4649 comments found.
Hello, I am using theme bicycle and would like to make the widget (new products) grid like the page collection.
Hi Zentm,
We received your email and our technical team will respond to you via the email you sent. Thank you so much
Ok, I already answered the email, I’m waiting, thanks
Thank you 
Mega menu is not working and getting no response via email from the author. Not sure this was a good purchase.
Hi rlathrop86,
You just sent us email 9 hours ago and it is at night on our time zone. Our technical team will check and get back to you ASAP. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. Thank you so much
Hi can you please make a theme for giveaways/raffles/competitions? noone provide this type of theme or application for shopify.
For example; when people buy tickets to enter the competition they can also choose their raffle numbers. Also have count down timers for products. Pleaseee. I have only found one other theme that does this and its only on woo commerce 
this is what they have done
Hi yourbaba,
Thank you so much for your suggestion, we really love that and will consider about this seriously. Appreciate so much, please help us to grown up by giving us the things you want
Awesome i really hope to see this in the near future and i think a lot of people would too. Thank you very much!
Thank you so much
I want to have a seperate page for designers and underneath the designer page, the product designed by the particular designer will be listed. similary for fabric. I want to have seperate fabrics page. on click on each fabric, it will have a fabric details page and product with the fabrics and designers who used this fabrics should be shown. can it be possible using this theme?
Hi harishcoorg,
Could you please forward this meesage to our technical team at: support@halothemes.com so we can have deep look and check for you? If you can share more information or sample, it would be great. Thank you so much
I have an urgency on my shop which has your last update theme for ELLA. And the shop is totally not working. Could you please help me I have sent email through your support email contact 6 hours ago, it is a big urgency.
Hi ichigo186,
Thank you, we replied to you ^^
Hi! I’m using the Ella 1.0 version for years. If I want to update it, I’ll need to edit everything again? (products, translations and such things)
Hi ValeMatt,
We sent you an email for the reply, please keep contacting us via email thread we sent you. Thank you so much
How to change the Trusted Image in the Product Page?
Hi samuilash,
We received your email and replied to you, please keep contacting us via email thread we sent you. Thank you so much
Hi, is it possible to add a youtube video to the product images on the product page? So last product “image” is a video?
Hi epicglows,
Our theme allows you show video in main product images, in case you want to do that, we can do it as custom work to help you change like what you want, please help us to forward this message to support@halothemes.com. Thank you so much
Pre-purchase inquiry, it’s this theme built-in to support auto currency base by customer Geo location?
Hi,
Thank you for your attention to our theme. Ella has Auto currency based on Geo location which is a buit-in theme feature. Thank you
Hi is it possible to add a video section to the Bagratica-1.0.0 theme homepage? if so how?
Hi wyewphun,
This function is not available in bagratica theme now and we will add in the next update of this theme. Thank you
Hello. How can i disable variant auto-selection and get customers to choose an option.
Hi genstore,
This function is not available because our structure is auto-selection. It will be custon work if you want to change this function to what you want. Thank you
No one reply my email request. How I can contact the support team for technical problems?
Hi Franco-lee,
Can you let us know what is your email address so we can check? Also, our Customer Service Dept., doesn’t work on weekend and we are so sorry for causing any inconveniences for you. Thank you for your understanding
My email is brandingworks.online@gmail.com. Thanks.
Thank you so much, we replied to you ^^
It seems like the Currency Converter only works on SHOPIFY PLUS. None if the currency is showing up. Is that correct?
Please let me know since I don’t want to work with an app. Thank you.
Hi captaincorea,
Ella theme has 3 types of Currency. 2 of them are our built in features of theme and the rest one is Shopify Currencies which only supports for 10 currencies at this time.
If you have any questions, could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Hello! How to translate collenction pages / sidebar » Content » Filter text » List Tags box?
Hi colibree,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Thank you so much for the support halo team! Best theme support ever! 
Hi jeonggonkim,
Thank you so much, we appreciate your compliments for us
HaloThemes
Halo Themes, just want you to let you know your customer support is amazing! Fast and clear. Thank you so much!
Thank you so much
I have purchased Ella theme for my shopify store.
And i am facing issue here after importing RTL theme file.
https://prnt.sc/q0ftbnAs you can check above screenshot link i have updated according to my requirement need English language first than Arabic, but it’s not working as you can check on my store :
Hi palidesign,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Thanks Dear, Email Sent.
Hi palidesign, we checked and we sent you 2 emails 2 days ago, can you help us check and get back to our team? Thank you so much
Hi there, I’m trying to increase the size of my logo however it doesn’t seem to change as I adjust it. Could you look into this and provide some assistance?
Hi jl_tan,
Our technical team received your email and will replied back to you via email thread. Thank you so much
Hi, the new arrival is not showing the text ‘NEW ARRIVAL’ as shown in the demo, i need help. i have not published the theme so i need help, please!!!!!!!!!!
Hi marjose,
New arrival block still shows well, our team replied to you so please keep contacting with us via email you sent. Thank you so much
My Apple Pay and Paypal disappeared again after the debug on the checkout page. How is this possible? Can you please email me on how to fix this, so it doesn’t happen again? It was never turned off and it’s always been connected.
Hi aaron416,
Our technical team will check and reply in the email thread you sent. Thank you
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