1276 comments found.
kindly reply me I have emailed you guys yesterday from puredesigners@gmail.com I get reply after 3 to 4 days why is that ?
if you go and look into my website www.puredesigners.com after importing demo the portfolio session is messed its showing pictures and some without pictures how to edit that cuz I am unable to find it when I try to edit the template I can only choose format of portfolio designs I can’t edit the picture text directly please take a look an email already send to you thanks
Hi there,
Thanks for your message!
Unfortunately, we don’t provide support through email. Could you please submit a ticket here?
https://liquidthemes.freshdesk.com/support/tickets/newWe’d be happy to help you.
Cheers, TeamLiquid
I did emailed you 3 days before on an old ticket anyway I have submitted ticket again please guide me thanks..
Hi there,
I see it is already replied. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
yes I have emailed you guys with the screen shot.. First I would like to thank you for baring me 2nd I get reply after days anyway I have send screen shots only I can see the website and pictures at www.puredesigners.com no one else can is there any cashe thing on template or why pictures aren’t uploading I have emailed the same on ticket but didn’t got reply its been 4 days
Hi there,
Thanks for your message!
I see our team informed you about this server issue. We’d highly recommend getting in touch with your hosting provider as soon as possible.
Cheers, TeamLiquid
its done one last question how to remove join to download button that is on right and its redirecting to your website thanks
and your service is great 
Hi there,
Great to hear that! You can simply go to Headers > Your Header and remove the button here: https://tppr.me/lAZSr
Cheers, TeamLiquid
Hi Support,
how do i put 2 buttons in a row on mobile view? But currently my button is not at the same row as below screenshot:
https://prnt.sc/q4zsalThank you.
Hi there,
this issue has been fixed.
Thanks
Hi there,
Glad it is resolved! Please let us know if you need anything else.
Cheers, TeamLiquidd
Hey! What is the exact size of cover’s image (full height) – so it will be placed exactly the way it is (if I choose “theme default” in the section’s settings)
Hi there,
Thanks for your message!
Could you please share a link or screenshot to the related section to have a better understanding?
Cheers, TeamLiquid
For example, this section: https://imgur.com/a/k6AzCzk What should be the exact size of the man’s image in order to make it fits the column, in case it defined as “theme default” in the section’s settings).
Hi there,
Thanks for the clarification!
It changes depending on the screen resolution (viewport height) but the related image size is 2880×1700 px.
Hope this helps!
Cheers, TeamLiquid
No I mean: let’s say I have this picture: https://imgur.com/a/6yjvDeQ . What size it should be to perfectly match the screen (if I choose “theme defaults” and not “cover”)
Hi, any update?
Hi there,
Sorry about the delay! It seems like we missed your reply. Theme defaults do not make any changes on the image size. So, it depends on the image and display resolution. However, there is no standard here because of different device/resolutions. We’d recommend using “Cover” option if you’d like to make it full for all screens.
Hope this makes it more clear and feel free to reach our support team for further assistance
Cheers, TeamLiquid
Hey, no problem! The problem is that if I use “cover” option it changes the image according to the screen size, and it looks really bad. see for example: https://imgur.com/a/6zTmkR8
Hi there,
As you mentioned, “Cover” option changes the background size depending on the screen size so it doesn’t leave any blank space. I am afraid it is not possible to make an image to fit every screen without resizing it. However, you can try using “Contain” option if you’d like to avoid the image resizing.
Hope it works for you.
Cheers, TeamLiquid
Hey, is it possible to make the shape divider that looks like this: https://imgur.com/a/7Ge40ea
I tried playing with the shape divider’s options, but it works only from right to left, and not the opposite.
Thanks!
Hi there,
Thanks for your comment!
Could you please reach our support team to see if this is possible with custom CSS?
https://liquidthemes.freshdesk.com/support/tickets/newLooking forward to hearing from you
Cheers, TeamLiquid
Done, thanks!
It’s our pleasure!
Hi all,
I would like to use a different image background for a row on mobile view.
How can I achieve this? I saw that it’s possible but I’m not able to do it. Can you help please?
Hi there,
Thanks for your message!
We’d be happy to assist you if you can reach our support team
https://liquidthemes.freshdesk.com/support/tickets/new
Cheers, TeamLiquid
Hey guys, unfortunately you didn’t answer on my mail.
I have 3 issues with the theme after going live with my client’s page: https://andreas-kuffner.de/
1.
It’s not possible to change the permalinks of new sites. When I change the setting on wp-admin/options-permalink.php to something else than simple, the whole site crashes (HTTP Error 403 Forbidden) Custom links are of course very important – when you think of SEO for example…
2.
The text rotator function has a bug. After a few minutes staying on the website the rotation stops and all words are shown at the same time. You can see a screenshot here (www.saschazemke.de/Screenshot2.jpg) and of course you see the bug live on the page.
3.
I used one of your templates in which a big image is positioned on the right. Unfortunately you can scroll to the right on desktop. This shouldn’t happen and looks like a bug. Here is the live page: https://andreas-kuffner.de/?page_id=8154 And here you find a screenshot aswell: www.saschazemke.de/Screenshot3.jpg
Looking forward to your help on these issues!
Thanks and best, Sascha
Hi Sascha,
Hope you had a nice weekend!
I believe this is already replied on the support portal. Please let us know if there is anything else we can help you with
Cheers, TeamLiquid
Hi, can I know why I already updated the theme to v2.0, the Ave Collection are still remain 265 templates? when will you guys add more template to Ave Collection? because some of your demo template still can’t find in the Ave Collection.
Hi there,
Thanks for your feedback!
We’re preparing for an update, stay tuned!
Cheers, TeamLiquid
Hi, when I click on the Ave Collection, on the “icons” tab, all the icons template preview image are now become blank, can you check it?
Hi there,
Thanks for reporting this issue!
It will be fixed with the next update. If you want, we can fix yours before the update. Feel free to reach our support team for further help
Cheers, TeamLiquid
Hi, I have a problem on my theme. Mobile menu not working, click on the hamburger does nothing. The console shows no javascript errors. I have latest version. What to do?
Hi there,
Thanks for your message!
Could you please make sure the primary menu is placed inside the navigation container?
If you need further assistance, you can also reach our support team here. https://liquidthemes.freshdesk.com/support/tickets/new
Cheers, TeamLiquid
Yes, it is. Desktop view has no issues.
Hi there,
Could you please submit a ticket? https://liquidthemes.freshdesk.com/support/tickets/newWe’d be happy to help you.
Cheers, TeamLiquid
Hi!! If i make a page in html using the “ave html” inside the “ave wordpress” (example: i select some html blocks and make my template for my homepage in wodpress manualy), it will works, it will display the blocks correctly? the wp version and html version have the same css?
Hi there,
Thanks for your message!
Could you please reach our support team here? https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you!
Cheers, TeamLiquid
Hi there,
May i know how do i move the theme from one domain to another?
Should i deactivate the theme and activate from the new domain?
Thank you.
Hi Support, May i know how to put the logo into center for desktop view?
Thanks
Hi there,
Thanks for your message!
We’d be happy to help you if you can reach our support team. https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you!
Cheers, TeamLiquid
I have posted a ticket 16 hours before got no reply till now. Kindly look into this. I have written the code too. can you check and let me know why its not working.
Hi there,
Thanks for your message.
It seems like you haven’t received the reply. We reached you via email. Could you please confirm?
Cheers, TeamLiquid
Hi .. i am checking my emails along with support ticket. I havent received any reply yet and this is really frustrating now. i wonder how people have given 5 star rating for support.
Team doestnt deserve 1 star.
Hi there,
There must be an issue with your email settings. https://tppr.me/jkaor
Would you please reach us using our contact form? https://themeforest.net/user/liquidthemes
Looking forward to hearing from you.
Cheers, TeamLiquid
Hello! I like this template but i need to know a thing before i buy it. Is possible add a link in a theme that redirect to other theme in the same template?
Maybe it’s possible doing two installations and call one from the other but. Can i pay by every installation? please let me know to buy it soon, thank you
Hi there,
Thanks for your interest!
I am afraid I couldn’t understand the question. Could you please elaborate on?
Cheers, TeamLiquid
In the “Multi-Concept” theme (http://multiconcept.liquid-themes.com/) i want to put a link called “About us” that redirect to the “Opus 3” theme (http://opus-three.liquid-themes.com/) .
Other ask: The “Multi-Concept” theme have a design for a blog? i can’t see the links “About”, “Portfolio”, “Blog”, “Concept” in that theme http://multiconcept.liquid-themes.com/#. do works these links in that theme?
Hi there,
Thanks for the clarification!
Ave allows you to import multiple demos and combine pages. You can use Opus 3 as the about page in any demo.
You can also create inner pages (about, portfolio, blog etc.) for the Multi Concept demo. We haven’t added those pages since it is a one page demo but you can easily make it multi-page.
Please let us know if you need further information.
Cheers, TeamLiquid
Hi there. Your theme looks incredible. Do you have any options for a “sticky add to cart bar” on e-commerce or for AMP?
Hi there,
Glad you like Ave and thanks for your feedback!
Currently, we don’t have this function but hopefully, it will be available in the future!
Thanks for your input!
Cheers, TeamLiquid
How to close the menu after a menu item link is clicked on mobile menu?
Hi there,
Thanks for your message!
Could you please reach our support team? We’d be happy to help you.
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
How can I add yearly/monthly toggle in pricing table? And why aren’t there more pricing options with better designs?
Hi there,
Thanks for your message!
You can use tabs to do this. Would you please reach our support team? We’d be happy to assist you.
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
I did reach out, still waiting for your reply!
Hi there,
Hope you had a nice weekend!
I believe this is already replied on the support portal. Please let us know if there is anything else we can help you with
Cheers, TeamLiquid
Yes, replied, not helped. I guess I’ll just ask for the refund. Thanks for nothing.
Hi there,
We already made the customization you asked.
Cheers, TeamLiquid
Sent Ticket – #4206 Responsive – 5 days ago! still waiting
Hi there,
I believe one of your tickets were waiting for your login credentials. I see it has already been replied.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
hello.
how we can set other menu for mobile device?
Thanks.
Hi there,
Thanks for your message!
I believe this is already replied on the support portal. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi there, since the update to Ave 2.0 some images are compressed upon upload in the media. As soon as they are uploaded, “-scaled.jpg” is appended to the file name. What happened and how can I disable it? Thanks
Hi there,
Thanks for your message!
This might be related to a 3rd party optimization plugin or server settings. We’d be happy to check it closer if you can submit a ticket here: https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you.
Cheers, TeamLiquid
As soon as you download this theme, a big warning pops up saying this theme isn’t updated to match the most up to date wordpress. Also I had a few issues with certain elements not importing correctly from the demo site, as well as some of the functions not working as they were supposed to making my site unusable. I’ve submitted 2 tickets three days ago, and no one has helped me with the issue, so overall the support is really lacking sadly..
Hi there,
Sorry about the weekend delay.
I believe this 3rd party issue is already resolved. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
This is hasn’t been resolved. It was only partially resolved where I can see the elements, but you left it in a state where it look unfinished, yet the site was public. In the process of making it so you could see the updates, you deleted multiple pages within my website so I had to basically recreate my entire website, except editing function is very frustrating and doesn’t work properly. I requested my money back.. we’ll see if they get back to me
Hi there,
We never remove our customer’s content. We’ll be in touch with you.
Cheers, TeamLiquid
Is it possible to use different header than main site header for category/author/archive pages? I’ve read one of the comments that is about that, but the described method is not working for me. How can I get/generate custom header id for one of the headers, created by me?
Hi there,
You can use the default header for these archive pages. And for the other pages, you can use individual page options. We’d be happy to assist you if you can submit a ticket here: https://liquidthemes.freshdesk.com/support/tickets/new
Cheers, TeamLiquid
