62 comments found.
Hello, Purchased this theme few years ago (20 Sep 2018)
We have few security issues and we need to update the plugins included with the theme to their latest secure version, which are : - WPBakery Page Builder - Essential Grid - Slider Revolution
Please let us know how to upgrade those plugins, they are all asking for a license key that we don’t have and that wasn’t included with the theme when we purchased it.
Thank you
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please follow this guide: https://kayaking.ancorathemes.com/doc/#theme_update
Regards.
I want to use this theme on my website, which is related to kayaks. Click here to visit site and let me know, can I get it at 50$ instead of 59$?
Hello,
Thank you for your interest in our theme!
Absolutely! Feel free to use the theme for the kayaks website. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Please submit a Pre-sales ticket at https://themerex.net/support Our Team will be glad to help with your request.
Regards.
Hi, I Have an Apk website, Can I use this theme on my Apk website https://apkislove.com/ ? If So is there any discount for it ?
Hello,
Thank you for your interest in our theme!
The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
You may also consider these WP templates:
1 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844 with Game Portal skin https://game-portal.kicker.axiomthemes.com/ and Gaming skin https://gaming.kicker.axiomthemes.com/
2 – https://themeforest.net/item/fribbo-freebies-blog-wordpress-theme/25587347?s_rank=1
4 – https://themeforest.net/item/exit-game-reallife-room-escape-wordpress-theme/21902031?s_rank=7
5 – https://themeforest.net/item/dota-paradise-gaming-blog-store-wp-theme/21741960?s_rank=8
Could please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/ ? Our Team will be happy to assist with your discount request.
Regards.
Hi, I want to use this theme on my https://pickleballmate.com/ website! Please give me Discount, Thanks
Hello,
We appreciate your interest in our theme!
Please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/
We will figure something out for you.
Thank you.Hi, after wordpress autoupdate to 5.9, our template started showing these warnings basically everwhere in content:
Warning: is_file(): open_basedir restriction in effect. File(/vc_row.php) is not within the allowed path(s): (/usr/lib/php:/usr/local/hosting/home/bufo.cz) in /usr/local/hosting/home/bufo.cz/web/www/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php on line 218
We have latest version of the template(1.5.3), it´s not possible to update and this seems like a problem with integrated version of WPBakery.
Hmm, after checking the Themerex Updater, I found out it´s possible to update to 1.5.4 not listed here, but it does not help. Warnings everywhere persist, just line changed(same code, only moved on different line – 398)
Hello,
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will check it.
Thank you in advance.i envied email to support—> I bought the theme, 2 or 3 days ago, I installed the full demo.
When I install everything, and it tells me OK.
When I enter eh HOME 1 to edit it, etc… the WP COMPOSER does not work… but on no page, no posts or anything.
Also when I access the plugin in question, it tells me to enter a code for it to work… that is, I have to BUY IT. and supposedly it is included in the theme and the purchase that I have made.
Please it is very URGENT.
Hello,
Thank you for contacting us!
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://kayaking.ancorathemes.com/doc/#theme_update
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/59319
Regards.
Hi folks, I just sent this message from the wrong login. I am taking over the updating of a website and it uses your theme, which was bought four years ago. Is it possible I can get some help? Bradley
I’m trying to change the top margins for the theme heading fonts h1-6 but it won’t let me save my changes.
Hello Bradley,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ ? Thank you!
Regards.
The theme was bought four years ago and I don’t have the purchase code
You can find the purchase code in your Themeforest account. Please check the guide – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Regards.
Hi folks, I am taking over the updating of a website and it uses your theme, which was bought years ago. Is it possible I can get some help?
Hello,
Thanks for reaching out to us!
Absolutely! Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I purchased additional support for $24 and got my receipt from Paypal but you still won’t let me submit a support ticked
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will check it.
Regards.
Hello. How do I activate the WPBakery on this theme?
Hello,
Thank you for contacting us!
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. Please update the plugin using Themerex Updater included in the package – http://kayaking.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. There is no option to choose dates for rental bookings?
Hello,
Thank you for your interest in our theme!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Also, please consider this theme that includes date picker for rental bookings – https://themeforest.net/item/tantum-car-scooter-rental-services-wordpress-theme/24757667 Here is the demo – http://kayak.tantum.ancorathemes.com/
Regards.
Hi, the plugin WPBakery Page Builder is not updated and already causes problems, any solution?
Hello,
Thank you for contacting us!
To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://kayaking.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
I cannot update WPBakery Page Builder. I have updated Theme Rex but WPBackery is in version 6.05 instead 6.6!
I have important problems in movil version, anchor text, etc, and i think it is for these cause
do I have to pay for a license WPBakery Page Builder to upgrade?
Thanks
There is no need to buy WPBakery license. The plugin is bundled with the theme. Our Tech support team can send you the latest version of it whenever you need the update. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you with WPbakery update.
Regards.
Hi, is it possible to insert a video as header with your theme?
Hi! How does rent functionality work with this theme? The demo’s rent function does not seem to work.
Hi I am trying to get the latest version of the theme, version 1.5.2 but when I download from envato location, I get the old version 1.3 I have purchased the theme sometime ago
Hello,
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Thank you in advance.Hey, I’ve got the same issues with the color scheme customization. Tried to upgrade wordpress themes for my site of canoe surfer. Any idea?
Hello,
Please make sure that you have latest version of theme installed: Version 1.5.1
http://kayaking.ancorathemes.com/doc/#theme_update Thank you.Aaah disappointed! Was about to buy but saw that you dont even provide any real rental service? I mean – just empty containers? So, I would need probably a plug-in for that. But do you know of any compatible ones?
Hello,
Thank you for your interest in our theme!
Theme includes WooCommerce plugin, which can be used to sell products and services:
http://kayaking.ancorathemes.com/shop/We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself.
In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/
Thank you!Where do i set up the calander ?
Hello,
Thank you for choosing our theme and contacting us.
Do you mean calendar widget in sidebar? It is just a calendar that displays current date. You may add this widget to sidebar in Appearance> Widgets
If you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team is ready to assist you.
Thank you.Hi, I opened a ticket on October 28th, but the issue has not yet been resolved. In the last answer I had (5 days ago) I was told they were going to the development team and they answered me.
However my support time has expired during the waiting time. Since the ticket was opened before the time expired, can you help me please?
Ticket URL is https://ancorathemes.ticksy.com/ticket/2197919/
Thanks!
Hello,
Thank you for contacting us! Your task is still in progress. Don’t worry – we’ll fix the issue, we’ll do our best to speed it up.
If you would like, you can submit a ticket under “Pre-sale” category at https://ancorathemes.ticksy.com/ – and proceed with conversation regarding your case there.
This doesn’t require support renewal.
Thank you in advance.
