Discussion on RT-Theme 19 | Multi-Purpose WordPress Theme

Discussion on RT-Theme 19 | Multi-Purpose WordPress Theme

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695 comments found.

Hi Tolga, can I get a link to download theme #9 and theme #14 please. I have emailed you so you can reply to it, thanks.

Hi, We’ve just replied your email. Kind Regards, Theme Support

Hello! How to make a menu in the form of columns? I choose “Multi-colomn Menu” but it it does not give a result. Thank you!

Hi,

You can follow this documentation http://docs.rtthemes.com/rt-theme-19-documentation/#article-61701 If you need any further support please join to http://support-rt.com and create a ticket. Thank you.

Hello, I’m interested in purchase the theme, but I want to ask before it, How easy or flexible it is to customize Single page Product with elements? I mean if I don’t want a product video but I want to put a image or images on it and so on Store locations: can I add text there too? Kind regards Sari

Hello,

Almost every part of the theme is customizable. You can check these screenshots https://rttheme19.rtthemes.com/admin-panel/ or the documentation site http://docs.rtthemes.com/rt-theme-19-documentation/ to get more idea about the product. You don’t even have to use those tabs https://rttheme19.rtthemes.com/product-details/product-without-tabs/

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

while extracting the rt19 theme ,its not showing the rt theme folder in it what to do further?

Hi,

There should be rttheme19.zip file when you unzip the “all files and documentation” package.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi, two questions, how i can see the top bar in mobile? and why when i put widget on Header Right, this appears on the left side of the menu, not on the right

https://ibb.co/DwZ748Q

Hi, We can provide you a custom CSS code for those customizations. Please join our support forum at support-rt.com with your purchase key and create a new ticket. Thank you.

Hello, I’ve created a support ticket but haven’t received a reply yet.

I’m trying to set up the “products” page and would like it to display: https://rt19-demo7.rtthemes.com/products/product-category-1/

However when I go to “pages” and click on the “products” page… When I click on visual composer and “add element” I do not see the option to input the “product showcase” as described in the documentation.

I have just purchased your theme and I am a bit confused as when it ask for specific plugins to be installed it said fusion builder but installed wpbakery? Can I used fusion builder on this theme?

Hi,

Please check Appearance / Install Plugins to manage the bundled plugins with the theme package. You can read more about it on this page https://support-rt.com/forums/topic/plugins-that-come-with-the-theme/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

I have seen the demo with a topbar. I have tried every skin, every layout, every option and I cannot get the top bar to show up. I have menu items in the Secondary Menu area so I know it isn’t empty. What setting, and where, am I missing?

Found the solution…the top bar requires the use of widgets (and the right layout). If you don’t put anything in the widget area it won’t appear. For anyone else with the same problem…there is your answer.

Hi,

Happy to hear that the issue has been resolved. You are always welcome to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi, i want to know if this theme support retina display for every image?

Hi,

It does support retina for logo, you can resize your images bigger than its container to provider natural retina support.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

Hi! we are planning to buy your theme, bur we want to change the menu bar, we need the bub items in a second row after click and not display the subitems after hover (like this: https://advertising.theguardian.com/advertising) can you help me on that change? thanks a lot!

Hi,

The the has no option for that menu style. It needs custom coding.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

Thanks! can you make the custom code? what is the cost for?

Please contact us via the form on this page https://themeforest.net/user/stmcan Thank you.


Hello,
We are thinking of buying your template and I would like to ask you a couple of questions:
1. We want to create a page which works as a product catalog for a retail company. So we want to make a showcase for the products into categories, with details and description for each product (like an eshop) but without the features of an eshop, like price, basket, checkout etc. Can this be done easily in your template?
2. We want also to categorize the products with 2 different ways, with type and with brand. Is this possible?
3. Also, we want an extended menu with the categories of products like the sample menu photo 1 & photo 2. Can we do this?
4. Lastly, we want a search with criteria. Can this be done? (sample photo 3)
Thanks in advance for your help!
Eleftheria Titoni

Hello Eleftheria,

1) You can do that easily with the theme.

2) You can group products by category and display them in the content by the category.

3) You can do that with the theme. Just without the images above the menu items.

4. You need custom coding for that.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards


Hello,
We are thinking of buying your template and I would like to ask you a couple of questions:
1. We want to create a page which works as a product catalog for a retail company. So we want to make a showcase for the products into categories, with details and description for each product (like an eshop) but without the features of an eshop, like price, basket, checkout etc. Can this be done easily in your template?
2. We want also to categorize the products with 2 different ways, with type and with brand. Is this possible?
3. Also, we want an extended menu with the categories of products like the sample menu photo 1 & photo 2. Can we do this?
4. Lastly, we want a search with criteria. Can this be done? (sample photo 3)
Thanks in advance for your help!
Eleftheria Titoni

Hi, I have changed my password in Envato Market.

But then after, I couldn’t log into “sign in” page: in RT theme 19 support. It keeps showing invalid password.

Do you know why?

Hi, Those are not related to each other. You can change your password inside WP Admin.

Hello, so far your theme is the best!, i’ve just move to another host, and migrate my site, there was some problems (not related to your theme) with the migrate process, causing my site to mess.

Slow it’s start to fix, but got anoter problem, i forget (sorry) how to edit those cubes (grid), as you see on the attachment, the photo is not loading, in which tool i can edit those?

Thanks in advanced,

https://prnt.sc/qiqnwz

Sorry the theme is RT THEME 18 – I MOVE THE POST TO THERE.

Hi, We’ve just replied your question.

How to change Home page meta description, i am get this: rt_slide content_color_schema=”alt-style-2” content_wrapper_width=”default” content_width=”50” content_align=”left” link=” https://www.digitalsignageworld.com

Hi,

Could you please provide us more details about the issue by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards , Theme Support

Hi, Is it possible to add an “Add to cart” button on this page http://rt19-demo10.rtthemes.com/product-details/product-with-accordion-contents-2/ ?

Hi, Please use our support forum at http://support-rt.com for your support requests. Thank you for purchasing our themes. Best Regards

How to change contact form admin email ?

Hi,

You can change within the contact form element in WPBakery mode of the page https://cl.ly/8fab482d7304/Image%202019-11-26%20at%201.22.04%20AM.png

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

How to change products order? Can you help me?

Hi,

You can change it via Customize / Product Showcase or WooCommerce for categories or within the element settings in WPBakery builder for pages. You can also try this plugin for more control over the sorting https://wordpress.org/plugins/post-types-order/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards, Theme Support

How do you remove the link title in this theme. I’ve tired a number of ways including using worpdress hooks and javascript but none seem to work. The problem is that on the menu links to categories etc the theme is pulling in the category description to use as the link title. But with a html plugin like Category Tinymce this description is formatted and includes picture. The title then just becomes a mash of code that is pulled in. How do you remove this option for link titles?

Hi,

Please sign-up our support forum at http://support-rt.com with your purchase key to get assistance. Thank you for purchasing our themes. Best Regards

Thanks for the reply. I’m not your customer but the developer of Category Tinymce and I’m trying to help one of your customers fix the issue. Unfortunately standard WordPress hooks to remove the link title doesn’t work with your theme. I’ve done a temporary fix with some javascript but I’m assuming there is a kinder way of not assigning category description as a link title in the categorytree menu. I’ll get the site owner to contact you to deal with the issue.

OK, we’ll take a look with the buyer. Thanks!

hey there! we are having an issue with searchform.php and WPML. When searching a term it outputs SITE/?s=term&lang=xx instead of SITE/lang/?s=term loading the base language result and not the selected language. Does anyone met this issue? thank you

Hi,

1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually. 
2- Update the bundled plugins via Appearance / Install Plugins.

You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

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