4647 comments found.
Hi, I am interested to buy the theme. But want to know if there is a way within the theme that i can change the add to cart button in the product page to “Pre-order”. As for the product promo count down timer, does it allow me to set it to a specific product or is it a global timer? Thank you for your time.
Hi hinsonnn,
Thank you so much for your attention to our theme.
- Pre-order function is possible with our theme, but we have another method to do it best for our Ella theme rather than instruction of Shopify, so if you want to have this function, our technical team will help you. And we will add it in next update version of ella.
- Countdown timer on Cospora theme and Shopbe is for both different product and it is also for all products depending on your setting.
This function on Ella and other child themes is only for different product, we will update in next update.
Thank you so much
Thanks much,
This is the first time i am buying a theme from themeforest for shopify. I am not clear on whether if what the features i am seeing on child theme/certain features i see on your pages demo can be mixed and matched to create a new shop for my brand. Could you please let me know if I can pull certain features i see on your theme to build the shop i want or do i have to pick one of the themes you have pre-designed and limited to the features i am seeing on the selected theme?
Hi hinsonnn,
welcome you to themeforest.
Ella is a multiple layouts theme, where you can mix and match blocks of 16 homepage layouts you want to create your own layout.
Ella has 11 child themes. These child themes are separate themes and will not regard to Ella so you cannot use blocks or functions of child themes for Ella.
Ella has almost functions, blocks of child themes with its design.
About child themes, We add real child themes which are for different businesses without just skins, this will help Template has it own style, own design without similar look with other and help your store stands out of crowd.
So you can decide to use Ella or any child themes you like. If you need to combine blocks, we also can provide you customization service if you want.
Thank you so much, HaloThemes
Hi How can I increase logo size? I also follow your manual but it’s not increased…
Hi sejinpk,
Our technical team sent you an email for the reply of this request
Thank you so much
Hi I havr written you 3 emails, 3 days ago. still no answer could you please check ?
Hi ichigo186,
Please understand for our support time frame. Customer Service Dept., doesn’t work on 2 days off of weekend as we mentioned in user guide or profile. We are in different time zone and need to support customers in queue. Your emails are about customization and we have to research for the functions to be able to answer you.
Thank you for your understanding, HaloThemes
hi how can i get CARROS child in RTL?
Hi dudutzror,
We replied to you one email about this question on October, can you get back to us?
Thank you so much
cant find the mail…can you please resend it to me?
Hi dudutzror,
Yes, we will resend it to you shortly. Please help us check in next 5 minutes. Thank you
Hi,
Email sent to this email address: partiya**@gmail.com. Please help us check it
Hi there – I’m seeing “Variant Images Grouped” as an option in the Live Demo but I do not see the template in the customization, There are only 5 options in the product templates to choose from, but 11 options in your demo. The variation groupings is a brilliant design and perfect for our products.
Hi mogrifystudio,
Sorry, Variant Images Grouped is a function of theme not a product template layout. And you can choose this function by follow this instruction: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/color_variant
Scroll down to 4 – Variant Images Grouped and follow it: https://prnt.sc/qbsge0
For further support requests, please help us to extend your support time and contact us directly at support@halothemes.com
Thank you so much, HaloThemes
Hi, I have emailed several times about a problem with Bagratica child theme purchased last week but no response yet. When customer adds a product to their cart, it adds it, but when you go to checkout it says cart is empty so they cannot buy it. Can someone get back to me urgently as we are losing sales.
Hi Niks989,
Our technical team will check and get back to you asap. Please make sure you setup and choose currency option in Money Options correctly.
Thank you so much
Hi I sent an email to your support 5 days ago, have since followed up two days ago but and yet to get a reply. I have the Lux demo theme installed. The variants/options are displaying as a list, rather than a drop down menu, how can I get the options for each applicable product to display as a drop down. Also, the main navigation menu is displaying on two lines, this is on a 12.5” Surface Pro device in PC Mode. How can I prevent that from happening other than removing some of the menu items. I sent you the password for the site as well as a screenshot, how can I get someone to reply to me? Thank you
Hi kiminglis,
We are sorry for your waiting and hope to receive your understanding for 2 days off for weekend. We sent a note for technical team and they will check and get back to you ASAP.
For the request you have, you can choose the option of dropdown you want in theme settings. Our technical team will guide you
Thank you
Hello, how if i want to update themes without lossing my previous settings?
Hi Softlensqueen,
Our technical team checked and replied back to you, please keep contacting us via email thread you sent. Thank you so much
Hello, I have a couple of remarks. 1) Why the payment methods icons are not provided by default instead of having to look for each one of them then manually upload it? 2) Even when I look for the icon, I download it, then I upload it, it becomes of low quality, even if I had uploaded it in high resolution
Hi Zarhouni,
Our technical team checked and replied back to you, please keep contacting us via email thread you sent. Thank you so much
I am using the Luxwatches theme for our Shopify store.
I have one product with 4 colors: red, green, blue, and black (respectively in the dropdown menu). Each is the same price, weight, 25 qty.
When I add RED to the cart, it appears. However, when I add any other color(s), they do not get added to the cart. Instead, the quantity of RED increases.
Additionally, the BUY IT NOW button does not work for this particular product. Please see screen gab attached.
I have e-mailed support@ but have not heard back. Please advise. Thanks
Hi Grewall,
Our technical team replied to you, please help us keep contacting via your email thread. About the issues, it will be updated very soon in next version :))
HaloThemes
Hi zenynunez,
Our technical team replied back to you
Thank you so much
Hi, I sent you an e-mail. Could you please check and proceed? email: info@ricotta-acc.com.au Thanks.
Yes, our technical team will check and get back to you ASAP
Thank you so much
why did I get no response?
Hi, Could you please let us know your email address or forward this comment to support@halothemes.com so we can check if we received your email? Thank you so much
Hello. How can I align the images and the text on my front page for a collection display? My product images are of different sizes, and currently they are not aligned when I display it on homepage
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Hi I contacted you via email for a few questions, please let me know if you have received – email is pritesh210@hotmail.com – thanks
Hi rumin8,
Thank you so much for your waiting. Our technical team will get back to you ASAP on Monday, we are sorry for late response in weekend time. Thank you so much
Hello! I asked for some help with my theme. Sent an email from gearonecarsltd@gmail.com Please, if you could kindly help.
Hi gearonecars,
Thank you so much for your waiting. Our technical team will get back to you ASAP on Monday. Thank you so much
Hi im trying to remove the collections list page…so when client goes to COLLECTIONS page there are the collections and it sends the client directly to the product when they click it…instead of sending to collections list page..
}#{ else }{{ collection.products[0].url }}{ endif %}" class="collection-grid-item__link">I used this before on another template but here it doesnt work? thank you
Hi cographic4,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Hello, It looks like there a bad bug and ella theme. Actually on the sidebar of a collection, all the “content” section (color, etc..) disappear.. When I on work it, it appears and when I click on “save it simply disappear from the page.. Did you already fix this bug ? Because it is not possible to filter by “color” or other parameters without this.
Thank you, M.Ben-azouz
Hi,
We don’t think it is theme bug and before you say it is a bad bug, you need to make sure it is correct because your comment will make confusion for our other customers.
To have filter works, you will need to setup by following our instruction, our team sent you email so please reply back to us so we can help you check deeply and let you know the reason of it
Best Regards, HaloThemes
Hello, I am using theme bicycle and would like to make the widget (new products) grid like the page collection.
Hi Zentm,
We received your email and our technical team will respond to you via the email you sent. Thank you so much
Ok, I already answered the email, I’m waiting, thanks
Thank you
Mega menu is not working and getting no response via email from the author. Not sure this was a good purchase.
Hi rlathrop86,
You just sent us email 9 hours ago and it is at night on our time zone. Our technical team will check and get back to you ASAP. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. Thank you so much
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
