4647 comments found.
Hello, where do you set up Seal logos in this (New Ella Sections Ready 3.0.0) theme? I can see this feature in the (Jewelias Sections Ready 1.0.0) theme.
I did not find the Seal logos feature in the theme settings.
You can upload here: http://prntscr.com/ptl8hd -> http://prntscr.com/ptl876
How I can use parallax theme. When I downloaded files, can’t see parallax theme.
Please follow instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_data
http://prntscr.com/ptjp1eThank you
I’m interested in your theme. Before I purchase, I would like to know if it’s ok to use one theme (purchase once) for 2 stores, as these two stores are linked, identical in layout except they are set up for different countries?
To clarify, the 2nd store will be run under the “subdomain” of the main store.
Hi mwklaw,
Thank you for interesting in our theme. You need to purchase license for each of stores.
Best Regards, HaloThemes
Can this theme be used for a nutrition shop?
Hi Bramophyte,
Thank you so much for your attention to our theme. Yes, you can use our theme for nutrition shop. Our theme is for multiple purposes 
Thank you so much
Hi Halos team,
Thank you for your quick reply. I will purchase today!
Thank you so much
LUXW: Watches Store, why there no text sections to add to the homepage? I want an about us tex on the home page
Hi, we replied back to you in your email. Please keep contacting us via your email thread. Thank you
Hi, we sent a email to you, but don’t get any reply, our email is taopie1006@hotmail.com
Hi taopie1006,
Our technical team will get back to you ASAP. Thank you
Hi, We have some questions and have send an email so could you please get back to us asap and its urgent and we would like to go live asap.
Hi rup_ghai,
Our technical team will get back to you ASAP. Thank you
Hi,I want show size chart pop up like this theme: http://prntscr.com/i7y7l7, https://brooklynk-demo.myshopify.com/products/celerisque-dan-sedom-molestime-lorem?variant=53113297483? in my product page,how can I do this?
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
hi,how to show my size chart on my product page
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
These guys have literally been ignoring my messages causing me to lose a client!
There has been one bug in the zoom feature i’m trying to get fixed and seeing no reply or support in the past 10 days.
Very unsatisfied
Hi rapbot7,
First, your emails were not ignored. We replied to you and we provided you images + video to show you that there is no issue. We tested and zoom works well.
You sent us your last email yesterday and our Customer Service Dept., doesn’t work on weekend.
Thank you for your understanding, HaloThemes
I am interested in buying this theme, but would like to know if it is possible to run a video on the opening page instead of pictures? A quick reply is appreciated as I would like to get started ASAP. Thank you/ Christina
Hi Christina,
You can show video for slideshow or use for a banner block with full width video
Best Regards,
Thank you for your quick reply. So this means that I can have a video running as a backgrond on opening page? I don’t quite understand what “show video for slideshow or use for a banner block with full width video” means? Thanks again.
Could you please explain more about the opening page? It is homepage? Can you show us an example directly to support@halothemes.com?
Hi I have been waiting for your reply since 29th Oct regarding the bugs of your upsell bundled product. I realise that on your demo store you are having the same issue as well. An upsell bundled product as the name suggest only offer a discount eg : for product A & Product B when bought together. But when you add another unit of product A the discount for the bundle is also offered to that additional unit of product A Honestly if you can’t solve it why did u launch it in the first place ? I hope you understand my frustrations because I am waiting for you to go live. my email is sales@couz-nutri.com
Hi,
We are sorry for your waiting but our technical team emailed you that we are checking for the bundle feature. This is built in theme feature and you don’t have to pay for an app, it cannot offer as many as features like an app and we are trying to improve it.
Our technical team will get back to you ASAP.
I can understand you guys been doing and for the price and functions available , you guys doing a phenomenal job. But my take is if its not working properly then you shouldn’t include this function in your theme. I got your email. Thanks
looks like the support them is not helpful since they didnt reply my email for over a week.
l noticed that when l try to add a counter on a product page. lt shows the counter in the description. how do l fix that?
Hello, I will like to know how to manage the emails l collect from my website with the theme default email pop up. Thanks,
Hi akats,
Thank you for our late response, Customer Service Dept., doesn’t work during weekend so you may also received a notification.
Our technical team will check and get back to you soonest for your technical questions when we come back to work tomorrow.
For the #2 question, all of emails will be sent in Customers section in your admin
Best Regards,
Hello, I have sent an email can you please reply? and what happen to the all theme. Looks like there are a lot of bugs. Bagratica is keep refreshing itself and LuxWatches has a lot of issue including Ajax Cart, links not clickable. Please fix it. thanks
Hi sarojs,
We replied to you and wait for admin access to check, when we haven’t checked and still don’t have the final conclusion, we hope you won’t believe that they are our bugs. We need to check to see if they are bugs of theme or not. Thank you so much for letting us know.
Hello. can you reply my email?
Please help us check it . Thank you
Follow up email after no response again..
Please help us check it . Thank you
How can I add a section from of the pre-made Ella theme to another Ella theme? Not every section is available on every theme.
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I do need support with the following
I will like to change the position of my breadcrumb on my product page since it appears at the button.
i will like to move the position of a tab
the Free shipping bar on the Ajax “cart page” is not showing. It is suppose to show red then green but it is not showing at all
also, l noticed when l add a product to cart. it does not show on the Ajax cart page.
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
How do I change the size of the ” BUY IT NOW” button ? it appears much larger now than the ADD TO CART one
We replied to you via email
Does this theme support GIF images?
Yes
Is Isoraw licence included in this theme and if so, which one ?
This app is not included in theme, this app is our partner
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