Hello there,

Thank you for reaching us. Our theme itself does not make any DB calls or API calls. I see your website running slow. The reason why Twenty Nineteen loads faster is that when you switch theme, it has no content.

I think the content generation is taking time and I am not sure why it would take much time. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. We are glad that you are happy with our product. The issue regarding product compare is that it could be because of caching enabled without configuring for product compare. Can you please check and let me know if caching is enabled ?

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

My colleague have updated your website for you. Hope this helps. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, Ibrahim

Hi ibrahim everything just works fine, if we got further question we will reach again.

Thanks so much

Glad your issue is resolved. Please do not hesitate to reach us if you have any other questions related to our theme.

Hello there,

Thank you for purchasing our theme and for reaching us. Are you referring to the add to cart icon on all products ? Do you want to remove it and replace it with the text ? Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. They are font icons. You can use from font awesome or Electro icons.

Here is a list of all the available icons to use in Electro :

1. Electro Icons : https://transvelo.github.io/electro/font/index.html 2. Font Awesome Icons : https://fontawesome.com/icons

If you want to add your own icons, please follow the instructions given in this tutorial : https://www.wpbeginner.com/wp-themes/how-to-easily-add-icon-fonts-in-your-wordpress-theme/

Here is where you change the icon class : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v3/home-v3-via-page-template/#features-list-block

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The cart is a heavily cached area. Please clear the cache by adding a product and removing it. Refresh the page and it should load as per your WooCommerce settings.

Mini cart is a WooCommerce generated template tag based on your settings and the theme does not override it.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. To answer your questions :

1. Electro is a WooCommerce theme and supports all features of WooCommerce. WooCommerce does have an affiliate product feature which allows you to add affiliate products. Ref: https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/

There is no auto-import from ClikBank, Amazon, etc into WooCommerce. You’ll have to rely on manual importers like CSV to import products from other platforms. There are also some third-party plugins that allow you to automatically import products like WooZone.

2. Yes, you can use short description to add text below product thumbnail.

3. An affiliate product does not have add to cart button. It actually has a “Buy Now” ( or any other custom text ). It will not be redirected to single product page but directly to the affiliate link.

4. Same as point 3.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hi Ibrahim,

I am sorry if I didn’t ask my 2nd question properly.

Let me ask the question with some samples;

In this page https://demo2.madrasthemes.com/electro/home-v6 (Home page), In a product/item, you can see Product image + category + Price + Product name .

I am thinking to add some text (small paragraph) to make people aware about the product before they go to the single product page (brief description) just beneath the image or somewhere in the same module.

is this doable?

also let me clarified the question 3 again ;

once we go to this page https://demo2.madrasthemes.com/electro/product/universal-headphones-case-in-black/ (as I understood this is the single product page)

As I believe, we need to give some information about the product before we redirect them to the affiliate page.Further more it is necessary to give them a single product page as well. is this possible in your theme?

can we re-name the “Add to Cart” button( in the single product page) and can we change the url of it to the external/affliate url?

In summary: I want to add small paragraph to the products in the home page. URL should be redirect to the single product page. and in the single product page url of the “button” should be the external url.

Above requirement should only applicable for Affiliate products.

Thank you.

Hello again,

Thank you for your clarification. To answer your questions :

1. Yes you can add additional texts below the product in the products that appear. You can see an example in “Grid Extended” view in Shop page.

2. By default, WooCommerce does not redirect users from affiliate products in shop pages to single product page but directly to affiliate URL but you can custom code it for the affiliate products in shop page to redirect to Single Product and then redirect to affiliate link from single product.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello Antonio,

Thank you for reaching us. I’ve tested the theme with 3.8.1 and have found no issues. Please go ahead and update the plugin.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. All our demos use Dokan only. A Dokan compatible theme is compatible with Dokan Pro also.

Hope this answers your question. Please do not hesitate to reach us if you have any questions related to our theme.

Thanks, Ibrahim

Hi Ibrahim,

Thank you for your reply, your theme seems to be really awesome and Dokan Pro is working well.

Also, thank you for your cyber monday discount for all your customers. Great theme and marketplace. Anyway, i’m happy with it and your answer.

Best regards,

Glad you are happy with our theme. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The dimensions of the images to be used in loop and single product pages are set in Appearance > Customize > WooCommerce > Product Images. You can set it to any desirable image size dimension. However the image will occupy the maximum width available in a given layout. You can read more about it here : https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

If you have set uncropped, then the images will be of different sizes. If you crop, then they all will be same size. The theme does not modify the behaviour of image sizes from WooCommerce.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you for the quick reply.

Is the maximum width available 470px for Electro on single product layout, or it can be more ? (600px or 700px)

Hello again,

It depends on the layout and in screen resolution. In Electro wide full-width layout like here : https://demo2.madrasthemes.com/electro-wide/product/ultra-wireless-s50-headphones-s50-with-bluetooth-fullwidth/ the width is 566px.

It will be smaller for smaller resolution and sidebar layouts.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Your subscription form should be like this : https://gist.github.com/ibndawood/81489eb753c674bcc1d7f1c962a8c54f

Most newsletter plugin provide a shortcode to paste. You need to paste that shortcode in Electro > Footer > Newsletter signup form.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

does it work also for Newsletter plugin or only for Mailchimp?

Hello again,

You can use any newsletter plugin of your choice. Once you create a form you should paste the shortcode in the theme option.

If you need help you can email our support with your WP admin details and we’ll help you out.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to remove WooCommerce results count : https://gist.github.com/ibndawood/5c844a22f07a7c803133ae0b6236dbc1

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks that works, but how can I show the sidebar on the right side on desktop, and below the product on mobile? I need both order:1 on desktop and order:2 on mobile

Hello again,

Can you please try this updated code ? https://gist.github.com/jmabbas/58803c489dac5a279048f5d1c81497f9

Thanks, Ibrahim

That worked. Thanks for the great support!

found, it was in menu HEADER SUPPORT (if someone needs the same info for the future)

Hello there,

Glad your issue is resolved before we had a chance to respond. Please do not hesitate to reach us if you have any other questions related to our theme.

Kindest Regards, Ibrahim

Hello there,

Thank you for reaching us. You can set the number of products in WooCommerce customizer in Appearance > Customize > WooCommerce > Product Catalog. Ref: https://docs.woocommerce.com/document/woocommerce-customizer/#section-7

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi, thanks for fast response.

How to increase related products shown. Your theme default = 4. How to make it = 20 ? Thanks

Please add this custom PHP code to your child theme’s functions.php to override related product arguments : https://gist.github.com/ibndawood/d47f3cacb1e0d88df5ef857f20f0b1f8

Please replace posts_per_page and columns as per your wish.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce.

By default WordPress does not support multi-lingual websites. However there are plugins like WPML, Polylang, Weglots, etc that allows you to extend WordPress to create multi-lingual websites. Please note that support for these plugins are outside of our support scope.

WooCommerce does not have multi-currency feature. You’ll have to rely on third-party plugins to achieve that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Glad your issue is resolved. Please do not hesitate to reach us if you have any other questions related to our theme.