Hello again,

Thank you for getting back. The actual translations are done by .mo file. Are you using loco translate to translate the theme ? Please clarify.

Thanks, Ibrahim

Hi, this is a Greece language only website, so I am using PO Edit to create a file from yith-woocommerce-wishlist.pot file. Please advise what the file name should look like for Greek language, e.g. yith-woocommerce-wishlist-el.po. I have tried different options but none of them is working. Please advise?

Hello again,

If you are using PoEdit, then you should upload the .mo file as well. This is because .mo is the actual compiled file used by WordPress.

If you are finding using PoEdit difficult I suggest using loco translate. The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate.

If you continue facing issues please email our support and let me know your ticket number here. I will take a look into the issue.

Thanks, Ibrahim

sei in grado di aggiungere al carrello perchè ho cancellato la traduzione. Se traduco quella parte in italiano il pulsante non funziona più

ciao ho risolto questo problema ma adesso mi esce un avviso sulla topbar Warning: First parameter must either be an object or the name of an existing class in /home/mhd-01/www.freddocaldogas.it/htdocs/wp-content/themes/electro/inc/woocommerce/integrations.php on line 19

Hello there,

Thank you for getting back. Can you please clarify how you resolved the first issue ?

Regarding your next question, can you please let me know what version of the theme you are using ?

I’d like you to share with me your WP admin details through our support and let me know the ticket number. I’ll take a look into it.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please update the theme to make sure there are no compatibility issues. Our latest version of Electro is compatible with the latest version of WooCommerce.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also we strongly advise that you backup your website and database before updating. This allows you to rollback the update if anything goes wrong after update.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. A theme plays a small role in site speed. Our theme has been tested for speed and when used with good hardware and cache techniques, it can achieve great speeds.

Your VPS storage is good. Other important factor affecting speed is your traffic and your traffic source. You should consider using cloudflare for CDN. We also recommend WP Rocket which when used with Electro will automatically configure cache, compression and combine functionalities to deliver on speed.

Here is more information on scaling : https://docs.woocommerce.com/document/woocommerce-scaling-faqs/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

To my private mail would you be able to send some website from customers where there are many products? It´s possible? Thank you.

Hello again,

Unfortunately it is not possible to share customer details owing to our privacy policy. I am sincerely sorry. If you’d like to trial our theme, you can email our support and we’ll setup a trial website.

Kindest Regards, Ibrahim

Talking about your answer #3 , can I get it from you that custom code ? I would like to have it in way, in mobile mode… Because that page with that setup already existed: https://demo2.chethemes.com/electro/ can you get me that ? https://prnt.sc/q8e2wm

Please i am crazy with that mobile mode i love it

Hello again,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let me know the ticket number here, I will provide you with one.

Thanks, Ibrahim

Hello Rob,

Thank you for purchasing our theme and for reaching us. My sincere apologies, I noticed that your ticket was marked as resolved by mistake and hence we couldn’t give a response earlier. I am sincerely sorry for this mistake.

I’ve re-opened the ticket and have assigned it to my colleague, Abbas. He will respond to you now.

Going forward, I’d suggest new tickets for new questions ( which means sending new email instead of responding to existing support emails ), would speed up the process and avoids delay. Once again I am sincerely sorry for this miscommunication.

Kindest Regards, Ibrahim

Hello there,

Thank you for reaching us. You can use any of your favourite social login plugins. Most of them are independent of themes or require simple CSS compatibility. We do not have any specific recommendation but if the plugin that you chose has compatibility issues you can reach out to us and we’ll help resolve.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The screenshot you’ve shared is actually the extended layout design. https://demo2.madrasthemes.com/electro/product/ultra-wireless-s50-headphones-s50-with-bluetooth/

Each tab in extended layout is opened up and behaves like separate sections instead of tabs.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello Jens,

Thank you for getting back. Please make sure you’ve assigned a menu to Off-Canvas Menu in Appearance > Menus > Manage Location for the menu to work in mobile.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you again! Worked like a charm, is there a section in tehem settings to set the text in off-canvas to white? Or do you have a CSS for that (would alos be great if we gould choose the color of the off-canvas)

Kind regards Jens

Hello Jens,

Please add this custom PHP code to your child theme’s functions.php to change the dark off-canvas menu to light : https://gist.github.com/ibndawood/30d7b65e603a2f7b542c81bd056d3f4a

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi!

Two days ago I sent a message requesting support from the link he gave me, and I still have no solution!

Can you please let me know your ticket number ?

Your ticket number is 45592. We’ve responded 2 days back. Please take a look and let me know if you have any questions.

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. You can enable wide mode in Electro > General option.

2. You can enable live search from Electro > Header > Enable Live Search.

3. For SEO you can use third-party plugins like Yoast SEO.You can create your own menus in Appearance > Menus and assign them to Handheld Header Menu location.

4. You can choose the layout in the edit product screen in “General” tab. You can also set globally in Electro > Shop > Single Product Layout.

5. You can enable it from Electro > Shop > “Sticky Add to Cart in Mobile ?”

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

You can find all this information in our documentation here : https://docs.madrasthemes.com/electro/

Hello there,

Thank you for purchasing our theme and for reaching us. You can unassign the tags assigned to products in “Edit Product” screen in your admin panel and they will not appear at all.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

I sent email yesterday

Hello again,

Thank you for getting back. We’ve responded to your ticket and have requested for WP admin details. Please provide them so that we can take a look into the issue.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php and change line 10, https://gist.github.com/ibndawood/3114a9b937ecc3c9a527964dac4af615#file-functions-php-L10 from 25 to 16.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The links you’ve shared does not open. Please check.

Thanks, Ibrahim

How to collap and open (All Product vertical menu)..?? like- http://citygoldtea.com/home2020/

it dont work in home page – http://citygoldtea.com/

please solve this as soon as possible.

Hello there,

Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

The link you’ve shared does not open, please check. In general, the vertical menu is open if you set the “Page Template” to “Homepage v1”.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to have light off-canvas navigation : https://gist.github.com/ibndawood/30d7b65e603a2f7b542c81bd056d3f4a

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Appreciate your communication in my language.

To clarify again, our support included with purchase for 6 months only. The extension is a paid extension and can be purchased if required.

Here is our support policy : https://themeforest.net/page/item_support_policy – it does not included customisation work and installation. However we provide one time installation for all our customers free of cost.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

உங்க பெயர் Madras சொல்லியது நம்ம ஆளுதான் என்று.

About the Themeforest policy Not providing custom work But if i need will you do for me I can Pay for that

I’m check both theme your theme and their theme Both are got same features but some different

I don’t know something is forced me to buy your theme. Also your my native so it’s Easy to understand the explanation since 2 days i’m looking in to finding a Best theme your theme and their theme totally pull my interest

But surely I need your help to install the theme because my site already running and i don’t want to stop the work on my site. If i Do may be it will take time to finish

உங்கள் சிறந்த பதிலுக்காக நான் காத்திருக்கிறேன். நன்றி

ஓ நீங்களும் தமிழா …! ரொம்ப நல்லது. மகிழ்ச்சி !

I understand that you are willing to pay for custom work. I appreciate it. However we are a small team handling support and we are dedicated to our theme support and hence we are unable to make time for custom work.

If the custom work is a simple one and does not consume much time, we’d generally do it but we do not guarantee. I hope you can understand our circumstances.

Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, இபுராகிம்

Hello there,

Thank you for your interest in our theme. Your requirement can be achieved through custom CSS only. Customisations are outside of our support scope.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. I am sorry the plugin you’ve stated is not included with our theme.

Kindest Regards, Ibrahim

Is the plugin ،WooCommerce Product Featured Video ، Do you agree? theme

The plugin that you’ve stated is compatible with our theme but is not included with our theme.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim