Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi,

Thanks for reaching us.

This is related to http/https conversion and can be easily fixed. Please send an email to helpcenter@qodeinteractive.com including your purchase code and one of the members of our support team will be glad to help you out with this.

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Thanks! i will send the email!

You’re welcome, all the best!

Support Select Portfolio part of Qode Interactive

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Hi there,

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

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Hi there,

Please check our tutorial about setting the height of the logo.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hi there,

Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us

You don’t need license for the theme & bundled plugin update.

Take a look our article on how to perform theme & plugins update correctly:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

Regarding the plugins, we release the latest plugin versions with our theme updates, so you will have access to them by updating your theme. Read more about bundled plugins in article below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins

Hope this helps:)

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Hi there,

Thanks for using our theme! We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, but do note that you will for sure be notified once it is out.

Thanks.

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Hi there,

Could you please provide us with your website URL so we can inspect this on your end.

Thanks.

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Yes! https://reformarte.es Thanks!

Hi there,

I would kindly ask you to send us a mail to helpcenter@qodeinteractive.com providing your purchase code and WP-admin access so we can investigate this furthermore on your end.

Thanks

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Hi there,

Thanks for taking an interest in our theme! Our Aton theme comes with the WPBakery page builder plugin, so within our theme, you can use this page builder which is compatible with our theme. Elementor plugin has not been tested with our theme and we can not guaranty compatibility with it, so as WPBakery is compatible and does come bundled with the theme we suggest you use this plugin with our theme. As our themes, shortcodes are adjusted and added to work with this page builder.

Do let us know if you have any additional questions.

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Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for writing in! You may simply remove the background color on that Sliders settings

https://www.screencast.com/t/TaQA23FMPtH

Also you can check plugin authors documentation here that might help you with the usage of the plugin.

For any additional questions please send us a request at our help center and our support team will be more than happy to help.

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Hello,

Thank you for using our theme!

Please follow this article on how to import the demo data correctly.

For any future inquiries that you may have please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.

Thank you in advance!

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Hello,

Thank you for using our theme!

As far as we could tell, everything looks the same on both chrome and firefox.

Please send an email to support@select-themes.com and include your site URL with wp-admin access, screenshots and links to the pages in question and one of our support agents will assist you.

Thank you in advance!

Support Select Portfolio part of Qode Interactive

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Hello,

Thank you for using our theme!

Please make sure that you have updated the theme and plugins using this article.

Hope this helps! If there is anything else that we can assist you with please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thank you in advance!

Support Select Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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Hi there,

We’re currently in a process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions.

Since there’s a huge number of support requests we handle every day, we need to be careful with this and the process is running a bit slower than we expected. Nevertheless, be sure you’ll be informed when the update launches and, as always, we’ll be here to help with any difficulties you may experience.

Thank you for understanding.

If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.

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Hello,

Thank you for reaching us.

Please take a look at this helpful video: https://www.youtube.com/watch?v=OtnFGzHQbrI

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Hi again,

You can change it in Select Options >> General, like in the screenshot: http://prntscr.com/opjt7a

If there’s anything else, please submit a ticket and one of our agents will assist you.

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Ok, thank you very much.

You’re welcome!

Support Select Portfolio part of Qode Interactive

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Hi again,

Please submit a ticket with the link to the element that you are having issues with and one of our agents will assist you.

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I submit a ticket for it already. Please check it asap. Thanks.

Hi there,

Your ticket has been answered.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if we could keep this conversation on Ticksy. Thank you.

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