189 comments found.
Uncaught Error: Object of class WP_Error could not be converted to string in wp-content/themes/luxury-wp/woocommerce/global/breadcrumb.php:132
Why, in variable products, when I select a variation, does the respective variation image not stay selected in the image display?
Hi, , I have a presale question: this theme support wcfm ?
Dear, We’re not tested with wcfm. But if you have any problem when use plugin with theme. Please contact with our support team on Support forum Our support team always ready to help you.
Best regards.
Hi. Where can I find the demo template? Because I can’t find it in the zip file
The Demo Template is demo content of theme, please install theme then choose demo you want import.
Best regards.
This template must be updated: luxury-wp/woocommerce/checkout/thankyou.php versie 4.0.0 is verouderd. De hoofdversie is 8.1.0
Yes, we’re will release update version to update WooCommerce templates
Best regards.
How do i update single plugins like essential grid?
Dear, You can delete old plugin version on your site then go to admin menu Appearance -> Install plugins and install Essential Grid plugin again to get latest version. It not effects to essential grid data plugin.
best regards.
Hi, The demos ain’t working
Dear, the theme demo still working, please kindly check demo at http://sitesao.com/luxury/main/
Best regards.
Purchased this yesterday and when I try to import the demo into staging on WordPress, I get an error message that just says “Error has occurred.” I’ve spoken to my hosting (GoDaddy) and in response, they increased my memory limit. Yet still, when I try to upload the demo, I’m getting the same error message.
I tried to contact the creator of the template but the “provided customer support” through SiteSao is not allowing me to login and make an inquiry. When I go onto SiteSao, I can only read previous comments or send my inquiry if I’m signed in. I tried to sign in with my credentials and that didn’t work. So I tried to register to SiteSao but when I try to set my password, it won’t allow me to do it. I’ve entered my item purchase code and followed the instructions. When trying to reset my password, i ask it to send the link to my email address on file, and when I click on the link it gives me an error message that “the password reset link appears to be invalid.” This is after trying to reset my password 5 times and not being able to reset the password.
So I can’t upload the demo, I have no way of getting in contact with the creator, I can’t access customer support, and I can’t read how other people may have figured out this issue. I’ve tried using my host (GoDaddy) to help me get through this but they couldn’t figure it out either. Please help
Following your documentation, when I try to install the Demo for the Luxury theme through the One Click Install, I get a message that says “Error Occurred”.
Then when I try to install the demo manually, the manual gives me a file path of wp_luxury>inc>dummy>Luxury>XML, but that filepath does not exist in the download.
The folder after being unzipped is “luxury-wp” and I do not see an “inc” folder.
Because of this, I cannot import the demo content.
When I try to login to SiteSao using my credentials, that doesn’t work either. So I’m not sure how to receive support for this to actually get me up and running with the theme. Your help is greatly appreciated.
The more I read, the more it looks like this is a scam. Some pretty bad reviews out there
Dear, what is demo content in ‘inc’ folder ? If you want install demo manually. Please install demo with file in folder ‘DummyContent -> Wordpress’ in theme package download from ThemeForest.
If you can’t do it, please kindly contact with our support team on Support forum Our supporter will check details to help you.
Best regards.
Demo not working
Dear, The theme demo still working. Please kindly check again.
Best regards.
Nope – Just the header. https://sitesao.com/luxury/main/
Hi – I have an urgent issue on one of the 7 pages I have (all licensed) with your theme – the visual composer doesn’t work anymore – I need urgent help for this, but when I go to your support (which I have paid for – and just now extended) I can only find a forum – I need to make a ticket – how do I do so?
Dear. Please kindly check your topic on our support forum again.
best regards.
Hello, I noticed that the newsletter subscription pop-up has disappeared. If I insert 1 as Newsletter refresh interval, it disappears, if I put 0 it reappears. What could be the problem?
Dear, if you insert 1, the Newsletter popup will display after 1 days. and if you put 0 it will always display.
Best regards.
No, it doesn’t work. After 1 days the popup doesn’t appear
Dear, Please kindly contact with our support team on Support Forum Our supporter will check details problem on your site to help you.
Best regards.
Is it possible to share the products also on instagram? it’s not in the settings or am I wrong?
Dear.
Instagram currently doesn’t allow you to share a photo or video from another website – you can only upload photos/videos directly from your mobile device.
Best regards.
Instagram feed not work, sticky menu on mobile not work, background image from page title can not be modify, any solution for this cases?
Dear, The theme not support sticky menu on mobile, and with other question, please kindly contact with our support team on Support Forum Our supporter will check details to help you.
Best regards.
Hello team, after updating the theme the master slider stopped working. How can I solve this?
Dear, if yout site still use Luxury theme old version, please kindly update Luxury theme on your site to latest version 1.2.36 from ThemeForest and go to menu ‘Appearance -> Install Plugins’ to update all plugin included in theme.
If slider still not work, please kindly contact with our support team on Support forum Our support team will check details to help you.
Best regards.
Will you be updating this theme to include the critical security patch in WPBakery Page Builder 6.4.1? Please say yes!
Dear, Please update Luxury theme on your site to latest version 1.2.36 then update all plugin included in theme.
Best regards.
Thanks so much!
I renewed my support but can’t login to submit a ticket. When I attempt to recover or even register my license code, it says a password will be sent to the email I provided, but I have not received the password. If this can’t be resolved, I’d like a refund.
Dear. Please kindly check your email again.
Best regards.
after installing latest version of Luxury theme, some woocommerce files was not update.
I’ll sending you file path
luxury-wp/woocommerce/cart/cart.php (version 4.0.0 is out of date. The core version is 4.4.0)
luxury-wp/woocommerce/cart/cross-sells.php (version 3.0.0 is out of date. The core version is 4.4.0)
kindly check this and sort this issue as soon as possible.
Thank you for feedback! We’re will check and release new version to update WooCommerce template include in theme.
Best regards.
Hi, With the latest update the menus stopped working. What is happening?
It was due to WP 5.5 update damage. It was fixed. Not your fault. Thanks.
Yes, if you have other questions when use theme, please kindly contact with our support team on Support forum Our supporter always ready to help you.
Best regards.
I’ve added a support request in your support forum several days ago, but you haven’t respond. Can you please check it and reply?
Please check your topic on Our Support forum again.
Best regards.
Do you provide Support on this theme? I posted a couple of questions on the Support forum, but got no reply!
Dear, please check your topic on our support forum again.
Best regards.
Hi. I bought and installed your template for a client who was very happy with the result, just like me with the possibilities of the template. That was a few years ago. But now it has asked me to update it to migrate to a PHP 7.3 server and install SSL for HTTPS and all the grids made with “Essential Grid” have stopped showing.
How can I solve that? Thank you.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details problem on your site to help you.
Best regards.
Good Morning. I bought the template on Nov 15, 2016 with a year of support and the problems of the beginning were solved. Now, 3 years later it emerged a known problem with the plugin integrais in your template, “Essential Grid”, after installing SSL on the web. When I preview the page, the images are displayed, but when saving and viewing the final result, they disappear.
In your support forums there are issues with that problem and they remain without solution, at least public.
If you know the solution since it is a very specific case, I beg you to share it and I am not obliged to return to support for a problem that I have not caused.
Regards.
Dear, please kindly check your site, if your site still use Essential Grid plugin old version (latest version include in theme package is 2.3.5 ). Please go to menu ‘Appearance -> Install plugins’ to update plugin.
If your site use plugin latest version but it not working on your site, we’re need check details problems on of plugin on your site, please kindly give for me more details.
Best regards.
Thank you for your message. The option to update the plugin through Menu -> Appearance had already tried because I had read it in your forums and comments, but in that section I have no pending update.
My Wordpress is version 5.3
Template Luxury version 1.2.28
Essential Grid version 2.3.5 but the October version that can be downloaded from its official website is 2.3.0, something that confuses me.
Cheers
Dear, the Essential Grid latest version from Codecanyon is 2.3.5, please check again.
Best regards.
My versión is 2.3.5.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details problem on your site to help you.
Best regards.