992 comments found.
Hi.,
Thank you for contacting us.
Kindly update the Responsive Styled Google Maps plugin and other latest versions of the plugin files.
Then update your Google Map API Key once again from Dashboard > Settings > Responsive Styled Google Maps – Helper then check the issue (for older version)
For New Version Go to Dashboard > Appearance > KidsZone Options > General > Google Map API Key and Dashboard > Ultimate > Google Maps
Get the Google Map API Key from the following link:
https://developers.google.com/maps/documentation/javascript/get-api-keyKindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QGo to Dashboard > Plugins > Deactivate the plugin you want to update and delete the plugin, then Go to Dashboard > Plugins > Click Add New then browse the downloadable zip file, click to install and wait until installing the plugin, then click to activate to install the updated version of the plugin files.
Watch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note: You can always get the latest version of plug-in files from the link (http://themessupport.com/updated-plugin/ – http://support.wedesignthemes.com/updated-plugins/) as we mentioned in our KB
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi..,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will fix your issues
Regards., DesignThemes Support.
Mailed
Hi..,
We have replied to your mail id. So please check it out.
Regards., DesignThemes Support.
Hi. Have some problem with Woocommerce Cart at the top bar. It isn’t correct. Could you help me. http://play.canesir.com/image/cart_issue_1.png Demo : http://play.canesir.com/image/cart_in_demo.png
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Pre-sale question! What are the plugins included in your theme? Do you have WPBakery PageBuilder?
Thanks for answering.
Hi.,
Thank you for the interest in our theme and contacting us.
These are the plugins included with our theme package.
Yes, our theme comes with WPBakery PageBuilder plugin (theme version 5.1)
version 5.1 (For new users, the newly built visual composer demo contents version kidszone.zip
version 4.1 (For old themes users who wish to continue with the page builder version please use kidszone-old.zip)
Required Plugin – Bundled with theme package
DesignThemes Core Features Plugin
Required / Recommended Plugins – Bundled with theme package
WPBakery Page Builder for WordPress
LayerSlider WP
Responsive Styled Google Maps
Slider Revolution
Recommended Plugins – Free Plugins
bbPress
BuddyPress
Contact Form 7
The Events Calendar
Unyson
WooCommerce
YITH WooCommerce Wishlist
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello,
It doesn’t show an area to add tax on my products. Flat rate shipping option but nothing for tax.
Any help is appreciated.
Hi.,
Kindly refer this video – https://youtu.be/0aPtye5ba4A for how to setup tax .
Regards., DesignThemes Support.
nice,
could you please tell me what the problem was? Dan
Hi.,
One of our functions causing issue , so we have added this code http://prntscr.com/nw9ok9
Regards., DesignThemes Support.
Ok, thanks for support working on weekend!
Thank you, we look forward to helping you!
Hello,
I updated to Winword 5.2.1 and have now a chaos on the website
And as usual, your theme hangs, all corrupted! Send you FTP and login, pleas check
For the future the theme has to update automatically, why this dosen’t work?
Dan
Hello?, login and FTP via email sent and also here
It’s a business site and I need it working. If you have no time, just tell me, than I will try to bring it back to the old version
This is how it looks like corrupted http://3d-baby.com/
Hi.,
The admin details, which you have provided does not work. Please resend us the exact admin details. So, that only we will check your issue.
Regards., DesignThemes Support.
sent new ones and they work
Hi.,
We can’t edit your any files , because you have not enabled the full admin rights .
Regards., DesignThemes Support.
you will need yourself to change the rights for the file to 644
I have changed the rights for wp config
which else do you need to change? Dan
Hi.,
The issue has been resolved . Please have a look ,
Regards., DesignThemes Support.
i want to change the header style, but at the theme option to choose the header style, nothing happen…...... please help
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
what happen to your theme, i just want to change the nav menu as usual, but even i set a new menu , the nav still exactly the same as the demo, it cannot let me change the menu…...........
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi, i have been trying to request kidszone 5.0 since yesterday but im not receiving it. there is a security error on the page, can you please check?
Hi.,
Thank you for contacting us.
We are checking on the issue. We will let you know once we fix the issue.
Regards., DesignThemes Support.
unable to update / Save theme settings: “Error, Please try again”
Hi bhaskarwave.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Updating our “old” version of this theme…using kidszone-old.zip. All going well per your update guide except we cannot “click Update Content button in Dashboard > KidsZone > Page Builder > Update Content” to work…nothing happens.
We currently cannot edit pages built with page builder assuming due to this issue.
Please advise. I really don’t think requiring us to renew support for this one thing is something that should be necessary…given it appears the “Update Content” button function you coded in simply not doing anything.
Sent you an email associated with this issue via the form @http://themeforest.net/user/designthemes
Hi.,
We have checked your site and page builder option working fine .
Ref : http://recordit.co/xVCuomVCc0
Regards., DesignThemes Support.
Hello, I have just bought the theme, I have few issues: The Events Calendar can’t be installed. Home page is blank, and coming soon is not working. Finally I can’t find how to import dummy content. Thanks
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
You can easily import our demo via unyson plugin . Kindly refer this link – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Regards., DesignThemes Support.
Hello, is this theme updated and in good condition? Do you think this will integrate smoothly I add a forums and job board plugins? Will appreciate your response thanks
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, We have update all the theme wuth necessary updates.
We have update this theme with 2 versions.
New Version (visual composer demo contents)
Version 5.0 updated on 2019.02.20 – Theme New user can use theme with visual composer module and the demo content.
Older Version Update – Version 4.1 (Page Builder / Shortcode Builder)
Version 4.1 updated on 2019.02.20 – For old themes users who wish to continue with the page builder version.
In default our theme support forum supported plugin like (bbpress and buddy press)
For the job board plugins : we have not tested our theme with any 3rd party plugins other than the plugins approved by themeforest themes page. So we can’t guarantee for that plugin (job board plugins) to work with our theme.
Refer :
https://themeforest.net/item/kids-zone-children-kids-wordpress-theme/6787343 https://themeforest.net/item/kids-zone-children-kids-wordpress-theme/6787343?#item-description__kids-zone-changelogIf you wish, Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.
http://kidszone.themessupport.com/request-demo/Refer: For Ex: LMS WP theme
https://prnt.sc/espsnk https://prnt.sc/esptwd https://prnt.sc/espv0b https://prnt.sc/espw29If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, the revolution Slider needs to be updated, cause it doesn’t work with php 7.3. How do I go about it ? There is a new version, but it need a purchase code!
Please also check, if your theme works with php 7.3.
Hi.,
Thank you for contacting us.
We have sent the latest version of the plugin files to your mail. Please update it.
Your Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation the purchase code only for the theme not for the plugins.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files
Regards., DesignThemes Support.
Thanks, will update later. Does your theme work with php 7.3?
Hi.,
Yes, our theme works with php 7.3.
If you found any difficulties, facing any kind of issues, please send us your issues with clear screenshot or video to get a clear view to help you better.
Regards., DesignThemes Support.
Ok, it seems to use the old version 3.7, BUT ! why it didn’t update the theme itself if you implement new features?
And sure I would like to use new features, if there are advantages. So what is the core advantage of the new theme and how to update it?
Regards Dr. Kruschinski
Hi.,
Sorry you can’t update the theme version 3.7 in to 5.0. Because the older version developed with page builder/ shortcode builder, so please do not upload the new version Kids Zone theme or plugin files to your existing Kids Zone old version( old page builder / shortcode builder demo contents), since the site will crash.
If you need to continue with your old version, we have provided the old version Kids Zone-old.zip(4.1) separately please use those files. If you need to go with the new visual composer version (5.0), you need to install it in a fresh site.
Please follow this KB steps for installing the new 5.0 version
http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-themes-version/Steps to update the theme (Old Version 3.7 in to 4.1)
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/Regards., DesignThemes Support.
Hi, we’re getting an error when activating the DesignThemes Core Features Plugin as follows…
Fatal error: Uncaught Error: Class ‘000000002695d4f9000000007be37234’ not found in /home/sites/1a/c/c70897d6f9/public_html/wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php:158 Stack trace: #0 /home/sites/1a/c/c70897d6f9/public_html/wp-includes/class-wp-hook.php(286): DTPageBuilder->dtthemes_modules_init(’’) #1 /home/sites/1a/c/c70897d6f9/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/sites/1a/c/c70897d6f9/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/sites/1a/c/c70897d6f9/public_html/wp-admin/admin.php(156): do_action(‘admin_init’) #4 /home/sites/1a/c/c70897d6f9/public_html/wp-admin/themes.php(10): require_once(’/home/sites/1a/...’) #5 {main} thrown in /home/sites/1a/c/c70897d6f9/public_html/wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php on line 158
doesn’t appear to affect the front end of the website, just the admin.
Hi.,
It sound like you have activated third party plugins , so kindly deactivate the third party plugin other than theme recommended plugin , and check out the issue.
Regards., DesignThemes Support.
Even with all third-party plugins disabled I get the following…
Notice: Undefined variable: default_posttypes in /home/sites/1a/c/c70897d6f9/public_html/wp-content/plugins/designthemes-core-features/page-builder/register-page-builder.php on line 62
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I’m wondering if your theme (and it’s corresponding plugins) are compatible with PHP version 7.2+? I’m having an issue with upgrading my PHP version and it creating a 500 Error on the site.
Hi.,
Kindly upgrade the PHP version 7.2 in your test site and send us your test site login ( including FTP ) through the right bottom form located @http://themeforest.net/user/designthemes so that we will have a clear look from our end .
Regards., DesignThemes Support.
website showing error ”
Your PHP code changes were rolled back due to an error on line 10 of file wp-content/themes/kidszone/header.php. Please fix and try saving again.Uncaught Error: Call to undefined function is_dt_theme_moible_view() in wp-content/themes/kidszone/header.php:10 Stack trace: #0 wp-includes/template.php(688): require_once() #1 wp-includes/template.php(647): load_template(’/home/...’, true) #2 wp-includes/general-template.php(41): locate_template(Array, true) #3 wp-content/themes/kidszone/page.php(1): get_header() #4 wp-includes/template-loader.php(74): include(’/home/...’) #5 wp-blog-header.php(19): require_once(’/home/...’) #6 index.php(16): require(’/home/...’) #7 {main} thrown
“
and no support ?
Hi.,
Sorry for the inconvenience ,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, the editor has changed and doesn’t work like before. When I try to edit, it shows kind of columns and many weird signs (see below). So in the end can’t edit anything anymore. Please reply and answer. Cheers Dan
first]<img class="alignnone size-large wp-image-31467" src="http://3d-baby.com/wp-content/uploads/2018/12/Hedlund-02-1024x1024.jpg" alt="" width="840" height="840" data-mce-src="http://3d-baby.com/wp-content/uploads/2018/12/Hedlund-02-1024x1024.jpg" />[dt_sc_resizable first]Prominenter Besuch bei 3D-Baby Wir haben uns heute sehr über den zweiten Besuch der werdenden Eltern Simon Hedlund @simonfredrikhedlund (1.FC Union Berlin) und Sandra Gerdov @sandragerdov gefreut <span class="_5mfr"><span class="_6qdm"></span></span> <br />Besonders schön war, dass die werdende Oma aus Schweden gerade noch rechtzeitig zum BabyViewing bei uns eingeflogen kam <span class="_5mfr"><span class="_6qdm">☺️</span></span> <br />Der kleine Junge ist so niedlich und wir können es gar nicht erwarten, die ersten Bilder mit Papa beim Fußballspielen zu sehen! <span class="_5mfr"><span class="_6qdm"></span></span> <br />Vielen Dank für die schönen Momente mit Euch und ganz herzlichen Dank für Dein Trikot mit den Autogrammen Deiner Mannschaft! Das hat uns riesig gefreut! Alles Gute für Euch Drei und frohe Weihnachten, Euer 3D-Baby Team/dt_sc_resizable[/dt_sc_resizable]Hi, is there a support to reply?
Hi.,
Sorry for the inconvenience ,
We have not received your screenshot , so kindly resend the screenshot along with your updated site login details through the right bottom form located @http://themeforest.net/user/designthemes . So that we will have a clear look from our end .
Regards., DesignThemes Support.
Login sent
it shows all the weird signs and when you enable the page builder, create something and then try to edit it
Hi, were you able to check the problem already? I can’t edit anything, it all turns into weird symbols and letters!
Hi.,
You have updated the wordpress version to 5.0 http://prntscr.com/lszh1r , which makes this conflict . We yet not updated our theme to that version . So , kindly downgrade the version and check out the issue.
Regards., DesignThemes Support.
But that goes on an automatic update and I think you MUST update your themes as soon as the Wordpress version changes. I can’t downgrade the Wordpress version. How long will it take to check your theme with Wordpress 5.0???
Hi.,
It will take some time to work around this update . We have already started this process . So , we cannot give you the exact date, but we will update it ASAP!!
Regards., DesignThemes Support.
Ok, but that Wordpress update is already few weeks out, so you really need to rush to finish it. There are so many plugins, which were updated in the site and the most important, which is the theme, is not up to date, it’s frustrating, no?
Hi.,
We have fixed the issue , please have a look.
Regards., DesignThemes Support.
Thank you !
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
I have hade a perfect working site for years. Now the recent php-database update broke the site, so I updated to most recent version, and the site is totally broken.
It works but none of my styling is intact. Everything is pretty much black and white. I try to use the “UPDATE CONTENT” in Kids zone settings ->page builder. I press button but nothing seems to happen. Been waiting for 10 min. Please advice. Site is www.duranomollan.se
Ok so I solved the first one easy. I just had to transfer my old skin from the outdated theme. But now I am face with two problems.
1. The logo appears twice in the header. Seems like it shows both original and retina at the same time, side by side. Why?
2. The old shortcode links does not work. [dt_theme_service icon=’icon-activity’ type=’custom’ title=’Lek & spela med oss’ link=”http://www.duranomollan.se/att-gora/”] What can I do about this?
Hi.,
1 ) When we have visited your site , logo working fine.
Ref : http://prntscr.com/lmzlba
2 ) Shortcode also working fine – http://prntscr.com/lmzlu9
Regards., DesignThemes Support.
Thank you for your help! But no, shortcode does not work. The problem is that the links do not work. You cant get to the right URL.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
How about if you try it in your demo page? https://kidszone.dttheme.com/home-page-ii/ The links in the actual shortcode don’t work.
Hi.,
Sorry , please be more specific about your query with some screenshot , so that we will help you better .
Regards., DesignThemes Support.
Ok sorry, you could find my question in thread. But here we go again:
The old shortcode LINKS does not work. [dt_theme_service icon=’icon-activity’ type=’custom’ title=’Lek & spela med oss’ link=”http://www.duranomollan.se/att-gora/”] What can I do about this?
Then you answered me with this 2 ) Shortcode also working fine – http://prntscr.com/lmzlu9
But you did not investigate the problem, the images is not clickable. Link don’t work.
And you have the same problem om demo page.
Hi.,
Sorry ,
Get into the file path – /wp-content/themes/kidszone/framework/theme_shortcodes.php uner the function dt_theme_service modify the code like the screenshot – http://prntscr.com/n4moly
Regards., DesignThemes Support.
I am sorry but you misunderstand me again. The LINK is not working. Please try to understand. If I make shortcode like this [dt_theme_service icon=’icon-activity’ type=’custom’ title=’Google’ link=”http://www.google.com”] The link DONT GO TO www.google.com, it just leads to www.myhomepage.com/#
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I could do that, by why make it complicated. You have the same problem on you own demo page. Please try it there first.
Hi.,
In our demo page we have not added any link to our service section – http://prntscr.com/n4mzo7 . So kindly send us your temporary login details , we will fix the issue immediately .
Regards., DesignThemes Support.
Ok I did send you now.
I can see you screenshot above. The problem is that the code looks the same for me, even though I have put a link there, not a #
Hi.,
The issue has been resolved .
Regards., DesignThemes Support.
suddenly revolution slider is not working. this is my url https://www.eek.com.hk/
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
