53 comments found.
I forgot one other thing. There seems to be problems at the breakpoints, like 767 px and 479 px. Why is that?
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ Designthemes Support So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hello. When are you going to update the WPBakery Builder plugin? That plugin which comes with this theme is over 4 years old. In fact, it’s 2 years older than the version I got 2 years ago. Why would you include an older version than you did 2 years ago? That’s a bit messed up. :/
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ Designthemes Support So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hello, I need help regarding indexing issues. One of my SEO team member tell me that by using this theme pages are not indexing on Google Webmaster Tool. Also there come some errors i-e Server Error 404, 521 etc
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
Hello, I’m working with your theme for a client. The site is bilingual -translated via polylang. I created two sliders for the german and for the english homepage. Everytime i select a slider via page settings, this slider is also attached to the second language homepage. Is there a workaround, to get them both running?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi there, I wrote for my client as written above, I can send you the license key via mail, if you give me an adress!
I’ve sent you the license key via your contact form!
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Did you get it all?
Hi swini.,
Thanks for sharing the details with us. We have checked your query and you do not need to create any new function in the child theme.
But for each language slider, you need to create two home pages to show it in the front end. Select the language slider as per your need in the polylang plugin.
Hope the explanation is clear to your query. Let us know if you have any more queries or issues. We are happy to help you.
Thanks!!
Hello, thanks for your reply, but I didn’t understand it…. I have two sliders in slider revolution. But they are not attached to any language, because slider revolution plugin isn’t supporting polylang. (only wpml plugin)
Select the language slider as per your need in the polylang plugin.
so In Polylang i can’t select any slider…. I have two homepages german and English but when I select f.e. the german slider – it’s also shown on the English homepage….
Thanks so far, Greets Sabine
Hi.,
Sorry for the inconvenience, we have checked your site and the slider revolution plugin is not compatible with the polylang plugin. Kindly contact the corresponding plugin developer to resolve your query.
Thanks!!
Thanks, i know that and wrote it before, but my question to you is, how to get two different, not translated Sliders to the german and english Homepages.
Hi Swini.,
Sorry for the inconvenience, it’s not possible to get two different sliders on the homepage.
Thanks!!
Thanks a lot, but we should write ‚works no more’, cause it worked like a charm for the last 3 years with the little code snippet. Just now, after updating it doesn’t any more! But thanks and have a nice day!
Hi Swini.,
Hope your query is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us.
Thank you, we look forward to helping you!
Yes, thanks, you can close this, cause I managed to get both sliders run!
Hi.,
We hope you are happy with our support.
Thank you!
Hello, i have just purchased the theme, after the installation. i am stuck for installing “DesignThemes Core Features Plugin” it keeps telling me failed what seems to be the problem?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
I sent you the credentials and waiting your support
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Great, but what was the problem?
Please provide the links to buy the license for the images
Hi.,
Its., Plugin Path issue.,
We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hi.,
Here is the image purchase link : http://docs.wedesignthemes.com/image-link/auditing.txt
Open Source Images :
https://unsplash.com/s/photos/company https://unsplash.com/s/photos/agency https://unsplash.com/s/photos/finance https://unsplash.com/s/photos/business https://unsplash.com/s/photos/marketingHello, i have just purchased the theme, after the installation. i am stuck for installing “DesignThemes Core Features Plugin” it keeps telling me failed what seems to be the problem?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
where is the email address
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
mail sent
We reply to your mail., Please check
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hello again, I have 2 Questions; 1. Why can’y auto update plugins on my own. 2. How do I change page header image. I look forward to hearing from you soon. Thanks, regards
Hi.,
1) The Automatic Updates option of WordPress is only for Wordpress.org plugins and you can not auto-update our plugins via these options. we will try to provide this feature in our future updates.
2) Kindly navigate Pages => Home (front page) => Page Settings => Slider where you can change the sliders. ( Refer: https://prnt.sc/YxoHCVNuDt8T )
Navigate to Slider Revolution => Search Modules where you can change the slider images and edit as per your needs. ( refer: https://prnt.sc/KHPu_R9dDr6h )
Thank you!
Hello, I find it difficult to fix this issue, when i enter LinkedIn link on the Team, if clicked it will open in same window, it’s suppose to open in new tab. how I fix this?
Hi.,
Sorry for the inconvenience.
We can not able to login into your WP admin dashboard kindly mail us your site updated (WP & FTP) login credentials via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and let you know.
Thank you!
why do you have to always login my website, can you please show mw how to do it myself?
Hi.,
It is a big process to explain to them if you are providing us Login credentials so that let you know what changes we have made.
Thank you!
please share the process, i am willing to doit myself. But why is your theme so difficult to work with?
Hi Olokodana31.,
Thanks for contacting us !!
It would be difficult to assist/advise on the issue via the comments section. We would request you please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or share your queries with support@wedesignthemes and our support team will gladly assist and guide you.
Support forum link: https://support.wedesignthemes.com/forum/business-finance/auditing-wordpress-theme/
did you read my questions? Hello, I find it difficult to fix this issue, when i enter LinkedIn link on the Team, if clicked it will open in same window, it’s suppose to open in new tab. how I fix this?
Hi Olokodana31.,
We have checked your site and it’s working fine. For your reference, we have attached a short video kindly have a look.
Refer: http://recordit.co/iJXkKesyDe
Thanks !!
Regards., DesignThemes Support.
i don’t think you understand me, every other stuff works fine, the problem i have is with teams links to social media, if clicked it it opens in same windows, it’s suppose to open a new tab just like the video you sent me.
Hi Olokodana31.,
We have checked your site and it’s working fine. For your reference, we have attached a short video kindly have a look.
Refer: http://recordit.co/icpbhfO7p1
Note: Kindly clear all your caches and check them.
Thanks !!
Regards., DesignThemes Support.
you’re not understanding me and, i hate it. also am preety sure you know what am talking about, you just pretend not to understand, this is bad for business.
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
If I renew support, can you make this theme compatible with PHP 8.0 or 8.1? My host is upgrading servers and not supporting anything below PHP 8. Unfortunately this would break our site and give us the “white screen of death.”
Hi Samanthajb8.,
Thanks for contacting us. Our theme will support with higher php version as well.
So, kindly renew your support and upgrade your server as well. If you’re facing any issue in the theme mail your issue details will check and resolve it quickly.
Thanks!!
I purchased this because I wanted it to look exactly like the example, however it is nothing like that. I am very unhappy with this purchase and would like a refund. What is the reason to purchase a blank template for $60?!
Hi.,
Sorry for the inconvenience,
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
2) Please refer : https://prnt.sc/9xXin39B7Paa
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Thank you, we look forward to helping you!!..
Hello sir
How should i customized this WordPress theme
Does it support Elementer ?
Can i customize with Elementer ???
Can i create new pages with Elementer ??
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Hello! Do the theme supports RTL? After swich to hebrew lang I had broken pages. The rtl.css has included but the site is broken. Can you point me what I do not correct? Can’t open ticket in your CRM. Here are screens: https://tinyurl.com/y69x7ned Thank you.
Hi..,
1) Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
2) We have sent the support login details to your gmail id, Please login with that details and you can post tickets in our forums.
Regards., DesignThemes Support..
I’ve mail you the admin & FTP details by form in your account page. Do you want me to open ticket on your forum too? Thank you
Hi..,
We have received your mail thanks for the credentials. We have replied you in mail, please check it, And it’s not necessary to open a ticket in forum too.
Regards., DesignThemes Support.
How can I slow down the testimonial-carousel? 1 second is obiously too fast
OK i found it on support forum, NVMD sorry
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
we are not able to install the theme .seems some issue in theme . please help . http://www.project.razorbee.com/srkc/
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
How can I purchase the Images attached with this theme?
Hi.,
The images are not included in the package, they are for preview only.
Here is the image purchase link : http://docs.wedesignthemes.com/image-link/auditing.txt
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
How can I solve this problem
https://drive.google.com/file/d/1cKc6BCFymnuDwB6voc1mujaVbJK-5eOH/view?usp=sharingHi.,
Kindly install all theme plugins to fix the issue.
Note:
Kindly refer the below links for a demo install
1) Make sure your server matches the theme PHP value requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) How to install the theme http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/ 3) How to import demo data using Unyson plugin (refer video) http://docs.wedesignthemes.com/dt_articles/import-demo/Regards., DesignThemes Support.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
some social icon is not working on home page like LinkedIn,Instagram,google plus
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
unable to import demo data , i have followed all the steps given in help section. Please help
Hi.,
Thank you for contacting us.
Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click the “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
After Install and activate the theme and plugin files, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:https://www.youtube.com/watch?v=Zt33ypi2uno
If you found any difficulties to import demo content, Kindly mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data for you.
Refer:http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
I install the theme but i can’t get the demo content. Simply there isn’t the “install demo content” or a folder with the file to import with the tools > Wordpress. So how can i get the demo content online?
I’m triying to use the support but i don’t receive the email with the password for using the support….
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly send us your purchase code and Email id which one is registered with the theme purchased from ThemeForest. Send us the details via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that we will check it and update/ create the login details and send it to you ASAP.
For the purpose of demo content import, we have removed the importer option from the Buddha Panel. Instead of that option, we have used the “Unyson” plugin to import the demo contents.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click the “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
After Install and activate the theme and plugin files, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:https://www.youtube.com/watch?v=Zt33ypi2uno
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data onto you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
I’m not liking the whole forum style support system. I have an issue, I installed the website fine, my only issue is.. there’s some fonts on the home page which are coming up white on a white background.. How do i change these as so they can be seen. Its the titles of the services on home page. Many thanks
Hi.,
Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Regards., DesignThemes Support.
ERROR: This theme failed to load properly and was paused within the admin backend.
PLEASE HOW DO I FIX THIS?
Hi..,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will check it out.
Regards., DesignThemes Support.
done
Hi..,
We have replied to your mail id. Please have a look
Regards., DesignThemes Support.
