310 comments found.
import demo data link not appear please advise?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Why should I have to fill a form to see a demo? Every other theme gives full live demos with the ‘Live Preview’ Button. Are you all legitimate company?
Hi.,
Thank you for contacting us.
Theme live Preview: https://multihost.wpengine.com/
Theme Support Fourm : http://support.wedesignthemes.com/forums/
Theme support mail : support@wedesignthemes.com
we understand your query here, can you please provide us some more info on this so we can respond accordingly
In other themes I have looked at, they provide ALL the demos available for viewing (so if you have 4 alternative demos, then show 4 different demos on the site for the demo). If you include BuddyPress or bbPress compatibility then demo those as well. We need to see ALL this before we pay any money which is largely non refundable.
I forgot to add to the above, we NEED to see the compatibility with WHMCS bridge in your demo, or else why would we choose your theme?
Hi.,
Thank you for contacting us.
Currently we don’t have demo for this theme. Our support team currently working on it. You may able to get a demo on this theme with a week or two.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Our theme is WHMCS Compatible, the WHMCS Bridge plugin is a free plugin you can download it from the following link : https://wordpress.org/plugins/whmcs-bridge/
Note: WHMCS Pro is an addon for the WHMCS Bridge Plugin, you must have the WHMCS Bridge plugin installed with the Pro plugin installed to unlock the pro feature enhanced visual integration in wordpress , Choose your WHMCS portal and Pretty permalinks etc. WHMCS Pro plugin is paid version and you need to purchase it. Also make sure you have already installed WHMCS software installed in your site.
We have included a custom WHMCS Template and Custom WHMCS Order Form Template
Thanks for the work to get the preview demos working in a few weeks, hopefully you will show the ability for the preview demos to show their compatibility on your website with WHMCS bridge, BuddyPress and bbPress. Cheers.
Hi Daveywood.,
Here is the link of our theme with WHMCS integration.
https://multihost.wpengine.com/whmcs-bridge/Regards., DesignThemes Support.
Noimport dummy data on dashboard
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Can I use this theme without WHMCS so that domain search and everything including custom hosting packages can be sold thru woocommerce?
Hi.,
Thank you for contacting us.
All the WordPress theme which are hosting related must need the WHMCS sofware and whmcs bridge plugin to get the hosting service business in their site and should have known that.
Regards., DesignThemes Support.
hi can i have deom rtl ?
Hi.,
We don’t have an Live RTL demo., Our fully theme support RTL.
Theme translation help : http://docs.wedesignthemes.com/dt_articles/translation/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
All the sudden any updates I do and publish don’t update the page. Tried clearing the cache and that doesn’t work. Please help.
Whenever you’re ready? I did pay for extended support too.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
As well, Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
I’m looking to change wordpress theme on my blog – https://www.gomummy.in/blog , we are also hosting company in India
Hi.,
Thank you for the interest in our theme.
Yes, You can use our theme for your blog section.
Looking forward your purchase happily 
Regards., DesignThemes Support.
Hi. i notice on my iphone i dont see my upload logo
http://www.iloveapps.com.my/Hi.,
You can follow these steps for logo visible in iphone. Kindly refer this screenshot – https://prnt.sc/r0jvpl
after updating the way you described it aswell as your video, thanks to you my website in the backend isnt functioning well anymore.
your design core plugin, isnt working any more, i only see the bakery composer with your shortcodes.
this isnt there anymore https://prnt.sc/ktekt0
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/this i did exactly. what to do now?
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, My support period has expired. However, After last November update my site https://www.abudist.com appear unstyled on Desktop machines as it appear here: https://nimb.ws/tkEwY0 I tried to cleared cache but is still the same. Could you please help me to check on your end if the site look the same? Aso providing the solution? Thanks
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello, can i set a left or rigth sidebar in shop?
Another question, Its fully translatable to spanish? Regards
Hi.,
1) Please refer following links for shop page options – https://www.dropbox.com/s/m7w2fos2azb632c/shop%20page%20opt.png?dl=0 https://www.dropbox.com/s/n4y0suzuhp1061r/shop%20page%20options.png?dl=02) Refer this link for better understanding – http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/
Regards., DesignThemes Support.
I have installed the demo data, but all the content layout and menu seems to be not displaying as the same as your DEMO site?
and i notice all the imported demo pages are all in only shortcodes in WP Bakery?
Hi.,
We have checked your site, all the demo content layout working fine. For the sidebar layout page, you need to check and create or assign the sidebars and for the contact page map, you need to get the google map API key and give the API key in theme options.
https://recordit.co/TDTqJGSkmXIf you mean the demo images, Kindly note that the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/p1m7ywDummy images only present instead of original images. You can replace your images. If you need to use those images which are used in the theme demo, you have to purchase those images. Here are the image purchase links to purchase those images.
https://www.dropbox.com/s/7npar81g6dexkoo/Multi-host-image_purchase_links.txt?dl=0For all the demo pages are all in only shortcodes
Kindly note the Multi-Host theme dummy data created by the shortcode builder/ page builder, You have to customize those content by shortcode builder/page builder only. You can create the new page content with a shortcode builder/page builder / Visual Composer.
So you can use either shortcode builder/ page builder / Visual Composer modules to create the new page contents. You can’t use both shortcode builder/page builder / Visual Composer on one page.
Refer :
Shortcode builder: http://prntscr.com/ktekjn
Page builder: http://prntscr.com/ktekt0
Sample Layouts: http://prntscr.com/ktel0a
WPBakery Page Builder: http://prntscr.com/ktel6s
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Another question how do i remove the top bar : Register and Reset menu item? and also i would like to change Login to a custom link
And for the footer widget, how to do add additional social media icons and edit the links? all i see is [dt_sc_social/],
Hi.,
1) Go to dashboard / Appearance / Customize / Additional CSS and add following css code to hide Top bar
#header-top { display: none; }
2) i) Go to Dashboard / Appearance / Widgets and add shortcode https://prnt.sc/qf4g2t
ii) Go to Dashboard / Appearance / Multihost Options / General / Social and add social icons as you wish https://prnt.sc/qf4gad
iii) Refer this – https://prnt.sc/qf4gky
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hi, another question
https://prnt.sc/qf4gkyhow to do i remove the footer-top-section : dedicated hosting solutions only $149.99/monthget started
Hi.,
Go to Dashboard / Multi-Host / General / Bars / Bottom Bar and refer this screenshot – https://prnt.sc/qfug2m change footer bottom bar content here.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hi one more question, how to i disable the style and color scheme picker at the front end?
Also how do i add the google maps to the contact us page? with my location
ok for google maps i have added the API Key, but the Map doesnt display after i put in my address
For “Our Products” Box Height Issue:
Add the following style in “shortcodes.css” located at “wp-content/plugins/designthemes-core-features/shortcodes/css/shortcodes.css”
.dt-sc-pricing-table.type3 .dt-sc-pr-tb-col h3 { min-height: 215px; }
Note: Please rate our Theme with 5 stars , if you have not done it yet
For Google Map Issue:
Please check this knowledge base link – http://wedesignthemes.com/support/knowledge-base/google-maps-api-error/
The google maps options is not in my Buddha Panel for my template..
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, Can I get these plugins update below?
WPBakery Page Builder Update to 6.0.5
LayerSlider WP You have version 6.8.4 installed. Update to 6.9.2. View version 6.9.2 details. Compatibility with WordPress 5.3: Unknown
Any support answer?????
Hi.,
Thank you for contacting us.
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QGo to Dashboard > Plugins > Deactivate the plugin you want to update and delete the plugin. Then Go to Dashboard > Plugins > Click Add New then browse the downloaded zip file, click to install and wait until installing the plugin.
Click the activate link for an installed version of the updated plugin files.
Watch the following video to update the WPBakery Page Builder plugin.
(As the same way you can update other plugin files)
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider – (As the same way you can update other plugin files)
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video:https://www.youtube.com/watch?v=2vyZrLu7gb8
Note: You can always get the latest version of plug-in files from the link (http://support.wedesignthemes.com/updated-plugins/) as we mentioned in our KB.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
i would like to request a DEMO on “muilti-host” template,
Hi.,
Thank you for the interest in our theme and for contacting us.
Sorry, as of now we do not have the demo request for this theme.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Does WHMCS have to be in the same domain as the theme?
Hi.,
Thank you for your interest on our theme .
No need to keep WHMCS in the same domain.
Regards., DesignThemes Support.
HI
I love your theme and invested alot of time building the website. However your menu is not working well in mobile because it is over sensitive with touch. The user easily gets send to the wrong page upon clicking. This behaviour is very obvious when used with mega menu and expanding sub menu.
Please try it in detail and you will know what I mean. I am in the verge of drop this theme for a better experience mobile menu.
Can you fix your menu quickly?
Please take a look at arkahost theme. The menu is stable on mobile. It will not mistakenly let the user click or touch unexpectedly.
I a not asking you to change the layout. Just take a look and formatting the code alittle. For example, the expand + icon is too small on the right. If the main menu is a page, the user will be send to that page instead of expanding the menu.
After expand the sub menu, when the user scroll the menu down to view more, he will mistakenly send to a page and closes the menu due to touching to scroll.. Maybe you need to add the “intend” to click or scroll feature.
Please help because we are seriously looking at migrating to arkahost is the menu cannot be fixed as Mobile browsing is extremely important.
I don’t mind renewing my support if you can fix this and make your theme more competitive. Thanks!
Hello, I have a presale question. I plan to use some local payments getaways for the customers that pay their subscriptions. This could be done only through Woocommerce Payment getaways So is your theme compatible with Woocommerce and Can I use the payment getaways that is compatible to woocommerce or I have to use explicit the payments methods your theme provides?
Thank you in advance
Hi.,
Thank you for your interest on our theme .
Sorry , we don’t have that feature .
Regards., DesignThemes Support.
I’m trying to install it i can’t, i follow the steps in the documentation and it say the link you followed was expired When i try to contact you i can’t, there’s is my email heandyb@gmail.com
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
Dear i purchased Multi Host them for my old website zawar-hosting.com and now i am using zawarhost.com kindly please update my license to start using of the theme in my new domain
Hi.,
There is no problem changing domains for your site or migrating to a new host, you can do and do not need an additional license. The only time you need an additional licensing is if you have more than one domain install of the theme -> https://bit.ly/2bdBDwp
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
http://support.wedesignthemes.com/forum/hosting/multihost-responsive-hosting-wordpress-theme/We look forward to helping you!
if i can’t get it fix i would like to suggest to share with me the HTML download link to use HTML one
Hi.,
Thank you for contacting us.
It seems that you have purchased WordPress theme of Multi Host and not the HTML template.
https://themeforest.net/item/multi-hosting-whmcs-hosting-wordpress-theme/11571734If you wish you can purchase the Multi Hosting | WHMCS Hosting HTML template from the following link.
Multi Host – Responsive Hosting Template
https://themeforest.net/item/multi-host-responsive-hosting-template/9575930
