4647 comments found.
how to update newest. we want this ”- Added: Related products according to new Shopify tutorial”
Hi, Please follow our instruction in User Guide. Thank you so much
There is a bug, when you choose to hide decimals from the currency from shopify’s admin panel, the discount displayed at the homepage, where you select to display ”% or sale”, is displayed as -0% at the homepage blocks.
Hi rochvill,
We also have a customer reported like you but after checking deeply, it is not theme bug, it came from wrong setting with currency. We are not sure if you the same or not. Could you please forward this email to our support email: support@halothemes.com and create for us a staff account to check it.
Thank you so much
Thank you, I know my support has expired as explained in the email I received, I was just reporting the bug for theme improvement. The only thing I changed was from the store admin changed the ${{amount}} to ${{amount_no_decimals}}, the price is displayed as it is supposed to, but the percentage is not.
Regards!
Hi, Halo Theme Team, can you please help with my ticket before the weekend? Because I really can’t delay any longer. If you could just apply the fixes for the 3 bugs like you did before. I would really appreciate it. You don’t even have to send the files right now, I just really need it fixed before the weekend hits. Please help.
I send the email to the support email. It’s the watch theme on Ella.
Thank you so much
Hi,
Our technical team will try to check and get back to you asap.
Thank you so much
i have a autoparts site and i use your theme. just saw you added an amazing car child theme and i want to use it. my problem is that my site is RTL. can i use this child theme in RTL? if not, how can you help me?
Hi dudutzror,
We don’t have RTL version for child themes. You can pay for custom work or we recommend you to use language app which supports RTL version on our child theme
Thank you so much
1. how much is it for custom work? 2. which language app do you recommend?
Hi,
We will send you an email for the reply for these questions
Thank you
[Version 3.0.0: Sections Ready] 09 April, 2019: Jewelias Demo Added. Why you create demo do you have only this upgrade I am waiting for a long time I want something truthful.
Hi,
We are not clear with your comment. Jewelias is one of child themes of Ella.
We provide regular updates for both ella and other themes.
Thank you
How do change the homepage? It says there are 15 homepages but i only see the default.
Hi Eneaqua,
Please follow our instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/home_page
Let spend more time with our theme document and you can find many helpful instruction
Thank you so much
Any footers are not working. Except the default or Footer 01 that comes with preset. Any ideas to fix this? Thank you.
Hi raykit,
When you choose Footer layout in Multiple Layouts in Theme Settings, you will go back to Section of Footer and setup footer menu… please make sure you follow exactly.
If you have any issue, please help us to contact us directly at support@halothemes.com
Hello friends. I hope they are well. I have left several emails. Please I NEED your help. Stay tuned. Regards.
Hi Jorge,
Thank you so much for your waiting, our team is replying to you. We are having large support tickets at the end of year. We are sorry for this inconvenience. Thank you so much
hi, I bought the item on November 9 and I had 3 problems with it. I have written an email to support and opened a ticket here and I still have no response. Can anybody help me?
Please help us check your email and send us admin access. We are having large support tickets than normal so we are sorry for your waiting. Thank you so much
Hi, I gave you access to my store to fix the 3 bugs I mentioned in the email. Please help fix this today. I would really appreciate it.
My site is not mobile responsive friendly, some sections appear to wide and the product description is not fully showing
Hi michaelmatthys,
Our technical team will check and get back to you via your email
Thank you
How do I add color and size in sidebar? Please help me
Hi alireza_h0981,
Please follow our instruction in theme user guide.
For any technical questions, could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Please extend your support service first because it was expired.
Best Regards, HaloThemes
hi the sidebar variants on Jewelias-1.0.0-sections-ready doesn’t work. can you please help?
How do I add color and size in sidebar? Please help me
Hi alireza_h0981,
Please follow our instruction in theme user guide.
For any technical questions, could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Please extend your support service first because it was expired.
Best Regards, HaloThemes
This is on Luxwatch child theme.
The Engraving Option Bug is still broken. I followed the instructions exactly, but it’s completely broken on mobile. When you click on the option, it freezes the whole webpage. Also, the price on the on this option is broken as well. It pulls the product price instead of the price in the price field in the theme setting option.
Please let me know how to fix this today if possible. I sent an email to support@halothemes.com already.
Thank you so much
Please keep contacting us via your email thread, our technical team will check and get back to you in our support time line. Please remember that before you say it is our theme bugs, you need to make sure they are our bugs or not, we checked and they are not theme bugs for your previous comments. Your comments can cause misunderstanding about our theme for other customers. Thanks
Hi, been searching on the documentation but can’t find how to add comments section on blog posts. please help
Hi BonBrilliant,
It is managed in your admin page of blog: http://prntscr.com/pvnwf6
For any technical questions, could you please contact us directly to support@halothemes.com, our technical team is glad to support you.Thank you
I have products that are out of stock, but I want to continue selling products that are on aback-order. Do you have preorder functionality?
Hi Patricklin,
This feature is possible to add, could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much 
Hello, May i know how to active the sticky header and sticky add to cart in soun theme?
Hi Brandhill256,
Soun theme is theme for single product, it is minimal and doesn’t have such features, you can pay for custom work if you want to have them on this theme or consider using our other advanced theme.
Hi, I just found another bug. In the product page, there are two tabs in the description. The Text Custom Tab HTML Code does not work at all. Whatever you put in there does not show anything, it’s a blank page. Please advise on how to fix this. I already sent the email to: support@halothemes.com
Hi aaron416,
Thank you for your updates, we will check and update if they are issues.
Our technical team just got back to you.
Thank you so much for your understanding, Halothemes
Nevermind, I figured out the bug.
Hi, I sent in 3 emails, I haven’t heard from the support team and this is extremely urgent. Can you please let me know how to fix the bug ASAP?
I downloaded the Luxwatches 1 & 2 theme. This is a fresh install.
1. There is a bug for the engraving option, when I enable it, it’ll show up for a sec and dissappears. How do I fix this? 2. I only want the engraving option to be unabled for 1 specific collection or 1 type of products. How do I do that? 3. How do I use the swatches image option for an option, I don’t see how to do this at all? 4. I only want the sizing chart for a specific type of products and when I choose it in the back, it doesn’t allow to choose the type, how do I do this? 5. In the description, there are two tabs, one is for Specs and other is for size, Can I name them different things and upload different things in these two tabs for each product or do they are have to have the same tab information for the 2nd tab. Where do I edit this?
I already sent the email to: support@halothemes.comThank you so much for your help
Hi aaron416,
We are sorry for your waiting. We are having large support requests than normal and our technical team just got back to you.
Thank you so much for your understanding, Halothemes
Hi, did you say you already responded. I haven’t received any fixes yet. If you can’t answer all of my questions today. Can you please just give me the bug fix on the 1st issue. This is extremely Urgent, this is the 4th day already.
The 1st main bug on the LuxWatch child Theme is: the add Engraving option is broken and it disappears. I’m not sure if the add engraving button on the form works either, since I can’t actually get the function to show up on the live site.
Can you Please give me the fix for this bug today? I would really appreciate it.
Thank you so much
Nevermind, I figured out the bug.
Hi aaron416,
We checked and they are not our theme bugs. Engraving feature is an option of product like color or size, you must follow our instruction in user guide to setup.
Please check back your email and send us admin access to check your admin and your setting.
Thank you so much
I’ve emailed support and have not heard back for a few days, how long does it usually take for support to reply?
Hi kikko,
We are sorry for your waiting. We are having large support requests than normal and our technical team will try to check and get back to you asap.
Thank you so much for your understanding, Halotheme
Hi kikko,
Could you please let us know what is your email address? We checked and cannot find your email with user name is kikko
Thank you
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