1276 comments found.
Do your theme compatible with Elementor?
Hi there,
Thanks for your interest!
Currently, Ave employs a heavily modified version of WP Bakery Page Builder as the frontend/backend editor. Unfortunately, we can’t guarantee the Elementor compatibility.
Please let us know if there is anything else we can help you with.
Cheers, LiquidThemes
Hi please confirm that these plugins are compatible With the theme. Thanks!
All In One SEO Pack Version 3.2.10 All-in-One WP Migration Version 7.9 Calculated Fields Form Version 5.0.11 Calculator IP restirct Version 1.0 dflip Version 1.5.18 Display Posts Version 3.0.2 Duplicate Post Version 3.2.3 Easy Tables (vc) Version 1.0.11 Gravity Forms Version 2.4.14 Gravity Forms MailChimp Add-On Version 4.6 PDF Embedder Version 4.4 Slider Revolution Version 5.4.7.2 Slimstat Analytics Version 4.8.8.1 Today’s Date Inserter Version 1.2.1 WPBakery Page Builder Version 5.4.7
Hi there,
Thanks for your message!
Unfortunately, we haven’t tested these plugins with Ave. Therefore, we can’t guarantee the compatibility.
Thanks for your understanding and please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hey magick guys, hope you are doing great! How Can I extend the Google fonts list without breaking anything?
Nevermind friend, @import works well
Anyway it would be nice to know how to extend them natively, so I Can avoid use of !important and Can have more control on liquid fancy headings even when I check ‘custom font’ (actually it already adds a !important property). Purchasing 3° & 4° licenses, ty.
Hi there,
Thanks for your message!
You can use the Custom Font option if there is any Google font that is not included in the list.
If you want a specific font that is recently released in the Google Archive, we can also add it for you with the next update.
Cheers, TeamLiquid
Hello, I have a issue. I would like to add a image on each category (product) page Bar . What’s the process please?
Regards,
Hi there,
Thanks for your message!
We’d be happy to assist you if you can submit a ticket here: https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you!
Cheers, TeamLiquid
Hi, all your CS7 forms on the contact pages have a bug (running latest version of everything, theme / plugins / wp) in your demos, just imported it.
offset="vc_col-md-6"][vc_cf7_elements] etc.Hi there,
Thanks for your message!
You just need to import the contact forms. Here is a useful article: https://docs.liquid-themes.com/article/52-contact-form
Please let us know if you need anything else.
Cheers, TeamLiquid
no I already have them imported and they are also showing up, but it looks like this: https://www.dropbox.com/s/uci4iqk76lqv9jt/Bildschirmfoto%202019-11-14%20um%2013.27.01.png?dl=0
Thanks for your reply!
Could you please make sure you’ve selected a contact form in the element settings?
Cheers, TeamLiquid
ah I’m a idiot, you can delete this conversation. The main demo imported me around 12 cs7 forms but you were right, it was still something selected that wasn’t imported, case closed! thanks man!
No worries! Glad it is fine now!
Hi Guys, Demo import fails again, sent you ticket, need to solve this asap, thanks !!
Hi there,
Thanks for your message!
I believe this is already resolved. Please let us know if you need anything else.
Cheers, TeamLiquid
Hi Liquid Team, I have 4 tickets open and no one has responded in more than 12 hours, some in more than 7 hours. I can’t edit on WP Bakery’s frontend or backend even though I was able to yesterday. I can’t create any new pages, I can’t get a hook to media files, Fancy Headings keep disappearing, Buttons are not editable, it’s a nightmare. Please help or I will have to ask for a refund and I don’t want to have to do that. Please help. Thank you in advance.
Hi there,
Thanks for your message!
Unfortunately, this was a 3rd party plugin issue. Our support team responded yesterday.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Yes, it turned out to be an incompatibility with the latest version of All In One SEO v.3.3.1.1 I am still working with your theme and have the All In One plugin currently deactivated. Even with the plugin deactivated, there are still bugs with the Fancy Title Heading modules. I am hoping that you will look into the incompatibility issues with All In One and see if your team and their’s can figure out a fix. I’m not giving up on Liquid yet, as you can see. Please have a look at some of my open tickets to show the other issues I have discovered.
Hi there,
Thanks for your feedback!
Our support team will be in touch with you through your support ticket.
Cheers, TeamLiquid
Hi, does this template include PSD files for customization?
Hi there,
Thanks for your interest!
The PSD version is sold separately. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hello, I really like this template. I have a pre-sale question : does your carousel give the option to use different size cells? like same height but different width?
Hi there,
Thanks for your interest!
You can adjust the column number for the carousel element: https://tppr.me/yw9jl
Hope this is what you’re looking for.
Cheers, TeamLiquid
Starts good. I bought the theme, tried to register, but get the message ‘purchase code invalid’.
Hi there,
Thanks for your message!
Probably your server’s firewall is blocking the API check. Would you please reach our support team? We’d be happy to assist you.
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
Hi,
I am interested with your theme and i want to change your GYM http://gym.liquid-themes.com/ from orange to red. Is that possible?
Thanks
Hi there,
Thanks for your interest!
Sure! You can change anything you see on the demo. You can apply both solid and gradient colors.
Please let us know if you need anything else.
Cheers, TeamLiquid
WP Backery won’t load. I haven’t installed any 3rd party plugins.
Hi there,
Thanks for your message!
Could you please submit a ticket with your details? https://liquidthemes.freshdesk.com/support/tickets/new
We’d be happy to help you.
Cheers, TeamLiquid
I have installed the pluging events, but it does not appear in the wordpress menu, in order to create events, the plugin is active
Hi there,
Thanks for your message!
We’d be happy to help you if you can reach our support team. https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you!
Cheers, TeamLiquid
Awesome theme! Just an FYI that this page appears to be pulling in a shortcode that doesn’t exist. Best wishes! http://opus.liquid-themes.com/events/
Hi there,
Glad you like Ave!
Events page uses our custom Liquid Events plugins. We’ve just installed it here: http://opus.liquid-themes.com/events/
Thanks for your feedback!
Cheers, TeamLiquid
Hello I can’t install my theme on wordpres I am having a error message saying no style.css The theme can’t be installed Can you help me ? Best
Hi there,
Thanks for your message!
I believe this was already resolved 2 days ago. Please let us know if you need anything else.
Cheers, TeamLiquid
Thank you this is perfect, Have a great day
3939 unacceptable, 4 days and no answer, don’t you have an sla, kpis etc? they’ve replied to an easier ticket right away, maybe you should teach your agents to answer all open tickets from a customer when they stumble upon one, that’s what anyone would do! I expect a detailed answer, thanks.
Hi there,
I believe this blank comment was written by mistake. Would you please let us know if there is anything we can help you with?
Cheers, TeamLiquidd
Hello there! I’ve sent you two tickets 4 days ago: #3942 and #3997 and still have no answer… Could you please at least answer that you’re doing something on these problems?
Hi there,
Thanks for your message!
The solution might take a bit longer if we need to investigate your installation. It seems like this issue caused by a 3rd party plugin. I believe the customer support team already informed you accordingly.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Yes, now, after few reminders and a public comment, they did, but it still does not work even though the plug-in you mentioned is disabled.
Hi there,
I believe the cache issue is already resolved. Please let us know if there is anything else we can help you with 
Cheers, TeamLiquid
Hi LiquidThemes! I have been very patient this week waiting since Sunday from your support. I have a ticket in Progress #3909. How is acceptable to wait 1 week for getting support from you???
Hi there,
Sorry about the delay due to the major theme update!
It seems like we’ve made the necessary improvements with the latest update which was released a few days ago. I believe the ticket is already replied and the update already helps you to achieve the functions you need.
Please let us know if you need anything else.
Cheers, TeamLiquid
Hi there LiquidThemes! I really like your theme, it does wonders! However, I could not manage to use the Dark option for my mobile navigation (i was able to colorize the logo and trigger). It is the only thing, that is bothering me, so… is there any other way to change the main navigation’s bar color? Thanks in advance
Hi there,
Thanks for your message!
Sure! You can customize anything on your mobile header/menu. This looks like a cache issue. Would you please reach our support team so we can assist you?
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
Hello
once again I have no answer to my tickets…
I sent a reply about two days ago to the tickets you answered after seven days with a simple message and an update will be released soon.
I did the update, but nothing has changed.
Aspect of the answers.
I keep asking you, why did it take so long to answer, shouldn’t you reply within 24 hours?
Thank you
Hi there,
The response time might take more time than usual if it concerns the development team. I believe our team is already on the case. We truly appreciate your understanding and patience.
Cheers, TeamLiquid
To date I have not received a reply to my tickets.
As you can only see on this page there are 3 or 4 reports from other users who complain about the same thing.
Please answer the tickets.
Thanks
Hi there,
Our team is already working on the iOS issue. We’ll keep you updated. We appreciate your understanding.
Cheers, TeamLiquid
Hi,
yes, in addition to the tickets you mention, almost a week ago now, I sent a ticket for clarification on how I can set background images in the optimized mobile rows.
The background images in the row are huge and heavy, you should put images optimized for mobile. But I don’t think I see options.
Thank you
Hi there,
I believe our team is already in touch with you. Thanks for your co-operation!
Cheers, TeamLiquid
Hi,
in reality no one has yet replied to this ticket sent almost 10 days ago.
I’m waiting.
Thank you
Hi there,
Sorry about this. I believe the communication was missing due to multiple tickets. We’ll be in touch with you.
Thanks for your understanding!
Cheers, TeamLiquid
