273 comments found.
Dear Author,
Firstly I would like to thank you for providing this amazing theme. Being a new business owner, it is absolutely easy to use.
However, I have a question concerning the pop-up on the front page, How do I disable this feature?
Thank you for this.
You are welcome!
Hi Author, I sent you a message yesterday regarding my store www.poshglad.com You haven’t replied back to the email since yesterday. So i choose to leave a comment here, maybe you will see it. The Triss-1 and 2 Theme is great and everything works fine, but i bought an app on shopify called “BOLD OPTION” for option selection. Which messes up the way my store looks. Now I have drop down options all over my “COLLECTION PAGE” I need help from you to help me customize my store. I saw that your service can be hired, so am willing to pay for the hire. I want the store to have a custom feel to it. Also, my currency converter doesn’t work, so please help. Thanks
Hi,
We will help you. Could you share your store login details or make staff access for updating the work.
Hi,
1) Currency – Done.
2) In the collection page and product page hidden “BOLD OPTION”. check out on cart page.
3) Rated products only displaying https://prnt.sc/qpfhqm
Let us know if anything we need to work on it.(1) After your update, my “Add to Cart Button” doesn’t work anymore.
(2) BOLD OPTION Should be active on the product page, so that customers can choose their size, Length and Density. Or better yet can you make it look like this => http://prnt.sc/qpl5z6 So that i don’t have to keep paying for app to do it for me.
(3) The website is a bit slow to load now.. can you make it any faster to load?
Please use this => https://africanwigsonline.com as an example of how i want my store to look and work. Select a product and see
Thanks.
Is someone from this company going to help me with support or not? and please give me a new support, it seems Mr Ramamorthi is too busy with other stuff. He logs into my shopify and log out, doesn’t do anything or help me update the store. I don’t understand his intentions. Can i get a replacement to Ramamorthi please.
All the requirements you have is out of theme default support , these are related to App usage & its errors , So you need to contact respective app support team.
READ MY FIRST COMMENT HERE, It says “Everything works fine” before you tamper with my store. My only issue was that OPTIONS was showing on my product and collection page. And that was fixed by the BOLD OPTION team few minutes before you accepted access to my Shopify. Now ADD TO CART” doesn’t work…Please return my store back to the way it was before you mess it up. I can’t believe that someone who understand java script coding can’t provide a credible customer support. I will be reporting this to Shopify to have a look at it on your credibility.
its been days, you r not replying my query, i told u its very urgent otherwise using this theme is have no use for me.
Hi,
Kindly follow these instructions.
If you are using custom colors, you need to upload the color image in the same name into the files section. e.g refer how we have added here for lemon green : file format should be .png size can be 50×50 http://buddhathemes.com/support/knowledge-base/how-to-add-custom-colors-to-the-swatches-in-detail-page/If you feel difficulties share your store login details to our support mail: support@wedesignthemes.com and send your color list, We will upload some color files to understand easily.
Regards., BuddhaThemes Support.
its been 4 days, but you r not replying. your customer support is very bad, my team has spend very much time and money while using this theme , but just due to this one deficit this theme is getting worthless to me, if you can not resolve this issue then i need refund, i do not want to use this theme . respond me if you are not a street corner web developer.
Hi,
We have replied already for your question. Look at this screenshot here https://prnt.sc/qpcvg5
We asked you to share your store login details if you feel difficulties. Have you checked your mail?
i need to preposition logo customize it. currently, its oversize and can’t do anything
product code is 0324a8a5-1881-4a54-8b3a-2ff1d2b7157f
hi,
There is a very big problem in this theme, this is related to hair industry and hair color is very important which is major problem, when i add colors, then it support , white, gold and black only, but i need to add other hair colors, if i mention other color name, then in product section, it shows something else. for example, if i write natural brown then it shows red color. kindly let me know how to sort it, and if possible, then let me know how can i use pictures in place of colors.
waiting! Please!
hi,
I want to use mega menu, but tutorials in your youtube are old as this is totally different in controls, i need it urgent, please respond asap.
Kindly refer this video
Mega Menu https://youtu.be/6IBFSdZTd2YOr Kindly send your store login details to the support mail support@wedesignthemes.com. we will help.
hi, when i upload this theme, there is an eror message : zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
its pathetic, its fist time i am facing this kind of issue. please reply and get it resolved asap.
Please unpack the whole package after downloading it from Themeforest. On that extractedTriss-Pack-v1, You can find things like Documentation,Triss.zip , Log.txt and Readme.txt. You need to install a file “Triss.zip”
thanks! its done
Okay, All the best!
Hi. When I view my products and go from page 1 to page 2, the page loads and works. However, it keeps showing a loading symbol than spins in circles. It’s definitely not an internet connection issue. I am also not using a preloader. Although the page has loaded successfully, it keeps showing the loading symbol. Please help
Hi,
Thank you for contacting us. Kindly send your store login details to our support mail:support@wedesignthemes.com We will help you.
Regards., BuddhaThemes Support.
We have had contact previously and I added you as a staff member. We spoke on email. I will email you again from support@africanwigsonline.com
We have fixed it! Kindly check it out now.
When I uploaded the theme to Shopify, I got the following message: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Please unpack the whole package after downloading it from Themeforest. On that extractedTriss-Pack-v1, You can find things like Documentation,Triss.zip , Log.txt and Readme.txt. You need to install a file “Triss.zip”
Refer documentation at http://themessupport.com/documentation/doc/triss/Hi, I received a warning message from Google Search console that my site was indexed, though blocked by robots.txt. Now my website is really low on Google ranking. Is this something you can fix?
What kind of google console report you are getting? Kindly share it with us via support mail support@wedesignthemes.com, we will help if its possible.
Hi, I’ve encountered an issue which I would like your help with please. My menu work perfectly in desktop view but as soon as I switch to mobile, it doesn’t work.
No matter where I click on the menu, it just keeps jumping back to the home page.
Kind Regards Armand
Hi,
Thank you for contacting us. Kindly send your store login details to our support mail:support@wedesignthemes.com We will look into this.
Regards., BuddhaThemes Support.
I have sent you an email and also invited you as a staff member.
Okay we will look into that!
Do you have any feedback for me?
We have not received such mail & staff request! Could you make sure from which mail id you have send it….
It was sent to support@wedesignthemes.com from arries.strydom@gmail.com as requested. I don’t understand how you can say that you have not received it as Shopify notified me that you accepted the request on the 4th of December?
I see. It’s working fine now. Thanks for your help.
Thanks, you are welcome!
Dear Author for Triss Theme. My site thekellyclinic.com uses the Triss theme. We are very happy with it however the mobile menu seems to be behind the first section – its not available or appearing on mobile. Please help. Kind regards Vivienne
Also send your store login details to our support mail:support@wedesignthemes.com. We will help.
Hi, I previously posted a question, but I never received a response. Is there a way to disable the zoom feature on the product listings? I also need to know how can I create a link to a product page for a button? One of my link fields is blank and no options pop up. Thanks
Zoom option can able to disable in coding, Kindly send your store login details to our support mail:support@wedesignthemes.com. We will help. And regarding the second issue plz share the screenshot.
I figured out the second issue. Is there a way for you to access my account without giving my login info? Can I add you as a staff member with full access?
Yes its possible! Kindly send the staff access to the support mail support@wedesignthemes.com
Hi, I tried to add you as a staff member, but is requires a first and last name to send you an invite. What do you want me to enter? Thanks.
You can enter Ram M, Actually, it can be anything.
I sent you the invite. I also cannot get the currencies to change. Can you check on that too? One more question. On my phone the background image on the homepage does not scroll, but on the theme edit area it scrolls so I can see the full picture. Do you have any idea why this happens? Thanks so much for your help.
Thanks for fixing the currency. The background image doesn’t move on my phone, but maybe it’s my phone. I will get someone else to check later. Can you please disable the zoom feature on the product images? Thanks.
Hey, I no longer need you to disable the zoom feature so disregard the last message. We decided to keep it for now. This should be my last question for a while. People that have visited the site mentioned that the product photos are slow to load. Is there anything that can be done about that or is that out of your control? Thanks again so much for your help.
In case if your product image size is large means, you can compress it using the following tool. https://tinypng.com/ It will help to improve the speed.
Good afternoon, I am busy with your theme to create a bridal website for my company. I am struggling with a few things: 1. Wishlist keeps giving 404 issues, says page is not available. 2. I want to delete the prices from the dresses. I have managed to hide the shopping cart etc… but not able to delete the prices from the products 3. When you go to the collection page there is a lot of white space between the breadcrumb and the product with 2 extra lines. Can this be made smaller? 4. On the contact form, there is only space for Name | Email | Subject | Message, I really would like to add phone number there as well. Where can I do this, I can’t seem to find it.
Thank you, am loving this theme. I look forward to hearing from you.
Kind regards,
Barbara
1. Wishlist keeps giving 404 issues, says page is not available.
- you need to create pas wishlist and assign the template page.wishlist Refer: https://youtu.be/Z4D4v5ScNQs
- Share your store login details we will help.
- Share your store login details we will help.
- Share your store login details we will help.
Kindly send your store login details to our support mail:support@wedesignthemes.com. We will check it out.
Thank you, I have created the Wishlist as instructed. The items are still showing 404 error. I will send through a link shortly for you to look at. Thank you for you help.
Kindly send your store login details to our support mail:support@wedesignthemes.com. We will check it out.
Hi, is there a way to disable the zoom feature on the product listings?
How do you change the social media handles on the about us page in the Triss Theme?
I sent you message a while ago and have had no response??
May we know from which mail address you have sent those details, because we received this message only https://prnt.sc/pv812t.
Hello, the description of each product, is cut in the initial part, this can be separated in a contracted way or 2 paragraphs, something so that it is not cut, this text.
Unfortunately Shopify not having an option to keying two different description for product , So we have show few lines of truncated description in top right and full description at bottom. If you want to have two different description , you can use some meta field apps.
https://apps.shopify.com/metafields-editor-2I purchased this theme and would like to know to edit the social media handles for team members on the About us page
You can update on these links. https://prnt.sc/pukwtq If you find any difficulties , Kindly send your store login details to our support mail support@wedesignthemes.com, we will help.
Hello How do I add a video on my theme? I don’t have option on it.
Hi,
Thank you for contacting us. Kindly send your store login details to our support mail:support@wedesignthemes.com. We will help you to add a video section.
Regards., BuddhaThemes Support.
