239 comments found.
Hi, guys, what about your update? time? (i am working with wordpress 5.5)
hi there we required some new standard implementation required by envato, meanwhile contact via email to get WordPress 5.5 compatible copy. Thank you
Hello, As I’m sure you know, Wordpress updated yesterday to 5.5. When this happened, my site now gets a black screen. Other pages are ok, but the homepage is not. I have turned off plug-ins one by one but nothing solves this issue. Are you going to make an update Are you still supporting this theme? I never heard back from my last issue a year ago. Thank you in advance. I really like your theme and hope to continue using it. I will purchase support if needed.
I submitted a ticket in support and never heard back last year. Now I tried to open a new ticket but the support system did not work, so I added my issue on to my last ticket from last year that was never closed. Thank you.
hi there we are working on update for 5.5 compatibility already
Thank you for your quick response. Do you have a general estimate for when it will be ready? My client’s site is down and I must give them general timing. They cannot afford the downtime and I may be forced to get a new theme. They deserve to know an approximate amount of downtime. Thank you again.
i would be available on Monday. meanwhile please downgrade to previous WordPress version
Thank you SO much for your quick reply. Much appreciated. I will wait. My Wordpress is managed with auto-updates. No ability to downgrade without switching hosts. Thank you very much! 
Hello again—can you please tell me the status of an update? Thank you.
hi there we required some new standard implementation required by envato, meanwhile contact via email to get WordPress 5.5 compatible copy. Thank you
Site broken with WP v5.5. Known issue?
hi there we are working on update for 5.5 compatibility already
Thanks! Will check back soon…
Any word on update @DesignsVilla? Thanks!
please contact via contact form at profile page
I purchased this theme 20 days ago and couldn’t use the theme. so i contact with the customer support to solve my problem. But it’s been 20 days. they did’t bother to response! I don’t know what to say but if it’s the way what it is then i want a refund! or i want my problem to be fixed! please response!
Can I use Razorpay?
Can I use Razorpay?
Author not responding to Support tickets.
Header Toolbar Email Icon – field instructions is missing the CLICK HERE link for the icon codes?
PHP ERROR: add_submenu_page was called incorrectly. The seventh parameter passed to add_submenu_page() should be an integer representing menu position. Please see Debugging in WordPress for more information. (This message was added in version 5.3.0.)
LOCATION: wp-includes/functions.php:5167 add_submenu_page() wp-admin/includes/plugin.php:1519 add_theme_page() wp-content/themes/helpme/includes/framework/ReduxCore/framework.php:1419 ReduxFramework->_options_page() wp-includes/class-wp-hook.php:287 do_action(‘admin_menu’) wp-admin/includes/menu.php:155
COMPONENT: Parent Theme
THEME VERSION: 2.8 [using child theme]
WORDPRESS VERSION: 5.4
Where are the instructions for GIVE and Causes? I’ve submitted a ticket.
Como puedo instalar un demo?
me sale error al tratar de importar un demo, como soluciono esto?
I need to request a refund, I could not open a ticket because it says that that purchase already exists. I couldn’t install the demo and they ask me for a woocommerce update I appreciate you collaborating as soon as possible
Hi. Will there be coming a new update this theme anytime soon?
Can the donations be disabled underneath the causes?
Sorry it is not possible, Required custom work
Image upload is not working. .If I try to upload from media then message comes: Cruncing.
If I try to upload/attach media from page, portfolio or anywhere else, then, media thumbnails not getting loaded. And if uploading new images, then message comes: Error occured. Please try again later.
Issue got resolved after deactivating plugin “Helpme Templates”. But now, I can’t have that plugin back. Can you give me solution where I can keep this plugin activated and also I can upload images?
Helpme Templates is just to import demo site, after import you can disable this plugin safely, for further assistance just contact support channel, Thank you
Hi,
I am not able to upload new logo image from Theme Setting > General Settings option.
Getting error while upload any image.
Still, if I go to media, I can find uploaded image is there, But form General Settings, while upload, it shows error, and also not loading media gallery there.
Even, not able to change url of image in src filed.
It is urgent requirement from customer. Expecting quick solution for the same.
I already generated ticket for the same but no reply
Thanks,
Kinjal.
Hi,
Issue got resolved after deactivating plugin “Helpme Templates”. But now, I can’t have that plugin back. Can you give me solution where I can keep this plugin activated and also I can upload images?
Already respond you on support ticket
any update for this theme?
working on major update, contact support channel if you are getting any issue
working on major update, contact support channel if you are getting any issue
Why event list loading in descending order.. I mean old event load first and then next or upcoming event comes. I need latest on top. means, december to january order. How can i do this?
As we already guide you please submit your ticket at our support channel http://help.designsvilla.com, As you know this is not a support channel, There technical team will respond you on your all issues after checking the problems
As I already said, they are not responding anything. Can you do something as responsible person of themeforest? Can you make contact with theme vendor and ask to help me?
Also I am not able to submit any ticket from that link. Even Pre-Sale Inquiries: After adding my comments, Next button remains disabled.
Once again, adding all my issues here:
Hi,
I integrated theme on gaomt.org http://gaomt.org/wordpress.
Issues coming:
Theme editor not working
Not able to update Event Calendar Theme
I want Event listing to be sorted from New/upcoming to old. Means, reverse month like, Dec, Nov, Oct, Sep….
I need immediate reply , as trying to get proper answer from last 1 month, but there is no response coming.
Thanks,
Kinjal
Already replied on your tickets
When will you release next update with WP-Bakery Plugin update?
We will try to update the theme as soon as possible
Can you please send me the update via a share link?
please contact support channel
I am not able to get a ticket created in your support system. I am still waiting for a update. You have not updated this theme in almost a year. Please email me a link to download the latest WP Bakery page builder plugin.
I have created two support tickets for the page builder update. I have not had a reply still from the ticket submitted 7 months ago. What is the status on the update for the WP Bakery updates?
Hi, I am struggling from 1 month to change wordpress admin email id from author id to my email id. Sent request to help on this multiple times, not getting any respond for my query. Due to this I am not able to go live. This is rediculous, and first time I found author like this on envato. I would not suggest to buy any item created by this author
Hi Kinjaln,
Sorry for the Inconvenience,
Can you please submit your request at http://help.designsvilla.com so i can check and respond you at our support channel
MY purchased item is not getting loaded there in above link. If I try to add purchase code there, then it says, it is already added. Already I have given same comment a week ago.
You can submit your ticket in other category like Pre-Sale Inquiry
I did.. but no response from your side. Still many issues like, theme editor not working, not able to update plugins and like that. Theme seems buggy. I get frustrated now. and would not suggest anyone to buy your theme. Not getting proper support also
As we already guide you please submit your ticket at our support channel http://help.designsvilla.com, As you know this is not a support channel, There technical team will respond you on your all issues after checking the problems
In causes, the words are wrapped incorrectly at the end of the line. I have been looking for a solution for ages. Also after update there was no improvement. Is there a workaround?
Please contact us at our support channel http://help.designsvilla.com/
Hi, I have purchased this item, but the item is not I was looking for. I want to cancel this purchase. Kindly provide the procedure to cancel this purchase.
Please read the refund policies https://themeforest.net/page/customer_refund_policy
Pre-sales question: Is it possible to use the donation plugin, but have it redirect to an external giving page? How does the donation plugin work?
donation plugin has own detail page as well as helpme has implemented donation plugin with causes custom post type.
