If I try to manually upload the updated theme files, the site breaks.

How come there is no information on how to update?

I can see you ask customers to contact you via tickets to get instructions on how to update, and of course since support is expired we are asked to pay more.

We shouldn’t have to pay for extra support to get info on how to update.

We should be able to update the theme without having to pay extra support.

thanks.

Hello Themekalia team,

I’m trying to update from the 1.8 to the 2.0 version of your theme and, like I already read it here, it is breaking my website’s pages.

Note I can’t write to you on Ticksy because my support has expired, which doesn’t mean I don’t need help still using your theme, at the last version, I bought here.

Thanks in advance.

​Hello, when I try to update to latest theme, all of the web page content disappears? It seems broken. What am I missing? Thanks

I am still waiting for a response in this ticket https://themekalia.ticksy.com/ticket/2151897

Hi! I have several problems with the theme and the support person is not helping me to solve them:

- Appointment Link not working—> need to link to https://quiqueperalta.com/reservas/

- Home Page > Services > the text on Networking doesn’t appear—> image attached.

- https://quiqueperalta.com/libros/ Items not aligned!

- Blog: all the names on the right side are in English, I need them to be in Spanish.

I already submitted a ticket but the support person is not helping. Please I need to finish the website ASAP.

Thanks.

Hello,

Do you have a price table element example?

thank you!

I have an open ticket that’s waiting for an answer. https://themekalia.ticksy.com/ticket/2166160

Hi there, I’ve submitted another ticket https://themekalia.ticksy.com//submit/#100011497

The Sitewide search result is always ending up on a page result with a title saying “Classic Style With Sidebar” with a subtitle saying “We Offer Healthier Lifestyle”

We couldn’t find where is this page title coming from because there is no page created for this title. We’d need to change the Search Results title to…

Search Results

without any subtitle. This is happening on both the primary domain and on the subdomain. A video of the issue is on the ticket so as the credentials to the site. We’re waiting for your immediate ticket response.

Hello,

My name is Sajjad from RTL-Maker . net

Are you have some themes or plugins that have no RTL support yet?!

But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.

We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net

Best Regards - Sajjad

Ticket https://themekalia.ticksy.com/ticket/2152174/ please. We’d need to use MailChimp attached to the Newsletter on the footer section and not Feed burner. How can we detached your newsletter from feedburner and attached it to our MailChimp? Feedburner is out of the league plus the client is not using a gmail account to setup a Feedburner. All Newsletter must be setup in MailChimp.

Hi. I have existing ticket waiting for assistance,

1. https://themekalia.ticksy.com/ticket/2152198

2. https://themekalia.ticksy.com/ticket/2151897/

3. https://themekalia.ticksy.com/ticket/2152174/

All are Theme related issues and concerns.

@Elena_EU I think ThemeKalia is owned and managed by just ONE PERSON, Usman. I’ve been seeking for support since the beginning and he is the only one who is there. There is no other website he has nor a website. His Themekalia Social Pages are not even active.

I have submitted another ticket and waiting for your help. https://themekalia.ticksy.com/ticket/2146898

Hi! The support guy (Usman Ali) is not helping me at all, now he says he can’t access my website and I talked to my hosting provider and everything is working ok. Is there any other support person that can help me? He doesn’t seem very eager to. Thanks in advance. Elena.

I’ve sent you another ticket. Your Theme has crashed. All WPBakery features are not working. Even the WPBakery itself is not working on both front and backends.

When switched to Twenty seventeen theme, the site works fine but when it’s using your Theme, the site has crashed sections / pages on both the front and backend.

Full details and credential can be found in this ticket https://themekalia.ticksy.com/ticket/2138969

I’m looking to the line of code which we can use to change the Header Title background. Please refer to the complete detail with attachment screenshot on my ticket https://themekalia.ticksy.com/ticket/2115080/

Thanks

Thank you for at least helping to import the Demo last time. Next time, kindly share the process you took so we will have a clue on how we are going to do it right the next time we have to import the demo in case we’ll need to delete and reinstall our WordPress and install a new one. We don’t want to be reliant to you because your response time is poor. We hope you understand our situation as well.

UNTIL NOW, THE DEMO CANNOT BE IMPORTED IN MY PRIMARY DOMAIN. I HAVE BEEN LEAVING MY COMPUTER ON FOR STRAIGHT 4 DAYS, GOING TO 5 DAYS AND THE DEMO IMPORT IS STILL LOADING!!!