92 comments found.
the worst experience with this theme, no support, no solutions, just giving links in comments, nulled version and purchased version is same, because they are saying we can’t provide activation of plugins to everyone
Hello, Dear Customer! We have replied you in ticket # https://mwtemplates.ticksy.com//ticket/2320113/ Best Regards!
Hello,
I installed the theme a week ago and Revslider was pre-activated but now it suddenly says I’m unregistered. I had the coming soon add-on installed because I was still working on the site but now it is off the coming soon mode and everybody can browse my whole site do you guys have any idea how I can activate it again?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello Team, i’m using this theme and it’s very nice but from today my slider revolution activation is not working, when i’m using my purchase code than it’s showing invalid code. What i do next.
Hello, Dear Customer! Have you bought your personal purchase code code at Codecanoyno or Themepunch.com ? Please send us details about your issue at support@modernwebtemplates.com Thank you. Best Regards!
not it’s included in my theme pack, i purchase this from envanto
Hello, Dear Customer. In this case only Themepunch support can help you. According to the nowadays rules you can use only 1 purchase code for 1 website. Please contact Slider’s support here: https://www.themepunch.com/support-center/ Best Regards!
baaceefd-5c96-4731-a466-fc25898d2f05
theme is too slow to load and google page speed and gt metrix score is too bad. help me please to get rid of it
Hello, Dear Customer. Please read this article and follow all steps: https://www.modernwebtemplates.com/how-to-increase-your-website-speed/ It will help you to increase web site speed. Best Regards!
this method or plugins are not working with this theme, please provide us a working solution.
Hello, Dear Customer. The website’s loading speed depends on different factors and the reason for the slowness in your case may concern not only with our theme. Our support doesn’t cover speed optimization, but please submit a private ticket at https://mwtemplates.ticksy.com and we will consider what we can do for you. Best Regards!
Can you please add functionality on the image carousel to allow images to open in a new window/tab?
Hello, Dear Customer. Thanks for your question. You may purchase your theme and then we will proceed your request. Best Regards!
Hi, just installed but there is no theme panel nowhere and all MWT plugins wont install says forbidden, I do not see anywhere to “activate” the license like any other regular premium wp theme, so I guess it is a licensing issue.
Also, trying to import the demo gives 403 error
Dug through the files and found the zip files for the plugins… installed them all 1 by 1 by hand… but the map one gives me this when activating:
Fatal error: Uncaught Error: Class ‘SnazzyMaps\PEAR_Error’ not found in
I made a token through that envato plugin, seems to be ok, but still can’t install the demo… will wait 24h and ask for a refund
Managed to get plugins installed, but revolution slider still shows as required, even tough it its installed and active… Demo won’t import no matter what, goes up to archive zip or something then error 403
Request failed. Error code: 403
Hello, Dear Customer.
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We need exact information about these both points, only in this case we will be able to help you.
Best Regards!
Done, ticket #2279298, thx.
Hello, Dear Customer. Thanks for the ticket. We have successfully installed theme and demo-content for you. Please check ticket: # https://mwtemplates.ticksy.com/ticket/2279298/ Best Regards!
Hi team, I would like to disable sticky header function, how can I do that?
Hello, Dear Customer!
In order to disable sticky header, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
.page_header.affix [class*="container"] {
padding-top: 0;
padding-bottom: 0;
display: none;
}
Then save changes and check results at front-end.
Best Regards!
Hi all,
I bouht this theme before, but the licence was removed from my downloads page.
Can you please solve it?
Thank you
Hello, Dear Customer! Thanks fro your request, but we can’t locate your purchase in our history. Please contact about this issue Envato Support here: https://help.market.envato.com/hc/en-us Best Regards!
Team Member Slider is set to 12, but only displays 10 members when 11 are actually present. This has been tested further by changing publish dates and the oldest team member (per publish date) is always knocked out of the display after the 10th individual is displayed.
Hello, Dear Customer! We have successfully performed your request. Please check ticket # https://mwtemplates.ticksy.com/ticket/2194704 Best Regards!
Team Member slider: Is there any way to make the team member names link to their respective pages?
Hello, Dear Customer. We can add this feature for you with great pleasure. Just put this file: https://drive.google.com/open?id=1v4nHqGAD_38is0S1NDUf1q4sMT3YtXSy in this directory \wp-content\plugins\mwt-unyson-extensions\extensions\team\shortcodes\team-slider\views\ and you’‘l receive desire results. If you’ll need any further assistance – submit a private ticket at https://mwtemplates.ticksy.com Sincerely, MWTemplates Team.
Thank you!
We are glad to assist you. 
Hi there, Does this theme supports RTL language.
Hello, Dear Ahmed!
By default our theme doesn’t support RTL, so in this case we recommend you to hire a 3-d party developer to perform necessary changes for CSS code to add RTL compatibility.
Also, you can use additional resources.
We are provide them for our customers.
Best Regards!
Hi Team,
pre sale question… If I buy it, could you be able o install the demo full site as it is in my host?
Thanks in advance.
Hello, Dear Customer!
When you buy a theme, we provide all the necessary video tutorials how to install the demo contact and set up the other sections on your website.Also, if you will have issues, we will assist you.
Best Regards!
Hello,
Issue issueContact form validation does not work. The “phone number” impute box allowing text (Example djhfjkdshfhsd). It should be allowed only numeric value (Example: 345873497). Please solve my issue ASAP. Here is a screenshot: https://www.dropbox.com/s/2pczaywo9gttbuh/contact%20form.JPG?dl=0
Thank You
Hello, Dear Customer. Please send us an email at support@modernwebtemplates.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello,
I haven’t to share my web site’s login credentials with you. Is there any option? And the question, Q1. if my contact form will delete how to come back or how to add the same form. Q2. If I want to set a mandatory field and optional field, how can I do that? Q3. If I want to add (Star) for the mandatory field, how can I do that? Issue:1) no validation on the contact number field 2) mandatory field did not show any symbols 3) did not prepare the documentation contact form setup process 4) did not prepare the documentation for contact form customization.
And your contact form configuration documentation missing.For note: I did not get minimum support from you. I am trying to solve some issues from the last 4 months and continuously knocking you guys but you did not give proper support. Always you asking to give us *link/login/password for your WP Dashboard
If you did not solve my issue I am requesting to you please refund my money I will buy another theme. I am feeling so tired of knocking to you. And never ask to give us link/login/password for your WP Dashboard. If you are unable to solve my issue please write a comment here note send personally.
Thank You
Hello, Dear Customer. First of all, you haven’t purchased an extended support, so in this case we are not obligated to help you. But, despite this fact, we have provided you with our support:
- we have helped you with request about slider: http://prntscr.com/pfvk6c
- we have helped you to fix contact form: http://prntscr.com/pfvm8b
Concerning other issues – in order us to reproduce and investigate them – we need access to your WP Dashboard. This is a common practice that has established itself well. That’s why we have asked you to email us. Also we have explained you our position about refund in previous messages. Thank you for understanding. Best Regards!
Hello
Why you are forcing me to explain about your unorthodox solution. Your solution was completely promiscuous. your theme is more buggy. I have given lots of issues. Like. javascript incompatible, contact form validation issue, lack of documentation etc etc. I am asking support from last five months ago, but your solution was unorthodox. purchase license has been expired to asking asking asking for support. If anyone reviews all of your customers’ comment then will know about your customer support status. My money has been wasted to buy your theme. I am requesting to you please remove this item from themeforest. This theme quality very poor.
Thank you
Hello, Dear Customer. Last time you very often leave a comments with inappropriate statements about our theme. We sincerely provided you with support, but as result we receive ungratefulness from your side. We remind you, that you may request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Best Regards!
Hello
The contact form did not work. Please help me. I did not get any email
Thank You
In order to fix this issue with contact form, please connect your host via FTP in Binary mode and go to this directory:
\wp-content\themes\your theme\framework-customizations\extensions\forms\extensions\contact-forms\views\
Rename file form.php to form.php.old
Then download new file form.php here:
https://drive.google.com/open?id=1_x1zP9AnDyP4z3HaNLQOi7F3SDPc0IKh
Put in the same directory with old form file.
Then open in Unyson Page Builder the options of shortcode:
http://prntscr.com/o6cd5n
Check such fields as “Email To”, “From Name”, From Address /> http://prntscr.com/o6cdng
http://prntscr.com/o6ceqi
Save all changes, clear cache in a browser and re-test web form once more.
Then check inbox folder of your email (and just in case “SPAM” folder).
Best Regards!
Hello
My server working. We got your PHP code had issue. Still phone number validation exist. How can I solve this issue. Please solve my issue ASAP
Contact form validation does not work. The “phone number” impute box allowing text (Example djhfjkdshfhsd). It should be allowed only numeric value (Example: 345873497). Please solve my issue ASAP. Here is a screenshot: https://www.dropbox.com/s/2pczaywo9gttbuh/contact%20form.JPG?dl=0
Thank You
Hello, Dear Customer. Please send us an email at support@modernwebtemplates.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello
I did wait more then 3 hours to get your suppor. But i did not get your respons. My 3 hours has been Waste for you.
Hello, Dear Customer! Your request is in progress, please check your email soon. Best Regards!
Hello,
How many days you have required to give support? 4 days passed but I did not get any support. Still I did not get any support. You did same type of behavior few month ago. But you did not give support me. As a result I have ask refund but you did not give refund. for your delay my support time has been expired. Is there any possibility to give my support.
Thank You
Hello, Dear Valor Wide!
For some reason we can’t connect your host.
Could you please provide us with the link/login/password for your WP Dashboard?
If not, please download the new version of Revolution Slider here: https://drive.google.com/open?id=1M_0QwFacuoAjJnpMtttDdnQmcrIMVWeg
Then update slider plugin using this guide: https://www.themepunch.com/faq/how-to-update-to-6-0-via-ftp/
Re-import this main slider template and use it: https://drive.google.com/open?id=1xoM9fbDxWjDhgR3a54cnZeL3tNdRAJiO
All these steps would solve your issue.
Please let us know about results.
Best Regards!
I have tried to take support from 2 months ago. But I did not get your support. After 2 months you ask me you will get support to send me your an email with the credential. I have knocked you multipole time but after four days you replied you are not eligible for support. Your license has been expired. what is horrible.
I am requesting to you please write bold latter in the description page ( We are unable to give customer support. Do not ask us about customer support. )
I am communicating to the author from the last 2 months but I did not get support. while my regular license has been expired they have responded: Your license has been expired please buy the new license and get the support. I am totally disappointed
Hello, Dear Customer! We have asked you to provide us with the link/login/password for your WP Dashboard via email – but you haven’t done that. How can we help you in this case?
Hello I have given you login user name and password via email but I did not get any response. Now I did not see the contact form customization documents. Please help
Hello, Dear Customer. We have received from you only emails with the details for your TeamViewer server. But our team doesn’t connect to our customers remotely due to the security policy. Please email us at support@modernwebtemplates.com with the description of your issue. Also, don’t forget to include link/login/password for your WP Dashboard. Best Regards!
Hello
I am unable to responsive revolution slider . Could you please solve my issue vai team viewer. I have tried lots of way. Please solve my issue ASAP. I have tried to take support from few days ago.
Thank You
Hello, Dear Customer. Sure, we can assist you with great pleasure. Please send us link/login/password for your WP Dashboard at support@modernwebtemplates.com and we will help you. Best Regards!
Hello
i will send you teamviewrs ID and passwordThank you
We are glad to assist you, Dear Friend!
Hello
I have sent email with teamviewer ID and Password. I am waiting for your response
Thank you
Hello
I am waiting for your response
Thank You
Hello
I did wait more then 3 hours to get your suppor. But i did not get your respons. My 3 hours has been Waste for you.
Hello, Dear Customer! Your request is in progress, please check your email soon. Best Regards!
*
Hello, Dear Customer. It’s necessary to preview the product and clearly understand will it server your work or not before purchase. We have offered you help via our ticket system at https://mwtemplates.ticksy.com/ but you didn’t contact us. Each customer can thus buy a theme, but then for imaginary reasons, demands money back. As a result, the client receives the theme for free after the refund was approved. We do not pursue such a policy. Thank you for understanding. If you have any questions – please submit a private ticket at https://mwtemplates.ticksy.com and we will do our best for you. Best Regards!
Dear Valorwide, once again, if you have any questions regarding the theme please use the following link to get in touch with our support team We will be happy to assist you. Thanks! https://mwtemplates.ticksy.com/
Hi There, I am having trouble installing the theme. Everything works, expect when we go to import the demo, it doesn’t work, and it tells me to import the demo manually such as “choose a XML file for content import”, choose a WIE or JSON file for widget import, etc. Can you please help me figure out what to do?
Hello, Dear Customer!
Please read our documentation and watch video tutorials here, where you will find the video how to install the demo content on your website.
http://webdesign-finder.com/docs/hi5clive/documentation_theme/index.html
If you will have issues, please send the private ticket on the https://mwtemplates.ticksy.com with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points.
Best Regards!
Hi, I already had a database, as the site is not new , do I have to create another database? also wodpress is already installed. thanks
Hello, Dear Customer! Please read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/hi5clive/documentation_theme/index.html Pay your attention to the following topics: How to install theme and demo-content, Frontpage customization, How to use Unyson Page Builder, Customizer options, etc. Note, that demo-content installation process will overwrite your current data on website. If the previous website content is not valuable for you – just perform the installation using the old database. Best Regards!
can this theme works with elementor?
if I want to make a realeestate listings could I run two wp loops? or you think plugins is better for this
Hello, Dear Friend!
Thanks for your question.
1. Our theme supports Elementor page builder, but please do not use it with the pages, which were created in Unyson page builder.
Mixing several page builders on the same page may lead to unexpected issues. The best way to use Elementor with our theme – is to use it for new pages.
2. If you want to use the loops, we can also provide you with the plugins which help you with this.
Best Regards!
Hi 5 Clive
Hello, Dear Friend! Thanks for your questions. 1 The posts carousel is inserted in sample post with carousel post type: http://prntscr.com/ogpzyq
2. This is post gallery option for the post: http://prntscr.com/ogq12r Best Regards!
Hi 5 Clive is there any plugin or way to add info to the taxonomy pages? does google see those pages?
Thanks for this very nice question. Google has very powerful web pages indexation system. Concerning taxonomy: you may group your posts by categories and by tags (please read this article: https://premium.wpmudev.org/blog/wordpress-categories-tags-taxonomies/ ) Also you may add seo description for pages and posts via Yoast Seo Plugin: https://yoast.com/snippet-preview/ Best Regards!
The theme is not working properly, first, it is very slow and when I need to customize the template I can’t find the options in the theme settings it shows me blank options, any Idea?
Hello, Dear Customer! Please check your current version of PHP and if it is lower than 5.6.33 – please switch your current PHP version to 5.6.33 It is possible to perform via cPanel or other similar control panel for the hosting. You may also ask your hosting support to change PHP version. Also please increase php memory limit value in order to fix this issue. This manual will help you to perform this: http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ You may also submit a private ticket at https://mwtemplates.ticksy.com/ and we will install theme and demo-content for you. Best Regards!
