670 comments found.
Hi thembay, I want to remove order tracking section from mobile format which shows below with account wishlist and home sections, Can you do it for me?
You can follow this video: https://www.youtube.com/watch?v=7V2rht52ZdI
Since Update this theme does not work fine again for me pls check
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Sent a ticket since 4days ago
Sorry for the delay. I answered it
Hi, I purchased this theme and I can’t really make it work. Sorry, of all the themes I’ve purchased, this theme is the most difficult one to follow. Can you help me install this theme?
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Presale question. Is it possible to disable the “Become Vendor” hyperlink especially on the registration screen? I don’t want anyone to register as vendor except those vendors that I know which I will register them manually myself.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi, may I know please if you have any time frame when your theme will be compatible with elementor ? I
Hi, within 2 months
Thanks Perfect, amazing Theme and very good Documentation, probably the best I have seen until now in Envato Market 
Hi may I ask to provide me an email to communicate regarding your theme, I have purchase your theme because 3 months ago you told me that you will integrate it with elementor and you still didn’t , I want to ask you if is possible to change it with another of your theme which is already integrated with elementor, thank you
Hi,
The update process took longer than expected. It will be released later this month. However, if you do not want to wait. You can request a refund
Instead of refund can I change it with another theme that you have already have elementor?
We have Besa and Puca compatible with Elementor. But there is no policy to change the theme. You should request a refund, then buy another theme. Because the license to purchase has many other uses
Ok thank you, I have already request a refund, as soon as you will approve it I will buy one of your theme that you have suggested me
Ok, Done!
Thank you
We bought the Theme and have been battling to get the sample data installed. Can you please assist we have tried both the Urma import method and FTP no joy.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
I juzt bought your theme! Will WCFM work in all demos especially Marketplace-V1&V2? If I install the theme in my local IIS for testing, will i still be able to use the license when I install in a live environment?
Yes, But we will only support a single website with a purchase license
Hey, I am planing to buy this theme so just for the confirmation wanted to know are the images included in demo data? Do you guys provide installation service?
We provide placeholder images in the demo data. However, we can install real pictures for you. And the installation service is free
Thanks for the quick response,( Ticket number: 4266) please help me with the same.
Hi, Done!
Hello, ever since i update my website to the new update, my website is not loading properly again…here is the URL https://lugoldstore.com please check and tell me the possible solution. Thanks.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
This theme rocks! You guys did a fabulous job! Do you by any chance have a buddypress integration?
Hi, We have not checked. But it is certainly compatible
hello i would like to change my website to be 1440px width
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hello, presale questions
1- can this be compatible with PWA? Add to the homescreen
2- there are some offload media and assets plugins to improve speed, can this work well for this item?
3- what is better for Overall performance, to install on a shared hosting? Or in VPS?
Hi,
Thank you for your interest in our theme.
1. I don’t know what PWA is, so I’m not sure
2. Yes, you should. We also have specific instructions here => https://docs.urnawp.com/#optimization-5
3. Depending on the number of your visitors. In my opinion, VPS
Hi it’s possible create a dropdown menu in variable product?
Yes, That is the default type
how to Hide out of stock items from the catalog? i dont want to visible in fronted but its still showing how to fix this?
Of course yes, if you buy the theme, we will help you
Hi, is there an option for a potential buyer to chat to a seller on the platform before buying a product?
Yes, you can follow this post: https://wedevs.com/docs/dokan/modules/dokan-live-chat/
Thanks
Hi I am a bit on the fence about ordering the Urna theme, if I buy the $59 package, do I also recieve the PSD files for it?
Of course, if you ask, we will send them to you
You need to change trivial things
The first thing 1 Stripe lead color 2 Icons 3 Product Icons 4 Its shape is bad
The rest is excellent
Thank you for your interest in our theme.
Can you send us a ticket through the ticket system? https://tickets.thembay.com/
We will review and fix them
What is the name of the Plugin To view videos
That is the default feature of the Theme
i have test this themes demo with dokan and im interest to buy this themes. but when vendor create item variable. this themes not showing any variable on product page. when i set directly manual from backend woocommerce, variable only show like dropdown menu option variable. is that vendor dokan not support to create item variable using this themes?
If you want to create the variable product, you need to buyy the “Dokan Pro – professional”. Currently on our demo only activate the free version.
i see. okay thanks for your info dev
Hello, I would like to know if you can deactivate the multi seller mode.
That is the function of the plugin. So if you don’t want to use it, you can turn it off easily
hi,
I am facing a problem i am working on a project this is my site https://kingbazar.pk/ and i upload urna theme add product gallery images but images not displayed how can i resolve this issue.?
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
