213 comments found.
Hello! Does your template offer WPBakery WYSYWIG builder?
Hello, Dear Customer! Thanks for your question. Our theme supports WPBakery page builder, but please do not use it with the pages, which were created in Unyson page builder. Mixing several page builders on the same page may lead to unexpected issues. The best way to use WPBakery page builder with our theme – is to use it for new pages. Best Regards!
Hello Support,
I have installed the them, but not all the pages match the look and feel of the demo. It looks like the code has been broken. But why would the other pages look fine? Here are the list of pages that don’t match: • Home page • Contact us • Appointment • Testimonials • About
Can you assist me?
Thanks,
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We need exact information about these both points, only in this case we will be able to help you.
Best Regards!
I am working on a site that has this theme and several of the images on the home page in the highlight section do not show up on this initial load of the site (problem only exists on mobile). I have to refresh the page in order for those images to display which isn’t ideal. Can someone help me troubleshoot the issue with the mobile version?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
1
Hi, I just purchased this theme. How do I install the demo content?
Hello, Dear Customer! Please watch this video-tutorial about how to install this theme with demo: https://youtu.be/7V9z6vgOKQM If you have additional questions – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Is there any video or tutorial that can help me how to install my theme, because I don’t find the theme plugin to enable
Hello, Dear Customer! Please read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/lifeguide/documentation_theme/index.html Pay your attention on the following topics: How to install theme and demo-content, Frontpage customization, How to use Unyson Page Builder, Customizer options etc. You may also run video tutorials directly on your PC, they are located in upload folder of the manual. Best Regards!
Thanks for the quick response, but this tutorial doesn’t explain how to customize thema just the basics of how to install, thema and wordpress. I need to know for example how to enter thema activation code, change menu layout, menu colors, etc.
Hello, Dear Customer. Please read these articles: Frontpage customization, How to use Unyson Page Builder, Customizer options etc Also our support covers installation process, explanations about how to use themes’ features, and assistance in fixing issues which can occur with the default theme’s features. But we don’t provide further customization of a theme and customization of 3rd party plugins, otherwise we cannot guarantee a proper functionality of the theme. If you want to add any additional features to a theme and/or modify its appearance in a complex way, please hire a 3-d party developer with a deep knowledge of HTML/CSS, PHP and JavaScript. Best Regards!
Sorry I didn’t think it was clear. I don’t want to change any plugins. The menu for example would like to know what options and position, centered, logo right, etc.
Hello, Dear Customer. You may change logo in WP Dashboard => Appearance => Customize => Site Identity: http://prntscr.com/qahey5 You may change menu colors in WP Dashboard => Appearance => Header => http://prntscr.com/qahfhx Best Regards!
That’s not what I asked, I don’t think I can be clear. I will send an illustrative image for you to understand better. And the theme is presenting a critical error
The request to the REST API failed due to the following error. Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received https://kacaudiaz.com.br/color%20change%20menu.pngHello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
1- The text of slides 1 and 3 are appearing at the bottom rather than the center.
2 – I need to change the color of the menu text and not the submenu as you informed
3 – Less php plugin is conflicting theme and had to uninstall in order to access wp-admin
4 – Every time I try to update the texts Wordpress crashes and does not save the changes.
5 – The Theme is too slow.
6 – You have 2 critical API issues
7 – Could not confirm if wp_version_check () filter is available.
I am including illustrative images of each item, plus the login and password to access the theme that was requested.
We have moved your request to our support forum. This dashboard in only for pre-sale questions. Thank you.
Sorry but I’m looking for the fastest way to get a solution. The theme is presenting several problems and with the holidays approaching, I have urgency in a return as soon as possible.
We have replied you in ticket. Best Regards!
Ainda estou com problemas no thema. Já abri o ticket no site de vocês, mas lá costuma demorar 24h para um retorno e aqui costuma ser mais rápido, e tenho urgencia de resolver essas pendencias porque já foram muitas já faz uma semana que estou tentando resolver isso. Novo problema, quando crio o formulário de contato o campo para digitar os dados não aparece, conforme você pode verificar na imagem ou no site kacaudiaz.com.br
Hello, Dear Customer. Thanks for your ticket. We are processing your request. Best Regards!
Good morning, I need a return on the request I made in support of you two days ago.
Hello, Dear Customer. We have replied you in the ticket. Currently we are working on your request. Best Regards!
Is there any video or tutorial that can help me how to install my theme, because I don’t find the theme plugin to enable
Hello, Dear Customer! Please read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/lifeguide/documentation_theme/index.html Pay your attention on the following topics: How to install theme and demo-content, Frontpage customization, How to use Unyson Page Builder, Customizer options etc. You may also run video tutorials directly on your PC, they are located in upload folder of the manual. Best Regards!
Need help loading demo content – doesn’t fully load with sliders. Is there anyway you can contact me at info@timeintopixels.com so I can get you logged into our system? Need help ASAP trying to load it. Website is www.loucarbonespeaking.com
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Just purchased – unable to complete required plugin installation – SNAZZY MAPS – plugin does not exist : trying to install .. ERROR: Something went wrong with the plugin API. Please advise
Hello, Dear Customer!
In this case please download this plugin here:
https://drive.google.com/open?id=11TdccqaUTKEVRu8YNvNxR4yewkM2kiQc
the install it manually, by uploading via WP Dashboard => Plugins => Add New.
We hope this solution will help you.
Best Regards!
Hello, I’ve installed your theme and the demo content, but out of the box the contact form doesn’t seem to work.
The input boxes aren’t showing.
Here is the url: https://hopecounsellingyork.com/contacts/You can see I tried adding a second contact form under it too to see if those form fields would show, but that’s not working either.
Can you please advise of a fix?
Hello, Dear Customer! In order to fix this issue with contact form, please connect your host via FTP in Binary mode and go to this directory: \wp-content\themes\pet-space\framework-customizations\extensions\forms\extensions\contact-forms\views\
Rename file form.php to form.php.old
Then download new file form.php here: https://drive.google.com/open?id=1_x1zP9AnDyP4z3HaNLQOi7F3SDPc0IKh
Put in the same directory with old form file.
Then open in Unyson Page Builder the options of shortcode:
http://prntscr.com/o6cd5nCheck such fields as “Email To”, “From Name”, From Address> http://prntscr.com/o6cdng http://prntscr.com/o6ceqi
Save all changes, clear cache in a browser and re-test web form once more.
Then check inbox folder of your email (and just in case “SPAM” folder).
Best Regards!
Hello, that fix didn’t work. The contact form is exactly as it was before after replacing the file you mentioned. Please see here: https://hopecounsellingyork.com/contacts/
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Thanks, Ive submitted a ticket.
Thank you dear customer. We are processing your request. Best Regards!
Dear Support,
I have just purchased LifeGuide WP theme. Same has been installed with all the plug in required. However on doing ‘Demo Content Install’... it runs for some time and then I get this error message “Execution stopped (next step did not started)”. Grateful to advise what’s wrong and how to load same. Many thanks.
any update pls?
Hello, Dear Customer!
Usually this issue occurs due to the outdated version of your PHP. Please check your current version of PHP and if it is lower than 5.6.33 – please switch your current PHP version to 5.6.33 It is possible to perform via cPanel or another similar control panel for the hosting. You may also ask your hosting support to upgrade PHP version. We can assist you additionally to resolve this issue, for this please send private ticket at https://mwtemplates.ticksy.com/ with your WP Dashboard, FTP and cPanel login/link/password
Best Regards!
Running PHP version: 7.2.24
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
I am missing the style.css stylesheet
Hello, Dear Customer!
It looks like you are installing the whole theme zip files instead of installable files only. Please unpack the file that you’ve downloaded and there you will find documentation, theme installation files and child theme.
Best Regards!
You may also submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Sincerely, MWTemplates Team.
I installed the Modern Events Calendar plugin to use with this theme (instead of Booked), and it mostly works great – but the LifeGuide theme removes the ability to set a Featured Image on an Event. When I change to another theme, the Featured image works, but when I re-activate LifeGuide the Featured image box on the right handside of a post goes away. Is there a way to fix that?
Hello, Dear Customer! We don’t provide compatibility between our theme and 3-d party plugins, but please submit a private ticket at https://mwtemplates.ticksy.com/ with the details about your issue and we will assist you. Best Regards!
Thanks. Submitted!
Thank you, Dear Customer! 
Hello, I am having issues with the testimonials page. I have been spending hours trying to figure out why it is not uploading. Whenever I hit update, its in the perennial state of loading. Can you give me some advice?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
good day, about the Demo Content Install when I click on it , it’s just a blank page: https://www.screencast.com/t/foquMdBdJf
And I thought I just forget to put the Item purchase code, but I can’t find where to put it and it’s not on the Documentation. what seems to be the problem?
Hello, Dear Customer. Please check your current version of PHP and if it is lower than 5.6.33 – please switch your current PHP version to 5.6.33 It is possible to perform via cPanel or other similar control panel for the hosting. You may also ask your hosting support to upgrade PHP version. Also increase php memory limit value in order to fix this issue. This manual will help you to perform this: http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ Let us know about result. If all these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
thanks for that.. I currently have a 7.3 php version, still a blank page when I go to “Demo Content Install” and as per as my hosting support, they are no longer support PHP 5.x.
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi,
I am trying to replace the 1920×720 image that appears behind each page title. The image I am trying to replace appears to be a darkened picture of a half face of a woman and half a man and the word breadcrumbs is attached to the image. On a mobile device this image appears to bestatic behind the scrolling text.
I thought it would be replaced by replacing the ” featured image” in the right sidebar .. but this did not work..
Please advise on how I could replace this image as it does not appear in the media library..
Thanks for your help , Tim
Hello, Dear Tim. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello, I bought this theme two months ago and I have been somewhat frustrated. The biggest one has been trying to put my picture full screen in the homepage. I changed the dimensions of the picture, and it has yet to show up like the demo screen. Additionally, I am wondering if there is a feature in which someone can click on the slides and go to a certain section of the page, such as a “read more” feature.
Hello, Dear Customer!
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
Link/login/password for your WP Dashboard.
We need exact information about these both points and we will assist you.
Best Regards!
Pre-purchase questions:
1. You specifically mention being able to add Instagram feed… I’m assuming I can also add Twitter feed? 2. Can social media buttons be placed in header? I see them in footer. 3. You have a calendar widget or feature – what about an upcoming events feature, like a calendar that lists events, not a calendar to schedule appointments.
THANKS.
Hello, Dear Friend! Thanks for your nice questions. 1. It’s possible easy to add Instagram feed with the help of this plugin: https://wordpress.org/plugins/wp-my-instagram/ 2. Yes, it’s possible to add social media buttons in header: http://prntscr.com/pdup8q 3. For upcoming events you may use such plugin as: https://wordpress.org/plugins/upcoming-events-lists/ Best Regards!
Hi, i want add mailchip list whan one people subscribe form in home page
Can you help me?
D
Hello, Dear Customer. The MailChimp subscription form is available in the footer widget of theme: http://prntscr.com/p3t3oe You may insert it via shortcode [mc4wp_form id="2588"] everywhere. Best Regards!
Hi, how do I recreate the home page layout to another sub page? i.e. I want to have the same format like this http://webdesign-finder.com/lifeguide/ (slider on top) in another page. I tried to duplicate the homepage, but the slider got pushed down.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We need exact information about these both points, only in this case we will be able to help you.
Best Regards!
