314 comments found.
Hi,
It’s been a while I’ve opened a ticket and no one came back to me.
Ticket link: http://support.wedesignthemes.com/topic/various-problems-after-installing-the-theme/
Can someone have a look at these issues?
Many thanks!
Hello,
As you know, i purchased the theme. My support license has finished. The problem is: I can’t see my old tickets, support inf. tickets. This is terrible. Why? I don’t need to buy a support license to see the old tickets which have opened by me?
I don’t want to use Google Map, ı want to use yandex. Is it possible?
Google Map is not working on my site? It was working. I didn’t get any update. What is the issue? https://bit.ly/2VTF4xi
Hi.,
Thank you for contacting us.
Without support renewal you can not access the support forum page to see the previous posts.
You can use the “yandex” map instead of Google Map. You need to use the <iframe> code to view the map.
https://prnt.sc/pmaqviIf you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello,
ı fixed it myselfy. Yeah, yandex is right.
I purchased a theme license, i had a support license for a few months. But it is my deserve to see old tickets. Because i fixed some problems with this tickets. I don’t need to see new tickets or open new. I must see my old tickets for fixes. This way is not true for customers. Fyi.
Hi.,
Sorry for the inconvenience,
Without support renewal, anyone can not access the support forum page to see the previous posts.
Regards., DesignThemes Support.
Hey. Why are images of such extremely low quality inside the downloaded archive? https://i.imgur.com/G6ooKul.png
Hi.,
Thank you for contacting us.
Kindly note that the images used in the demo are all licensed. So, we can’t provide those images.
https://prnt.sc/pfsluxDummy images only present instead of original images. You can replace your images. If you need to use those images which are used in the theme demo, you have to purchase those images. Here are the image purchase links to purchase those images.
https://www.dropbox.com/s/uzarbmed4vu0slt/Whistle_image_purchase_links.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, I installed and uploaded your theme on WordPress but I can’t modify the demo version on WordPress or Visual Composer to create my site from your demo version. Also, is it possible to use your theme with elementor?
Hi.,
Thank you for contacting us.
Our latest version of the theme is version 3.0 and 2.6 updated on 2019.03.12
version 3.0 (For new users kindly use the newly built visual composer demo contents version whistle.zip
version 2.6 (For old themes, users who wish to continue with the page builder version whistle-old.zip)
If you are using an older version of the theme up to version 2.6 you can edit the demo content with page builder only.
If you are a new users then you can edit the demo content with visual composer modules. the version comes and built with visual composer modules as demo contents.
Sorry, you can’t use elementor page builder with our theme.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, I updated the wordpress and some plugins, but now my Layer slider options are gone on the pages, so i cannot change the layer sliders 
it seems a page opens now in an ugly view, is there a possibility to enable the slide options on a page? When I create a new page, i get the usual view, but after saving and reopening, the ugly view is back, is there a possibility to have some support please? I don’t want to start creating the website from scratch… thank you!
I even bought the layer slider license again, activated it, but it doesnt appear in the pages-edit view, can someone please help me? Thank you
Hi..,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and fix your issues.
Regards., DesignThemes Support.
Hi Do you have elementor or wppagebuilder in the theme?
Hi shaifink.,
We have “Visual Composer” page builder plugin included along with the theme. Hope you ll purchase our theme soon.
Regards., Designthemes Support
Hi,
I did install the theme on Magento 2.3.2 but error display: Fatal error: Declaration of MGS\Mpanel\Helper\Swatches\Data::getProductMediaGallery(Magento\Catalog\Model\Product $product) must be compatible with Magento\Swatches\Helper\Data::getProductMediaGallery(Magento\Catalog\Model\Product $product): array in /home/oasin/public_html/app/code/MGS/Mpanel/Helper/Swatches/Data.php on line 0
Please let me know how to fix it?
Hi.,
Sorry our theme is WordPress theme , you can’t install it under Magento framework .
Kindly refer this link – http://wedesignthemes.com/docs/update/whistle-new/whistle/index.html
Regards., DesignThemes Support.
Hi,We need to change the activities category link name from /dt_activities/ to /course/ and can’t find the function? Couldn you help us?
Hi.,
i) Please get into your theme directory at wp-folder -> wp-content -> plugins -> designthemes-core-features -> custom-post-types -> dt-activity-post-type.php” and find Line.No: 104.
Then replace the code ”’rewrite’ => true” thereby with the following one as shown below, rewrite’ => array( ‘slug’ => ‘your_course_link’ ).
refer : http://prntscr.com/nzwq85
ii) Now go to Dashboard -> Settings -> Permalinks -> Click Save Changes twice. This is to flush the permalinks.
Do the same for lessons in the file wp-folder -> wp-content -> plugins -> designthemes-core-features -> custom-post-types -> dt-activity-post-type.php
many thanks
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
My text is ready to be answered in the banners below the banner, follow the link to see, or hide the writing. https://romacul.com.br/
Hi,
Sorry for the inconvenience, please send some screenshots about your issue, so that we can help you better.
Regards., DesignThemes Support.
Hi romacul.,
We cannot understand what do you need from that banner section or from your screenshot. Can you let us know what change do you need in that section?
Regards., Designthemes Support
If you are not able to change, if you look when you are on the site, as in smaller monitors, the icons below the banner the writing hides.
Hi,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
`@media only screen and (min-width: 1200px) and (max-width: 1380px){` `.dt-sc-image-caption.type6 .dt-sc-image-wrapper .icon-wrapper img{ width:70px;}` `.dt-sc-image-caption.type6 h3 { bottom: -20px;}` `.dt-sc-image-caption.type6:hover h3 { bottom: -40px;}}`
`@media only screen and (min-width: 1381px) and (max-width: 1680px){` .dt-sc-image-caption.type6 .dt-sc-image-wrapper .icon-wrapper img{ width:80px;}` `.dt-sc-image-caption.type6 h3 { bottom: -20px;}` `.dt-sc-image-caption.type6:hover h3 { bottom: -50px;}}`
Ratings:
We look forward to helping you!! Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., Designthemes Support
I can’t change the home slider on my WPML translated sites. The changes wont save at all.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I already did this, I’ve received no response.
I have done this twice now, still have no response from your team.
Hi Rilkc.,
Sorry for the inconvenience, we are checking on your query. Will let you know with the status.
Can i use a page builder on pages that do not include demo content?
Hi.,
Whistle theme having two different version
1) Whistle new version (3.0) demo contents using Visual composer
2) Whistle old version( old page builder demo contents) separately please use those files. If you need to go with the new visual composer version, you need to install it in a fresh site.
Hi, I was purchase this theme and something bothering me, please help me with these issues, many thanks.
1.The site is running so slow, I try a lot of plugin about cache and cdn, they are not working at all.
2.How to make photos fill the area without blank? https://prnt.sc/nk2s7g
3.The “Categories” of “Upcoming Events” is not working when I tried to make it show single category. https://prnt.sc/nk2u6m / https://prnt.sc/nk2ufl
4.I can’t find “Mega Menu” in menu editor, why? https://prnt.sc/nk2vcp
please help me with the issues, thank you.
website: www.asiasports.com.tw
Hi.,
1 ) Kindly refer this link for how to increase the theme speed – http://support.wedesignthemes.com/knowledge-base/how-to-increase-the-theme-speed/ , and also kindly try to use fast velocity plugin – https://wordpress.org/plugins/fast-velocity-minify/
2 ) When we have checked your site , it working fine – http://prntscr.com/nk93cq
3 ) You have to enter the category ID , instead of slug value . So kindly refer this blog category knowledge base link , just follow the same step to find the category ID – http://support.wedesignthemes.com/knowledge-base/how-to-find-category-id/
4 ) Make sure you have enabled the mega menu option – http://prntscr.com/nk94pf
Regards., DesignThemes Support.
Thanks get back soon,
1.It actually speed up more when I install and active fast velocity plugin, but the page is broken, why? https://prnt.sc/nkc18n
2.That is weird, I check the page with safari and google chrome, same result, can you help me with this problem?
3.problem solved, thank you.
4.problem solved, thank you.
Thanks for reply
Hi.,
1) Can you please try wp total cache plugin instead of fast velocity plugin and have a look.
2) We had checked the page with chrome and safari browser and it is working fine. Please have a look at this screenshot http://prntscr.com/nl0os3
Regards., DesignThemes Support.
Hi.
It’s not available to install Wp total cache plugin with GoDaddy Host(for wordpress). Is there another way to speed up?
rgds
Hi.,
Kindly try to use Fast velocity plugin – https://wordpress.org/plugins/fast-velocity-minify/
Regards., DesignThemes Support.
hi, Installed already, but website broken.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Thank you , PM you already, please have a look.
Hi.,
When we have checked your site , it working fine . So kindly send us some screenshot . where you met the issue . ( Site broken issue )
Regards., DesignThemes Support.
Thank you for reply. The site is working fine but really slow, could you please have a look on the backend and please tell me what should I do? Thank you.
Hi.,
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Kindly refer the below link for how to fix Leverage browser caching issue,
Refer : https://technumero.com/how-to-leverage-browser-caching-wordpress/
And kindly refer the below link or how to fix Eliminate render-blocking JavaScript and CSS in above-the-fold content
https://code.tutsplus.com/articles/configuring-w3-total-cache-advanced-minification-settings--wp-31043W3 Total Cache: Minify SettingsW3 Total Cache: Minify Settings
https://www.youtube.com/watch?v=psoQQYGEqi4For the purpose of the demo we have included all the images and all the content, so it will take little bit slow to lad the theme.
After purchase and install the theme you can customize the site and optimize the images then add catchy plugin to increase the theme speed.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I did everything expect W3total which GoDaddy is not allowed.
When I try to fix the website, there are 2 results, page broken or plugin didn’t work.
Could you please help me to fix it and I’m wiling to pay for it.
Thank you.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
send you already, thank you for the help.
Hi.,
The admin details, which you have provided does not work. Please resend us the exact admin details. So, that only we will check your issue.
And also kindly share some screenshot about your issue , so that we will have a clear look from our end.
Regards., DesignThemes Support.
Sorry for incorrect. Just send you another new one, thank you.
Hi.,
OK, Thank you .
Kindly share some screenshot about your issue , So that we will help you better .
Regards., DesignThemes Support.
sorry,there is no any screenshot because I did everything you taught me and the website still go slow.
Hi.,
We have increased the speed slightly – http://prntscr.com/nps4n8 but it still shows this warning – http://prntscr.com/nps4z3 . So contact your hosting team regarding this issue .
Regards., DesignThemes Support.
I’ve contact to the hosting team and they said I have something to do with “scripts”, which means it’s not about the server. What should I do now?
Hi.,
Sorry , can you please more specific about your query . So that we will help you better .
Note : Kindly contact us via our forum http://support.wedesignthemes.com/forum/health-beauty/whistle-sports-wordpress-theme/ , our team always ready to help you .
Regards., DesignThemes Support.
plugin installed and activate. I’ve talk to godaddy support team and ask for the solution, they said it’s not about the server. I have no idea how to speed up the website.
Hi.,
Kindly send us your CPanel / FTP login details through the right bottom form located @http://themeforest.net/user/designthemes . So that we will help you better .
Regards., DesignThemes Support.
please check inbox , thank you
Hi.,
We have increased your page speed – http://prntscr.com/nqtgjm , If you want to increase i t further means , kindly follow the below steps .
1 ) Your slider causing the issue.
Ref : http://recordit.co/qFVtNOhz1v
So , you can assign our default slider and check out the page speed issue .
2 ) Kindly refer this – http://prntscr.com/nqthij . To fix this issue kindly refer this link – https://speedrak.com/blog/add-expires-header-optimize-cache-control/ , https://gtmetrix.com/leverage-browser-caching.html
3 ) Kindly refer this screenshot – http://prntscr.com/nqtid0
Regards., DesignThemes Support.
Hi,
Thank you for reply. Please have a look on this screenshot, that is what I’m talking about, something (maybe about CSS?) is not working cause the page is broken.
https://prnt.sc/nrorzy https://prnt.sc/nrosgyPlease check these two pictures. Thank you.
Hi,
Seems like the problem has been solved but it cause another issue, please have a look on the pic.
https://prnt.sc/ns82dpthanks
Hi.,
The issue has been resolved . Please have a look .
Regards., DesignThemes Support.
Thank you so much.
Could you please help me to change the slider to default? because it’s still go slow and I tried another slider ,it’s not working.
Hi.,
Yes , we are ready to help you .
But can you please be more specific about your query with some screenshot ( what did you mean by default slider ) . So that we will help you better .
Regards., DesignThemes Support.
Accroding the video you provided, the slider is the main reason to slower my website. Is that correct?
Hi.,
Yes , with your slider – http://prntscr.com/nsamdh , after default slider – http://prntscr.com/nsan7l
Regards., DesignThemes Support.
The score after default slider is still very poor and slow, is there any solution ?
Hi.,
Have you seen our screenshot ,
With your slider Scores – https://prnt.sc/nsamdh
With Default Slider – https://prnt.sc/nsan7l , Load time reduced .
Regards., DesignThemes Support.
yes,but I never get that score before.
Hi.,
When we have checked you site , it gives this result . We have already fixed the theme side issues for theme speed issue.
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Please have a look, I don’t think it’s about slider, i’ve been try 2 slider and get test, here is the result:
default slider:https://prnt.sc/nsdxjm
my slider:https://prnt.sc/nsdy0j
I’m trying to say that score is not exactly same as user experience, there is a very serious problem with the theme, please help me to fix it.
Thank you.
Here’s another issue.
When I try to get into the homepage at first time, the gallery area is not visible compeletly till I refresh the page then everything doing good yet.
https://prnt.sc/nse4ztThank you for the support.
Hello ?
Hi phyoto20000.,
We are checking on the gallery issue. Not sure what is causing the issue. Let u know once done. Regarding the slider issue, can you optimize the images in the slider and check the issue.
Regards., Designthemes Support
The images in the slider are very small, I have no idea how it go so slow.
hi, any progress ?
Hello?
Hi.,
We are checking on the issue. Will let you know once we fix it.
Regards., DesignThemes Support.
Hi.,
We have fixed the gallery issue , please have a look ,
Regards., DesignThemes Support.
Thank you. How’s the speeding issue?
Hi.,
Now , your theme speed score is – http://prntscr.com/nvc3ei , 75% out of 100 , and load time is 7.88s . And in the report you can see there were no notification about our theme files , so you have to fix these issue – http://prntscr.com/nvc406 . Kindly contact your hosting team .
Regards., DesignThemes Support.Hi, I must to say it’s not going well with the speed issue but still appreciate your help. Thank you.
Hi.,
Kindly refer this link for how to increase the theme speeds – http://support.wedesignthemes.com/knowledge-base/how-to-increase-the-theme-speed/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hey anyone is there? I was purchased this theme now i am working on it, I want to add some custom js code but its not working any solution of it? I really want to add custom js code
Hi.,
Sorry for the delay , you can add custom js under Admin Panel > Appearance > Additional JS .
Note : Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Thank you for reply, i was resolved my problem.
Hi.,
OK , Thank you .
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Good day.
I have a problem on the site http://zdrowe.braniewo.pl/.
In the “Aktualności” section, after clicking on the picture, the user is transferred to the main page instead of to the given news.
In your demo version, the theme page works correctly.
In addition, six tiles under the slider move too far (inscription) so you can not click on it.
I would be very grateful for your help.
Hi.,
1 ) The issue has been resolved .
Ref : http://prntscr.com/nckij6
2 ) We have made changes as per your need .
Regards., DesignThemes Support.
For Home Layout 1: Which sports icons and how many sports icons (the line directly below the slider) are available in the theme? Can I add 10 sports icons (in 2 lines)? Did not find any documentation about that. Thank you!
Hi.,
Thank you for your interest on our theme .
Yes , it is possible . We have six default icons alone . But you can upload your own icons . After purchase kindly send us your login details so that we will make changes as per your need .
Regards., DesignThemes Support.
Thank you for your very fast response! And thanks for offering your help! Actually I’d be fully satisfied with a brief how-to for adding custom icons here or on your theme’s documentation site.
Hi.,
We have not added this guide lines in our documentation , after purchase we will guide you .
Regards., DesignThemes Support.
I bought the theme, and had no problem adding other / changing sports icons. Easy! 
Great theme – thanks!
Hi.,
OK , Thank you .
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
I can not install theme in Wordpress. The message “the link has expired” appears. Buy this template 2 days ago. Please! i need use it
Hi.,
Please check if your server has the following limits as explained in our knowledge base link else contact your hosting support to do so and then check uploading the theme.
http://wedesignthemes.com/support/knowledge-base/server-requirements/If you have any issues from the above method, you can upload the theme using the FTP method as explained in our knowledge base . Kindly refer this link – http://support.wedesignthemes.com/knowledge-base/whistle-theme-installation-via-ftp/
Regards., DesignThemes Support.
Hi, so I installed the demo content in our staging site but the events page filter looks broken https://www.screencast.com/t/rBUDiz7FU
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Kindly refer the below link for how to fix Leverage browser caching issue.
Refer : https://technumero.com/how-to-leverage-browser-caching-wordpress/
And kindly refer the below link or how to fix Eliminate render-blocking JavaScript and CSS in above-the-fold content
https://code.tutsplus.com/articles/configuring-w3-total-cache-advanced-minification-settings--wp-31043W3 Total Cache: Minify SettingsW3 Total Cache: Minify Settings
https://www.youtube.com/watch?v=psoQQYGEqi4For the purpose of the demo we have included all the images and all the content, so it will take little bit slow to lad the theme.
After purchase and install the theme you can customize the site and optimize the images then add catchy plugin to increase the theme speed.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, A pre sale question: I would like to know how works the fixture and results editor/update (back end). In the past I have used Sportspress plugin, but you need to update/edit players or team one by one. Any chance to see how works on you?
Hi.,
Thank you for your interest on our theme .
Here you can get our demo site access – http://whistle.themessupport.com/request-demo/
Regards., DesignThemes Support.
Hi , is not working – We cant access to the demo
“An error has occurred. Please notify the website Administrator. Security error!”
Hi.,
Thank you for the interest in our theme and contacting us.
We are checking on the issue. we will let you know once done.
Regards., DesignThemes Support.
Hello, my site has problems with responsiveness.
www.karol-kostecki.pl/braniewo
After changing the resolution from 1920 to 1366px, for example, the gallery is traveling, can I ask for help? I use the gallery that was used in Demo Content.
In addition, the header after the change of resolution on the screen also splits.
Hi,
Can you please send us some screenshot / video where you have the issue. So that we will help you better.
Please get back to us with your WordPress and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes . So, that we will check your issue and fix it ASAP!
Regards., DesignThemes Support.
