279 comments found.
Hi team, how I can remove items in category and tag of portfolio?
Oh, nevermind, I did it
Hi team, I made a template for my portfolio and will use this for other portfolios, the problem is I can not save that template. Each time I click “save template” button and fill the template name, a message with “an error occurs” text will show. Do you have any solution?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
hello i like buy your them just i like know if possible to help me to change the yellow color to blue color in all website
Hi,
You can change them to blue color. We can guide for this but you have to change it by yourself.
If you like to know more, please feel free to open the ticket in our support site. Our team is happy to help
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi team, Can I move the theme licence from my localhost xampp to the live server?
Hi,
Yes, sure you can do that.
Thanks for your interest by the way
I am trying to import the Revolution Slider that came with the theme. But it keeps saying “Import Report” and won’t show anything else. I have watched your demo video and followed through on the step. What am I to do?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I developed the site using your theme and now I have a question regarding the portfolio permalink structure.
URL of the single portfolio page is for example https://www.site.com/portfolio/muchen-railway-station/
I want to replace portfolio with portfolio category slug (travel, business, private…). URL should be for example https://www.site.com/travel/muchen-railway-station/
How can I do that?
RTL supporetd?
We don’t have RTL in theme option. You have to customise css directly in this case. Please check this out : https://codex.wordpress.org/Right-to-Left_Language_Support
If you want fully support RTL theme, you may check this one instead : https://themeforest.net/item/infinite-responsive-multipurpose-wordpress-theme/16869357/
hi how to see change logs. in your demo old version of theme.
thanks. can send me some site which designed with this theme for check rank and seo ,..
Unfortunately, we don’t collect site list using this theme :/
Is it possible to know which visual composer this theme uses? Doesn’t look easy and flexible from the product page.
Hi
We use our own page builder here : https://www.youtube.com/watch?v=N0haJbDM8ac&t=3s
However, note that this not applied to Woocommerce single product post. I’m not sure which page you referred to when you said ‘product page’?
Hello, why i can’t import the demo version?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
hi portfolio button does not have paging elements. please help me. what must I do? thanks
Hello,
You can enable the pagination in page-builder > Portfolio element options: https://i.imgur.com/ZJQ7J0A.png
link is not open https://i.imgur.com/ZJQ7J0A.png thanks
Sorry about that, use it without the i at start: https://imgur.com/ZJQ7J0A.png
Hi, My support has expired and never needed to use it until now with updates. I edit any page and save in the dashboard which looks to be correct but does not update on the front end. When i go back to edit the page it reverts to original. I have updated Wordpress, plugins and theme to latest versions and still doesn’t work, even when I deactivate all plugins not associated with Real factory. Any help with any known issues to fix it would be greatly appreciated.
TIA
Hello,
This shouldn’t be happening in the latest version of theme and plugins. Could you check again if you are using the latest version? Here are the changelogs:
https://support.goodlayers.com/document/changelog-real-factory/ https://support.goodlayers.com/document/changelog-goodlayers-core-plugin/ If you still see the issue, please send your site URL and WordPress username-password using the form here and we can check: https://themeforest.net/user/goodlayersRegards.
report: hi page builder in portfolio page have problem when Polylang plugie is active.
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Now, we had try to live the website on my client server but there is a issue to display a pages that we had built using Page builder GOOD LAYERS. .: https://www.maestroya.com/
My client server have PHP version 7.1, 7.2 there is no a 7.0 available and hosting provider also not support for this version setup. Kindly help us to resolve the website issue on PHP version 7.1
This is very urgent task for me and my client . Please take a look and update me ASAP. We are waiting for your reply.
Sure our theme support up-to php7.3
To fix the issue, kindly update theme to latest version. https://goodlayers.ticksy.com/article/1893/
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Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Our content updates no longer show when we update the page content, why? Any help would be much appreciated
Please make sure that you update the theme to latest version in order to use with WP5.x. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Hi, please can you help me? After update to latest woocommerce version (3.8.0) the short description from product category (archive), was be disabled. In product detail everything is fine. Here is video: https://www.loom.com/share/280b1725d7764c30a960ed53feb2101d
Hi,
Could you provide your wp-admin account and the page where the problem occurs back via goodlayers profile page so we can check this out ?
https://themeforest.net/user/goodlayersRegards,
Hi, my support is expired but I have a problem with this last update, I updated like I usually do and the three photos under the slider on the home appear cut off in every browser, can you help me? Look at my page. Thanks https://agri-world.it/
Hello,
Please add this css in wp-admin > goodlayers > miscellaneous > custom css/js > additional css option to fix this:
.gdlr-core-pbf-wrapper {
z-index: 0;
}
I couldn’t update my site whenever I change any thing it wouldnt preview
Please make sure that you update the theme to latest version in order to use with WP5.x. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Hello, How i can change to “shop” title on the shop page ?, also the image
Hello,
You can change the word ‘shop’ by editing the /header/header-title.php file in a child theme or using a tool like poedit/loco translate.
The image can be changed using this custom css:
.post-type-archive-product .realfactory-page-title-wrap{
background-image: url(http://example.com/image.png);
}
I’ve bought the theme and everything works wonderfully! So my problem occurs recently, before the Map on my website is working and at the current state i couldn’t even fix it after following all the Google API’s requirement. Do you know what may cause this and how can I fix it? Many thanks
hm, can you make sure that you create a proper setting following this : https://developers.google.com/maps/documentation/javascript/get-api-key
The only issue that caused google map problem is setting wrong api :/
Perhaps check this out : https://youtu.be/SLo1XrLbVLA?t=92
Thanks for your prompt reply dev! Figured out how to fix the problem already.
