52 comments found.
I am getting this error. Please help – Liquid error: Could not find asset snippets/swym-product-view.liquid
Hi, please create a ticket in https://anvanto.ticksy.com/ and we will check the problem.
The package could not be installed. The theme is missing the style.css stylesheet.
Please fix it
Hi, please create a ticket in https://anvanto.ticksy.com/ and we will check the problem.
Even though the style of categories is enough but few category typies have poor flexibility. For example, some blocks of style can’t change direction, it seems has been locked the direction, it can not change to right if it is setted put to left or can not change to left if it setted put yo right. Hope this issues could be solved.
And this is the new ticket: #2201888
Hi, we answered your ticket. Let us know if you have any questions.
Hi, i have create 3 tickets, hope for solving my issues: #2207405 #2201888 #2209093
Hi, we answered your tickets. Let us know if you have any questions.
Hello, i have reply to this ticket:#2201888 Please do it us you said, thanks a lot
I have bought this theme and i could not found the difference between the type 1、3 and 5 of “Home Slider” serction.
Please tell me.
and i have create the ticket:#2201882
Hi, we answered your ticket. Let us know if you have any questions.
Hi, presale question here.
So if I buy this theme its for 1 domainname. How much will it costs to add another domainname?
Hi, our template is on sale now – $ 29. We will give you the same discount again if you buy one license of the template and the promotion period is already over. Each license will cost $ 29.
And with what website builder are you going to work with?
What do you mean by website builder?
How the website is build. With Divi? Elementor? Bakery Builder?
It is Shopify, I can use only standard Shopify Builder.
Hi Author, I’m receiving this error when using your theme on shopify : Liquid error: Could not find asset snippets/swym-product-view.liquid
Please advise.
Hello, please create a ticket at https://anvanto.ticksy.com and we will check the problem.
Please check : PRIVATE TICKET #2193344
We have answered your ticket
How can I put my page and my theme like yours? How do I copy all the content of the demo so that this is my site and based on that handle it and eliminate things little by little
Hello, demo content does not come with a template. We supply only demo settings with the template. How to get demo settings is described in detail in the documentation. Please create a ticket at https://anvanto.ticksy.com if you have any difficulties or questions with receiving demo settings.
I’m using theme tzarina and I want to change the color options from text to color swatches. How do I do that? It’s not in the documentation.
Nevermind. I figured it out.
I’m using theme tzarina and I 3 questions. Please answer all 3.
1. On the collection page, how do I control what appears in the filter? Right now I’m seeing things like “new on the blog” and I don’t use the blog. So I want to see things like color and size however I don’t know how to set that up. Please explain.
2. On the search results page, I’m seeing variant options which I disabled. How do I make the search results page work with the settings I put in place for the collection pages?
3. On product, collection and search pages, I want the color variants to appear as color swatches but I don’t see where to set that up. Please explain.
Hello, please create a ticket at https://anvanto.ticksy.com and we will help you in the template settings.
I am receiving this error on the product page view: Liquid error: Could not find asset snippets/swym-product-view.liquid
Hello, we answered you at https://anvanto.ticksy.com
i offer to integrate HTML elements of your theme with my builder https://apps.shopify.com/azexo for simplify building of descriptional pages. it will add maximum flexibility of pages creating (with maximum speed) which will have same style of your theme. my app unlimited free forever – monetization will be only based on high-completeness solutions.
you can make it as paid feature of your theme – i can configure separated private app and send you share of income (one time payment or subscription)
integration example: 1. put this file into assets folder of your theme https://azexo.com/shopify/elements_library/azexo.json 2. install my app https://apps.shopify.com/azexo 3. create empty sub-page and click “Edit” button to open builder 4. click on “plus” area – you will see exeample of button element 5. use left/right mouse buttons to customize 6. click ”<>” button of section to see how will be looking HTML in result
builder automatically detect how to customize simple HTML – first version of your integration can be static elements. i can provide more details about how to make settings for your element – you can see examples here http://azexo.com/shopify/shopify-customization-options.js you can find my elements with liquid and with settings
How to fix the Free shipping progress bar it has incorrect $ amount and shipping date & time not showing USA MMDDYYYY. PLEASE HELP the website template is very slow. Losing potential customers.
Hello,
Yes of course, I will help you. I sent to request access.
Please answer these pre-sales questions:
1. Is it possible to have unlimited drop down levels in the menu? 2. Is it possible to add custom product swatches?
Thanks.
Hello, 1) It t is possible to have only two levels of the dropdown menu. 2) Sorry, I do not fully understand your second question. Can you clarify your question?
I’m going to remind people not to purchase anything from this company, my ticket with your site nor here has been answered.
Hello,
Unfortunately, I can’t find your ticket (Unfortunately, I can’t find your ticket. Would you please tell me your login or email which were used to contact us?). Would you please tell me your login or email which were used to contact us?
my login is monoandcompany@gmail.com on your guys site
Like , man can I just have my money back please I dont want to deal with this delayed response time it’s annoying when I have deadlines for something so small that should be apparent but is apart of just simply shitty code.
Hello, Please don’t worry, we shall surely help you. Unfortunately, it is impossible to respond immediately, especially on the weekend, but the we shall do our best to solve the issue as soon as possible.
I have found your tickets with your email (unfortunately, your login differs at themeforest and in the ticket). We got your store URL 14 hours ago (http://prntscr.com/o2flg9), it is impossible impossible to send the access request without it via http://partner.shopify.com and consequently to help you. We have sent the request, please, approve it (http://prntscr.com/o2fmn8).
Hello,
We fixed the png file of the logo, it did not require to edit the theme. The problem was caused by empty space in the logo. Before: http://prntscr.com/o2n289 After: http://prntscr.com/o2n3ka You logo at the checkout page: http://prntscr.com/o2ndpc (Unfortunately, there is no a better way to do it, that page is not formed by the theme, the only way is to disable the image, it would look like that: http://prntscr.com/o2nekv)
Is there anything I can help you with?
Hello, I’d like a refund…this theme doesn’t allow me to increase the size of my logo for the homepage…and I dont want to edit no code or anything of the sort to do so. I also dont want to edit no code to take your logo off of my cart pages.
Hello,
If you want we can change the logo on the checkout page, it does not require additional changes (code intervention was necessary in the previous version).
Unfortunately, configuration of enlarging the logo on the homepage is not provided, but nonetheless we can also help you with it. Please, tell us your store URL and create a ticket here https://anvanto.ticksy.com/ (specify the URL in the ticket). Then we shall send an access request and made all the changes required.
I did put in a ticket and it hasn’t been resolved yet and it’s been 2 days , can you guys just give my money back , I don’t even like your response times to your own ticketing system.
Hello,
Unfortunately, I can’t find your ticket (Unfortunately, I can’t find your ticket. Would you please tell me your login or email which were used to contact us?). Would you please tell me your login or email which were used to contact us?
I’ve given you multiple replies about my email in your ticket system and here…you’re just biding time.
Hello, Please don’t worry, we shall surely help you. Unfortunately, it is impossible to respond immediately, especially on the weekend, but the we shall do our best to solve the issue as soon as possible.
I have found your tickets with your email (unfortunately, your login differs at themeforest and in the ticket). We got your store URL 14 hours ago (http://prntscr.com/o2flg9), it is impossible impossible to send the access request without it via http://partner.shopify.com and consequently to help you. We have sent the request, please, approve it (http://prntscr.com/o2fmn8).
Hello,
We fixed the png file of the logo, it did not require to edit the theme. The problem was caused by empty space in the logo. Before: http://prntscr.com/o2n289 After: http://prntscr.com/o2n3ka You logo at the checkout page: http://prntscr.com/o2ndpc (Unfortunately, there is no a better way to do it, that page is not formed by the theme, the only way is to disable the image, it would look like that: http://prntscr.com/o2nekv)
Is there anything I can help you with?
Hello, I can not change the logo of the payment page, how to please, thank you in advance
Hi, there is a bug with the logo in the checkout page. i don’t see my logo but the yoriver logo
Hello,
Unfortunately, you purchase is not confirmed for some reason. A «purchased» label has to appear near the login (for example, http://prntscr.com/nwx6io). Did you make a purchase on http://themeforest.net?
Hello, I bought your themes months ago, I have some questions:
1. I cannot change your logo”Yoriver” into my logo, check the attachment, why? 2. How to let the comment star become bigger and put below the price? Your star is too small. Check the attachment. 3.What is the function of Shortcodes? How to use? I cannot understand in your documentation. 4. I don’t know how to set MegaMenu. How can I have a effect like yours? Check the attachment.
Thank you. Waiting for your answers.
Hello,
Please sorry for a long answer. I am from Belarus and there are national holidays to celebrate the ending of the World War 2 (https://news.tut.by/society/619454.html). To inform the customers, I checked the dates when we are unavailable: http://prntscr.com/nkzmqf — with Themeforest functionality. Would you please wait for response? If you need our help urgently, just let me know.
i have another problem now, it’s urgent!!! it display when I edit your theme in my shopify: Broken HTML has been detected in your theme’s categories_promo.liquid file. Check that there are no missing or extra HTML tags present.
If you haven’t made changes to this code, contact support for help resolving the issue. How to do? I don’t understand.
I sent you request access.
where did you send me request access? I didn’t find
I have fixed it.
thank you so much. May I have your email address? if I have questions,can i email you?
Yes of course. anvantoco@gmail.com
Great looking theme and demos! Curious if you have a video covering how to build from the backend (I don’t have much Shopify experience, WordPress is my specialty) and is mobile view parallax images possible? THNKS!
Hello,
Unfortunately, There isn’t a video, but I will glad to help you.
Hello, I want to see our logo at checkout but I put it there and I see Yoriver text. Could you help me please? Thanks in advance
Hello, We are glad to help you. Please, create a ticket here: https://anvanto.ticksy.com/ We provide support via the ticket system to keep confidentiality and security of your data.
I am trying to reply to my support ticket and I am unable to. I keep getting errors. I really need help with my issue. The Product Tabs are not an option on the theme. They do not show up in the “Sections” under Product Pages nor do many of the other sections you showed in the screenshot. Please respond ASAP!
I just downloaded your Tabs app (although I prefer to use the free one that is supposed to come with the theme) and it is stripping the HTML. Please help on both of these matters!
Hello,
Sorry, There is a probplem with ticksy.com. I sent the text on stacee@staceeandco.com
