We replied back to you, you got this issue because there is wrong setting in currency, could you please help us check back?

Hi yovaniturcios,

We replied back to you, can you help us check?

We just updated Ella on November 17th to add 2 more sub collection pages, you need to update theme to have these 2 pages. We also have instruction for you to to update theme without losing your settings (but the update will lose custom code)

Here is instruction to update theme: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install-theme

Scroll down to: http://prntscr.com/pz300s

Thank you so much, HaloThemes

Hi marciraxy,

We also have instruction for you to to update theme without losing your settings (but the update will lose custom code)

Here is instruction to update theme: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install-theme

Scroll down to: http://prntscr.com/pz300s

Thank you so much, HaloThemes

Hi,

You can change the color of button, please keep contacting us via the email thread you sent us. Thank you do much

Hi,

Could you please explain more for your question?

Version 3.0.0 means it is for Ella theme update.

Jewelias is only version 1.0.0

Thank you so much

Hi,

No, the update version is not available for Ella RTL, we will update for RTL in the next time. Thank you so much

Hi, Please follow our instruction in User Guide. Thank you so much

Hi rochvill,

We also have a customer reported like you but after checking deeply, it is not theme bug, it came from wrong setting with currency. We are not sure if you the same or not. Could you please forward this email to our support email: support@halothemes.com and create for us a staff account to check it.

Thank you so much

Thank you, I know my support has expired as explained in the email I received, I was just reporting the bug for theme improvement. The only thing I changed was from the store admin changed the ${{amount}} to ${{amount_no_decimals}}, the price is displayed as it is supposed to, but the percentage is not.

Regards!

Hi,

Our technical team will try to check and get back to you asap.

Thank you so much

Hi dudutzror,

We don’t have RTL version for child themes. You can pay for custom work or we recommend you to use language app which supports RTL version on our child theme

Thank you so much

1. how much is it for custom work? 2. which language app do you recommend?

Hi,

We will send you an email for the reply for these questions

Thank you

Hi,

We are not clear with your comment. Jewelias is one of child themes of Ella.

We provide regular updates for both ella and other themes.

Thank you

Hi Eneaqua,

Please follow our instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/home_page

Let spend more time with our theme document and you can find many helpful instruction

Thank you so much

Hi raykit,

When you choose Footer layout in Multiple Layouts in Theme Settings, you will go back to Section of Footer and setup footer menu… please make sure you follow exactly.

If you have any issue, please help us to contact us directly at support@halothemes.com

Hi Jorge,

Thank you so much for your waiting, our team is replying to you. We are having large support tickets at the end of year. We are sorry for this inconvenience. Thank you so much

Please help us check your email and send us admin access. We are having large support tickets than normal so we are sorry for your waiting. Thank you so much

Hi michaelmatthys,

Our technical team will check and get back to you via your email

Thank you

Hi alireza_h0981,

Please follow our instruction in theme user guide.

For any technical questions, could you please contact us directly to support@halothemes.com, our technical team is glad to support you.

Please extend your support service first because it was expired.

Best Regards, HaloThemes

How do I add color and size in sidebar? Please help me

Hi alireza_h0981,

Please follow our instruction in theme user guide.

For any technical questions, could you please contact us directly to support@halothemes.com, our technical team is glad to support you.

Please extend your support service first because it was expired.

Best Regards, HaloThemes

Please keep contacting us via your email thread, our technical team will check and get back to you in our support time line. Please remember that before you say it is our theme bugs, you need to make sure they are our bugs or not, we checked and they are not theme bugs for your previous comments. Your comments can cause misunderstanding about our theme for other customers. Thanks