4647 comments found.
I have a question about theme before buying.
1. Does this theme have lazy loading?
2. https://shella-demo.myshopify.com/ This theme scores very well for website speed, Ella does not? Why is that? Is it possible for Ella to get high score if properly optimised (ie small image size etc.)?
Thanks
Can I get an answer please?
Hi,
1: Yes, our themes have lazy loading image function
2: We are using only a few products images on demo and repeat them again for many products so test tool will report that “resources have identical contents, but are served from different URLs”. This will not happen on your store when you have different products.
Also, loading speed on website will depend on many elements such as using apps, customization and image optimization.
Best Regards, HaloThemes
Thanks for reply.
In relation to lazy loading, is there on/off setting? I check online documentation but could not find anything.
Thanks.
No, code of lazy loading are added into code of theme to optimize for loading speed.
Hi, regarding the metafields, how can I put the Unit such as “Per Gram” after the price? could you let me know the Key , Namespace and value type? Thx
Reply my email plz
Please help us check. Thank you
There are 15 homepage options with different header options for desktop but none of them have different header layouts for mobile all the layouts have same header layout for mobile. While all the child themes have different header layouts for mobile. How do I get a these mobile layouts for my website?
Hi rohanpwr,
Please help us to forward this message to our support team: support@halothemes.com
Thank you so much
Hi, Are there any ways to change slideshow size on LuxWatches Sections theme? The slideshow is too big for our website (desktop version only). I want to adjust its height and width.
And If you can, could you please provide me payment icons? – Visa, master, apple pay, amex, google pay and paypal? Thank you!
Hi jeonggonkim,
Please help us to forward this message to our support team: support@halothemes.com
Thank you
how do you hide the search bar in mobile view for Bagratica? the search bar is always showing. Also the search bar is not level with the search icon in webview, makes it look like something is wrong.
Hi benzhang25,
We are sorry for our late response. Please help us to forward this message to our support team: support@halothemes.com
Thank you
Hi, got duplicate products for infinite scroll function!
Please help us to forward this message to our support team: support@halothemes.com
Thank you
Looking to purchase…
1. is there a money back guarantee? 2. does this theme use the new Shopify recommended products algorithm ?
Hi Leepish04,
Thank you for your attention to our theme. Answer for your questions:
1: You can refer the refund policy of Themeforest here: https://themeforest.net/page/customer_refund_policy
2: Our theme doesn’t use this structure at this time, related products are from the same collection. We will think about this update in the future. Thank you so much
Thanks for coming back to me…
2. That’s a shame, when will you be updating it as it will likely help a lot of us increase our conversion rates.
I have some more questions;
3. Regarding GDPR regulations, before the customer purchases they are required to accept the terms & conditions in EU countries. But there is no ‘accept terms’ checkbox before the buy it now button on product pages. Is this expected?
4. How do I switch off Apple Pay/Google Pay etc from the Cart page?
Hi Leepish04,
Can you help us to forward this message to support@halothemes.com to get back to you with the detailed info?
Thank you so much
Hi guys , I am waiting for your response that I sent you through email regarding some bugs. your last response was on 21st oct. previously your replies have been very prompt. I need you to solve the bugs before I can go live.
Can you forward it with your user name please? we are not sure if we received it, we checked but cannot find. Thank you so much
Thank you, we got it 
Please help to solve the bug and I can proceed with the customisation.
Yes, email sent
Awful and rude service. Blaming their bugs on their customers.
Hi,
We don’t blaming our bugs on customer. You still don’t accept the fact that you setup incorectly when we pointed the reason of issue by choosing wrong currency options in your admin. It absolutely NOT our theme bugs.
Thank you
I sent you an email 9 days ago (and again 5 days ago). You’ve never replied.
Hi Dario,
We checked and searched your email but we only see the last 2 emails you sent on Jun. https://prnt.sc/pnamvn
We checked and found some in Spam. We are not sure why your emails are marked into spam by gmail https://prnt.sc/pnanac but we will check and get back to you. Sorry for this accident.
is there any way to get rid of this error on more than +1.7k products”Either “offers”, “review”, or “aggregateRating” should be specified” ? I recently updated my store from Ella 1 section ready to Ella 3
Hi,
We are not sure about what you commented here with the errors. Please extend support and send the request to support@halothemes.com with detailed info
Thank you so much
Guys, you are creating some nuisance now. You added a feature but that has bugs. I asked to fix 2 errors in that new feature, 1 got fixed other stays the same on top I have now gotten another error with product swatches.
Images aren’t changing when you click on the product color option on the product page. I need this fixed right now!
Please get on skype or some instant messaging to fix it for once.
Hi rapbot7,
The feature you want is not from theme for available, it is a custom work. Our developer had high priority to check for you but you always rush us and the last email you can see that there are no issue like you reported on your live website. Please clear your cache or check on Incognito window. Your last email will be checked and get back by our support team. Thanks
Pre-sale inquiry, does this theme support auto Geo currency ?
Hi,
Yes, our theme has Auto Currency by location feature. It is built-in feature, not using app
I have created a simple page and would like a header to image to take up the full width. Is there a simple method of doing this? Thanks all
Hi,
Please help us to forward this message to support@halothemes.com. Our technical support team will be glad to support you.
Best Regards, Halothemes
Hello. Where can we purchase the actual Ella theme you use yourself, ie the one with the floating red/orange squares?
Hi,
We are not quite to understand your question, could you please explain more for us?
I am about to purchase, and I just noticed its a template instead of a theme. I have always worked with themes, can you explain the difference? I just want to be sure before I buy.
Hi paulanikki,
Thank you so much for your attention to our theme. There are no difference between Template and Theme on Shopify platform so you don’t need to worry about it like on Wordpress
Thank you so much
That is awesome, thanks for responding! I’ll be purchasing now.
Thank you so much
AS per sydknee11x’s issue I have emailed a few times but thought id come here too to see if anyone has a fix:
‘there’s a bug with AJAX script when trying to load items in collection pages. You CANNOT access the last page of your item collection. So when customers try and get to the last page, it doesn’t load. Also, there’s permanently a loading icon showing when moving to the next page… plastered in the center of the page. The theme didn’t do any of this at first, but I must have triggered some kind of bug
Really need to get this fixed. The theme looks really bad for customers trying to browse product pages.’
Having the exact same issue. Please help fix this ASAP
Please take note with our comment below
You got the issues because you chose wrong currency options. We mentioned clearly in our Documentation that there are only 4 cases of Currency.
For the feature of Currencies here: http://prntscr.com/pduljh
You only can use 3 options separately, and you only can combine option 2 and 3.
Don’t choose both of 3 options or choose option 1 of Shopify payment with other options. This will cause the issues you mentioned.
We mentioned each of options clearly in our documentation here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/configuration_setup_currency
Thank you, Halothemes
Hey, I have raised a query for the zoom feature that you guys added it’s malfunctioning please fix it the earliest.
Please fix my issue, it is really urgent!
Our technical team replied to you. Thank you
please help me out with this issue. It is still not fixed.
Hi – Im looking for two features which I can’t seem to find on the theme: 1. Are bulk discounts supported? 2. I need user to upload ID to open an account as this is for a trade only website. Is that possible?
Hi,
Please help us to forward this message to support@halothemes.com. Our technical support team will be glad to support you.
Best Regards, Halothemes
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