22 comments found.
Theme is very well designed. Does it support a live background video? Looking to purchase it for the ozone pool disinfection Utah page.
Hello,
Thank you for your interest in our theme!
The package contains Slider Revolution plugin that allows you to add a background videoto the slider. As for the live video, it sounds like a fantastic idea. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello,
Does the slider support a video background?
Hello,
Thank you for your interest in our theme!
Absolutely! Bassein theme is a great choice! It includes Slider Revolution plugin that allows you to add video background.
Regards.
where do we change the picture in the default header?
Hello,
Thank you for contacting us!
The header background image is inherited from the Appearance (WP Dashboard) > Customize > Header > Header image section – https://prnt.sc/GqH7nJZhisAU
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Your theme is not working. I can’t even activate it. When I try to activate theme, I’ve go a fatal error. Check your theme plz
Hello,
Thank you for getting in touch with us!
The template has been tested, and it works properly with the latest WordPress version. It looks like the theme has not been uploaded correctly. Please use this guide – http://bassein.themerex.net/doc/#getting_started_theme_installation
If the issue persists, could you please provide the requested details at https://support.themerex.net/ticket/35217 ? Our Support Team will help you as soon as possible.
Regards.
Support
Themerex Portfolio
Website
can’t download it to wordpress so i can’t use it. can you give me a refund
Hello,
Please check our refund policy https://themeforest.net/page/customer_refund_policy
Do you get any errors? Please note that Demo Data depends on server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
max_execution_time 600 memory_limit 256M post_max_size 32M upload_max_filesize 32M allow_url_fopen=On
Then re-import dummy data.
If you get “Error load data from file…”, the import is blocked on the server. Please download demo.zip using the following link: http://demofiles.themerex.net/bassein/demo.zip
Unzip it and upload the extracted /demo folder into /wp-content/themes/theme_name folder. Then go to Appearance -> Install Demo Data and repeat the procedure.
If you still have issues, please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,can’t download it to wordpress so i can’t use it. can you give me a refund
Hello,
Please check our refund policy https://themeforest.net/page/customer_refund_policy
Do you get any errors? Please note that Demo Data depends on server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
max_execution_time 600
memory_limit 256M
post_max_size 32M
upload_max_filesize 32M
allow_url_fopen=OnThen re-import dummy data.
If you get “Error load data from file…”, the import is blocked on the server. Please download demo.zip using the following link: http://demofiles.themerex.net/bassein/demo.zip
Unzip it and upload the extracted /demo folder into /wp-content/themes/theme_name folder. Then go to Appearance -> Install Demo Data and repeat the procedure.
If you still have issues, please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,I just need a refund since i’ve done everything and nothing is working. Refund my money
Hello,
The support operator is still waiting for your login credentials in ticket #5816. Could you please get back to him.
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features. You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you.
Best Regards,do you want me to provide you with something else
I just need a refund
Hello,
You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you.
Best Regards,Do you have an HTML version of this Wordpress theme?
Hello,
Unfortunately, there is no HTML version of this design but our customization studio can create it for you. Please feel free to submit the ticket at https://themerex.net/support/ (select ‘Get Customization’ option) to get a quote. Best Regards,Does this theme support the latest PHP 7.3? How long will support for this theme be available?
Hello,
Thank you for your interest in our theme!
Sure,it is compatible with PHP 7.3 version. The theme is still supported, we do not plan to remove this item from portfolio and will continue supporting it.
Regards.
do you have this theme in HTML?
Hello,
Thank you for your interest in our theme!
Unfortunately, this design is not currently available in HTML. Please submit the ticket at https://themerex.ticksy.com/ into ‘Request a Paid Customization’ category for more info on HTML theme version creation.
Best Regards,
It looks very appropriate for my project and quiet awesome this theme. Before buying it, I need to know if supports or has any integration with woocommerce. It’s really important for my decision. Could you tell me, please? Thanks!
Hello,
Thank you for your interest in our theme!
Unfortunately, we do not guarantee full compatibility with Woocommerce plugin. You may try using the Woocommerce plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you for extra fee.
Regards
Do you have an idea of which is the cost of this extra fee? Regards
To get a quote on such customization, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. This can be done before the theme purchase. Thank you!
Regards
Can I install in this template multi language plugin?
Hello,
Thank you for your interest in our theme! The theme is compatible with WPML plugin. Feel free to use it for multilanguage support.
Regards
Pre-sales question… in demo homepage the background of “our projects” is correct? You can see this capture: https://ibb.co/cFdYyJ. Thank you!
Dear Customer,
Thank you for your interest in our theme!
Yes, the layout is correct. This section should display like this by default.
Best Regards,
I’ve experienced a lot of issues with this theme already. Issue I’m having now is that I can’t import the contact form 7 form.
Dear Customer,
Thank you for purchasing the theme!
Do you mean you are not able to import the Contact Form 7 dummy data? Which errors/issues exactly do you get. Could you please submit the support ticket at https://themerex.ticksy.com/ with more info on the issue and your Wordpress admin login credentials and FTP so that we can investigate the issue closer.
Best Regards,
This theme is garbage… It’s broken so many times on me, I moved it from one folder to another and all of the settings reset (how does that even happen!?). Now the site is all buggered up, my client is upset and nothing is fixing the situation. I can’t even set a navigation to the site.
I need some help. ASAP.
Dear Customer,
Please see the reply in your ticket.
Best Regards,
One-click demo import doesn’t works! I’ve tried many times. One star
Hello,
We are saddened to hear about your negative experience with the theme but we got no tickets from you in our ticket system https://themerex.ticksy.com/ to have a chance to help you.
Please note that the Dummy data installation depends on your server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
max_execution_time 600 memory_limit 256M post_max_size 32M upload_max_filesize 32M
Then re-import dummy data and it should go through.
In case you still have issues, please provide us with your website details https://themerex.ticksy.com/ so that we can import the dummy data into the database directly:
1) website url and Wordpress username/password
2) FTP details: FTP hostname, username and password
3) Direct link to PHPMyadmin tool (or your hosting Cpanel credentials).
Best Regards,
Congratulations! Amazing theme, GLWS 
Thanks, guys!
Nice work, Congratulations! GLWS
Thank you!
Great Work, Congratulations GLWS
Thank you so much!
Congratulations! Good luck with sales
Thanks a ton! GLWS you too!
Congratulations! Nice Work, Good Luck With Sale 
Thank you! Much appreciated!
