189 comments found.
Hi, the instagram feed not work, “Instagram has returned invalid data.”
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards.
Is it possible to disable header just on single product pages?
add_filter('dh_get_post_meta', function($value, $meta){
if($meta == 'page_heading' && is_product()){
return false;
}
return $value;
},10,2);
Best regards.
Please update WP Bakery. It is still on version 5.4.5 …Available version: 6.0.5!!! After the latest WP Updates, the editor is not working anymore.
Sorry, not WP Update -> mysql 5.6 and php 7.3 (was required)
Dear, please go to menu ‘Appearance -> Install Plugins’ to update WP Bakery on your site.
Best regards.
That was the first thing I did. But I get a message that I need a license key from Backery 
I get this message: “To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Please deactivate WPBakery Page Builder plugin before Update.
Best regards.
Thank you very much. That solved the problem!
hi there, i regognized, that the add-to-wishlist button appears twice on variable product pages. I did some investigations and found that:
===
“The issue with double “Add to Wishlist” button appears because of an outdated ../single-product/add-to-cart/variable.php that your theme or another plugins probably override. Since WooCommerce v3.4.0 release the hook was moved from: ../woocommerce/templates/single-product/add-to-cart/variable.php
Into:
../woocommerce/templates/single-product/add-to-cart/variation-add-to-cart-button.php So, we suggest you to check if your current theme/plugins are fully compatible with the latest WooCommerce version and ask the theme/plugins developers for update if necessary.”
===
Dear, please update Luxury theme on your site to latest verion 1.2.25 and go to menu ‘Appearance -> install plugins’ to update all plugin included in theme then go to wishlist settings and change to setting ‘Position’ to ‘Use shortcode’. If after change it still not work, please kindly contact with our support team on http://sitesao.com/support/ your supporter will check details to help you.
Best regards.
Hi, I purchased this theme some time ago. And now I tried using the theme again, and uploaded the demo content. But it seems that everything is not working already. When I edit the content and clicked on update, it keeps directing me to a 404 error page. What is happening to the theme?
Dear, please go to menu ‘Settings -> Permalinks’ and click ‘Save’ to update Permalink on your site, if it still not work, please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
Best regards.
Still does not work. I have created a topic on your support page. please help!
Still does not work. I have created a topic on your support page. please help!
Still does not work. I have created a topic on your support page. please help
Still does not work. I have created a topic on your support page. please help
Is the theme update a regular file overwrite through the FTP panel? I can’t find any update instructions on the docs
Dear, you can overwride latest version via ftp or use plugin Envato maket plugin to update theme. Please backup old version before update if you have custom code in theme.
Best regards.
Do you now this script is free to download at https://gfxall.com/
See screenshot https://imgur.com/a/NnDQ2gz
Thank you for feedback! we’re will check and contact with website manager.
Best regards.
Hi. Is there a theme option to set 2 columns layout on mobile shop page ?
Dear, the theme is support 2 columns on mobile with screen >= 480px.
Strange… Because I have a full hd screen (1920×1080px) and I see 1 column layout…..So is there a possibility to change different value other than 480px…?
Dear, you can do it via custom css when use theme.
Hi, I am having trouble with overlapping with sidebar as you can see in the screenshot: https://we.tl/t-wjoXHdK5ZQ how can I fix this?
Dear, please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
Best regards.
Hi. Guys. I installed the theme in my website and everything its perfect. I have an issue. I am using the Home Shop 1 as the main page and I cant add the products in the top category(below the deal of the day). So far Deal & Best tabs display products but Top tab doesnot display anything. Any advice? Thanks in Advance
Dear, if you have problem when use theme, please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
Best regards.
When I install your retailer demo in my site I have a problem with the layout (only firefox Mozilla). I attach a screenshot. (https://ibb.co/3B2SpGw) how can I solve this problem? thanks.
Dear, please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
Best regards.
Hi, I tried to create a support account on sitesao.com and I accidentally created a username with two words and a space in between. As a result it is now impossible for me to create a password to finish registration and ask for support. Pleas help me sort this out.
Dear, please kindly contact with us via Profile We’re will check your account on Support forum to help you get support.
Best regards.
I have just done what you asked
I have used your profile email and still have not gotten a response, please sort this issue out for me
please check your email : amand*@me.com again. we’re answer you from Dec 9.
Best regards.
Thank you, all fixed
Hi, when are you going to issue an update for Woocommerce compatibility? My dashboard says about 15 of the theme files are out of date. Thanks.
Dear, thank you for feedback! We’re will check theme again and soon release new version to fix it.
Best regards.
Thank you. I look forward to it soon.
Hello we are planning to purchase the theme of luxury. But one of your client had purchased this theme and he is facing issue with this site. As the site looks different in internet explorer:
Please see below we are facing this issue: 1. https://www.rioroses.com/autumn-p-r-e-p/ this page looks good in google chrome but it does not looks good in Internet explorer.The above menus are not been shown up in IE.
2. https://www.rioroses.com/halloween/ In Internet explorer this page has too much space not sure why it is showing too much space in Internet explorer only. In google chrome its working fine.
3. https://www.rioroses.com/our-farms/ In this page in IE there is black patch above the animation of rose. It is working fine in Google chrome but in IE it is showing black patch. Could you please help me why I am getting such kind of problem in Internet explorer.
Hello, I registered the theme we purchased with a wrong email addres (just a typo) and now I cannot receive the confirmation email for support. Can you delete our old registration with the wrong email address so we can make a new one? Thank you.
Dear, i have see your topic in http://sitesao.com/support/forums/users/nirvana/topics/ it not you ?
I have just purchased the theme and I need to open a support ticket but all I see in the support is a forum. How do I send you a support ticket? I have installed the demo and I set the “home shop categories 2” as the home page but it doesn’t look like the demo. I know we can’t use the images, but I don’t see the image place holders or anything. Can you please tell me how to send you a support ticket and how to fix this. Thank you
Also the page builder doesn’t work. I get a blank page when I click to edit with the page builder.
Dear, please register account on our support forum then you can create new ticket to get our support on http://sitesao.com/support/
Best regards.
Hi, I have already registered, I don’t see how I can make a new ticket. I go to the support tab and then… how do I open a new ticket? Do I choose my theme and start a conversation there?
Yes, you will create new topic in sub forum http://sitesao.com/support/forums/forum/theme-template/luxury-wordpress-theme/ Best regards.
Hi, I have a pre-sales question. Is it possible to have a portfolio mode for all the demos. I mean can the add to cart and cart icon be hidden? Thanks
Dear, the portfolio only support for portfolio type and it not support for products.
Best regards.
I think you misunderstood my question. Can I hide the cart button in all your demos?
Oh Yes, you can hide it and if you have any questions when use plugin, you can contact with our support team on http://sitesao.com/support/ to help you.
Best regards.
I want creative 1 demosunu, but I can not upload any demos. The constant warning I get:Error has occured
This support link doesnt work i can’t get a password : http://sitesao.com/support/customer/?action=rp&key=wjRvSlGtpbb3n2ydTl1F&login=Lord Max
Please check your email again. Thanks!
Hi,
Thank you for your beautiful Theme. I’ve bought a new license, but I don’t be able to connect to the forum. Can you help me please ? Thank you.
Dear, please check your email contact via profile again.
Hi. After registration and sending my purchasing code I didnt get an email confirmation with the password. I tried forgot password but this also didnt work. My last try was to to register again but the message was that my purchasing code is already used. What can I do?
Dear, please kindly contact with us via Profile Contact We’re will check your account to help you login to Support forum.
Best regards.
Update…..ok it received me in the spam folder. Thank your for your help.
I did it via Profile Contact. But didnt got an answer until now.
Please check your email again. Thanks!
Hi there,
please update visual composer to latest version. Since some wordpress & plug-in updates I have issues with the Ess. Grid. The installed version of VC is 5.1.1. Please update asap to 5.4.5. You did not update vc for a long time!
Dear, the theme package is included VC latest version, Please download and update Luxury theme to latest version or you can contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards.
No, its not. I am using theme version 1.2.18. !? An this virsion still uses VC 5.1.1. ... Visual Composer is on version 5.4.7.
Dear, the Luxury v 1.2.18 use Visual Composer 5.4.5 if your site still use VC old version, please go to menu “Appearance -> Install Plugins” and check again.
Best regards.
