267 comments found.
Hey team, I am having a problem with the theme and composer, “Failed to initialize plugin: tpathShortcodes” Thanks.
Hi, Please send us a support ticket.
A week ago I sent you a ticket (private ticket #2275589) and I still haven’t got any answers. THIS IS UNACCEPTABLE!
I have renewed the support because it had expired, and what I get is… NOTHING!!
Please, I urgently need you to give me an answer to give a good service to my client!!!!
Hi, Sorry for the late. You will get the reply soon.
Hi I want to update wordpress to 5.3.2 version – will your theme work ok with that?
Also is it ok to run the latest woocommerce with it too?
Hi, Yes, you can take a backup copy of your site before the update. Also, if you face any issue, send us a support ticket.
Hi, I have an issue, I cant’s watch videos in mobile, even I put them on the revolution slider or in a background video in the visual composer row
Hi, We will check the issue.
Could you check the issue?
Are you still updating this theme? No updates since March of 2019.
Hi, Yes, we will release some update within few weeks. If you face any issue, send us a support ticket.
Hi, I’m interested in purchasing your theme, but I have a question about the donations plugin you use. Is it Charitable – Donation Plugin By WP Charitable? I’m a south african developer and I have to use a donation mechanism that allows Payfast as a payment method. Is this part of your theme?
Hi, Yes, its charitable plugin by WP charitable. Please check the charitable doc if they support those payment method, you can use it.
Please i have created a ticket for more than 10 days ago and it hasn’t been attended to. Please it is very very urgent
Hi, Please give the ticket ID.
your support include help to instalation, and help in spanish?
Hi, We can help you for installation. But you need to manage the language task.
Plugin installation error
Charity Home Importer:
Downloading installation package from http://wp.hostlin.com/charityhome/plugins/charityhome-importer.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/etronnix/public_html/all_domains/agapewomen.org/wp-content/plugins/charityhome-importer/
Plugin installation failed.
Hi, Please send us a support ticket, our team will help you.
Hi i haven’t got any support please i am running out of time
Hi, Please send us a support ticket, our team will help you.
Dear Sir/Mandam More than two weeks already without any answer to the open tickets. Could you please respond ASAP? Issues that need to be solve: 1. On the Phone, the menu display does not emerge properly (only half appears) and as soon as is scrolled down the color changes automatically. Why happens? How can be solve? 2. Tablets menu display appear in two columns, although i would like to have it as the Mobile phone shape, (burger shape) with drop down list with 3 lines. How could be possible to do this? is it possible? 3. I require to put the captcha in charitable forms, but i cannot find any option to put the API Captcha from google. Waiting for your prompt response. Best regards
Hi, Please send us a support ticket, our team will help you.
Two weeks ago I sent 3 support tickets and I still have not received replies! How long will it take longer? The tickets are in the name of omoran! ... Thank you
I’m still waiting for support!!
Hi, Please give the ticket ID.
PRIVATE TICKET #2167748 PRIVATE TICKET #2168638 PRIVATE TICKET #2163489 It is very important to resolve these issues as soon as possible, we can no longer wait. THANK YOU
Hi, You will get the reply soon.
Soon when will it be? Since almost a month ago the tickets and my client needs an immediate solution!
Soon when will it be? Since almost a month ago the tickets and my client needs an immediate solution!
Soon when will it be? Since almost a month ago the tickets and my client needs an immediate solution!
I still haven’t received any response from my three tickets. I need an urgent solution!
HI, Sorry for the late. You will get the reply within tomorrow.
Hello, I can not translate the theme into French and use the WPML. I sent a ticket but I did not get an answer. Can you help me ? ticket n°2166085 Thank you
You will get the reply.
Hi, nice theme. Do you offer customisation?
Hello, Charitable Plugin is Free ?
Hi, Yes, its free. But the plugin have some premium feature with pro version.
hello, I don’t find Translate and WPML in theme. Can you help me please ? I can’t create a ticket because an error’s displayed on my purchase code. Thank you
Hi, Please select “any item” tab and send the ticket.
Hi, When are you going to add support for the latest Wordpress version. I updated that to ensure security fixes are applied and your WPBakery Plugin for editing posts breaks.
Hi, We will update it soon.
Hi, I purchased the theme 3 months ago, and posted a support ticket request to address a style bug on mobile view. I have sent several messages since then on the private ticket asking for an update/fix and have not heard back. Can you please address the issue I raised? It is private ticket #2112768 and the issue is that when showing the donation form as a modal popup on mobile the donation amount buttons are not aligned (the amounts are displayed in a large font that goes over the boundaries of the buttons). A screenshot is attached to the private ticket.
You will get the reply soon.
Hi it’s been 19 days since I posted this message, and over 40 days since I first opened the ticket describing the issue. Can you please provide an update?
Hi, Please give the ticket ID.
Hi, I gave the ticket ID in my original message over a month ago. It is ticket ID #2112768.
Hi I still haven’t heard back
Hi, We are sorry for the late. You will get the reply.
Hi can you tell me when you’ll actually get back to me? This issue has been outstanding for 3 months now.
Hi if you have no intention of actually looking into this issue can you please let me know so that I don’t waste any more time chasing this up? Can I either get an extension to the licence period (since I have not yet deployed this theme due to the issue I raised) or a refund?
We are sorry for the late. You will get the solution from our support team.
I tried to reply to the support ticket but it is no longer accessible. I need to send you the link to my site so that you can see the issue. Please reopen the ticket so I can reply.
HI, Please select “Any item” tab. You will be able to send new ticket. Also, you can give your old ticket ID. We will reopen it.
Thanks I have responded to the ticket and provided a link to the site so you can see the issue replicated there. Ironically I just received a notification that my support period for this theme will expire shortly. Can I get the support extended as it took several months for you to respond to the original issue I raised?
Hi, No need to purchase the extension. We will give you the support. You reported the issue before ending the time.
How can I set it up so 2 email addresses get the donation emails?
Dear , Does the template work in Arabic and English at the same time Can I see an example?
I can not find all the files, Such as Slider and Demo, The technical support is also very bad and everyone complains about it, and I can not create a bookmark because the code is wrong and I do not know why.
plz contact me: dev.alzard@gmail.com
Hi, Please send us a support ticket. We will help you.
My Experience with this is very bad. I bought the Theme and I could not use it. Is telling me that there is no cs style in the Theme. I tried contacting you guys you said the purchase code is not valid. Please, can you tell me what is the problem. I need to use this thing fast
up till now. Nothing has been done about my ticket for over two days. This is very bad. If I had read people comment here before buying this theme I wouldn’t have tried it.
Themefroest are not doing anything about my request and the owner self are not responding
Hi, Please give your ticket ID.
