30 comments found.
Hi,
Do you still provide support and update for your The Brand theme?
Regards
Yes,
The Brand still provides support and updates regularly via the support center.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello… I’m finding it difficult to change ICON using Font Awesome
Hi, Getting error while opening the web.
This page isn’t working khizro.com is currently unable to handle this request. HTTP ERROR 500
Please advice. Regards,
Hi, there! Is the manufacturer section available?
Hi! Products have a manufacturer (or brand). In most of the shops you can choose to see a list of all brands, see only products from a certain brand, etc. Is it posible with this theme to assign a brand name to each product and manage the list of all brands? Or do I have to install a plugin for that?
Hi,
I like your overall design very much with login, currency and language switcher etc. However, I think it will be perfect if the wider side menu is not shown by default, only the narrow side bar is shown.
Instead, a mobile menu button on the left hand bottom corner of the small side menu allows the wide menu to appear when clicked. Is there an option to achieve this? Or is it easy add this feature?
Thanks, Evan
Hi evanloke,
Thanks for your comment. We will consider to change for the next version.
Regards,
hey hi … i want to purchase this theme but i have a question that does this theme have option of select size and select color while buying the product.
waiting for your reply.
Hi,
Thank you for contacting. This theme has option of select size and select color before adding product in a cart.
Regards,
Hello there, i have a pre-sale question. I saw that the shop use a filter system on the left column (with color and size attributes). I would like to know if these filters are made with a plugin of yours or with a third party plugin. How des the filter system work? Can i add as many filter as i want (Ie. Color,Size,Year,Price Range…etc)? Which are the styles that i can choose for the filter (Ie. Dropdown, bullet list etc.)?
Thank you very much, keep up the good work.
Also, is it possibile to integrate the shop from your theme with this? https://codecanyon.net/item/woocommerce-product-filter/8514038 Thanks!
Hello there,
Thank you so much for being concerned with The Brand. The filter system comes from WooCommerce plugin – the third party. You can absolutely add many filter as you want. And ‘Dropdown’ is default at the moment. You can change it into list style.
Kind Regards,
Thank you very much for the fast answer. I’ve another: is it possible to filter the products without reloading the page (for example with ajax)? In the demo i see that every time i select a filter the page is reloaded, but i’d like to remain in the same page when i select the filters. Thank you again
Hi there! Thanks for the theme, is awesome! Im having a trouble and I dont know if is because of the fonts or something else.. The problem that I have is that I cant see all the submenu categories and some other text of the page (The text is over other text). Here’s an example so you could understand me better:
https://i.imgsafe.org/c1ccf212c1.png
Thanks in advance!
Hello there,
Thank you so much for loving & purchasing The Brand! After having bought the theme, you could open a ticket to get assistance from support team
Thanks again!
the variations I have created are not showing on the actual product page – the dropdown menu does not show any sizes that I have created. http://joshroan.com/index.php/product/womens-summer-hollow-out-crochet-dress-black/
Hi,
Thank you for contacing us. Please, submit the ticket to our support center. We will check and assist you. https://jwsthemes.ticksy.com/
Where is the product (Size) bar? Customers how can select his or her dress size?
Hi,
Thank you for contacting us. Please, submit ticket to our support center. We will check and assist you.
Sorry, but i think this theme is terrible. It is created out of simple menu and endless slide shows. It takes 3 or 4 clicks to get to a product and see something to buy and the price. This is a designer theme, not an SEO theme.
Hi,
Please, open ticket to our support center. We will assist you.
Hello, This is a very nice theme. IS the $59 for a lifetime license?
Hi there, Thanks for your concerns! $59 is for lifetime license including 6 month support. And after 6 month support, you can ask to continue it if you need. Thanks again!
And also is compatible with this plugin ? http://codecanyon.net/item/essential-grid-wordpress-plugin/7563340
Yes, it is.
And also can i obtain the same homepage like this website? http://www.canali.com/it_it/
No same, you will must custom it.
For example in home page i put a single image with visual composer instead of slider with revolution slider?
yes, you can put a single image with visual composer instead of slider with revolution slider.
Hi!!! this theme it’s compatible with wpml translate plugin, or with qtranslate? how do you make for a Multilingual website!!!
Hi,
This theme compatible with WPML translate plugin.Regards,
Hi when i activate the plugin
YITH WooCommerce Compare
I have this error =
Fatal error: Call to undefined method WC_AJAX::get_endpoint() in /source or my wordpress/plugins/yith-woocommerce-compare/includes/class.yith-woocompare-frontend.php on line 130
wordpress version: 4.4.2
When I deactivate the plugin, i work ok
Hi,
Please, submit a ticket to our support center. we will check and fix it. Kind regards,
can not enter in the theme options, page not found
i will submit a ticket to support
Hi, Please update your PHP version to 5.4.x . open 1 ticket to our support center. we will assistant to you.
it work!...
thanks…
Im a beginner in wordpress installation and development. Loved the Team on the other end. They made sure each and every thing was perfect and explained each step to me clearly.
Will only purchase from you guys from now 
Hi mate,
Thanks for loving our theme and thanks for all your hard work with us. If you love our theme as well as support for you, could you please leave us a five star rating and cool review. A huge thanks from support team for you in advance ^^- First enter this link: http://themeforest.net/downloads - Then click and rate: http://prntscr.com/9ph6nh
Thanks so much and good time to you!
1st, this is really WOW theme. 2nd, I have only one question. is this theme RTL enabled or not?
Hello there,
This theme is RTL enabled. If you love our theme, after purchasing it, submit a ticket to our support center to be received our support: https://jwsthemes.ticksy.com
Thanks!
Hi, I’m waiting ticket 591913 response to this is important to me. Thanks
Thank you. Good support.
Thank you so much
Slider Revolution plugin is not included in the downloadable file, why?
Slider Revolution will includes when you install our theme.
