122 comments found.
Hi,
I have your theme from Envato Elements. Is there going to be a new update of this theme anytime soon?
It is currently incompatible with the latest version of woocommerce. It causes the single product page to have a critical error.
Sincerely, Keenan
Hello,
We will test it and update to the new version as soon as possible.
Best Regards!
It seems that on the author’s support page no one works there. Here is my ticket: https://arrowhitech.ticksy.com/ticket/2785543/
Hello,
You can check ticket. I answered you.
Best Regards! ArrowPress Team.
Thanks, but there is still 1 error with Related product.
hello, the menus are a litte bit confusing. Which menu should i take for mobile when pre select “cosmetics demo” and 15 main header for pc…? Thanks https://kahai-oil.de/
Hello,
You need download and update latest version theme on ThemeForest. That way your problem will be solved.
Best Regards!
ArrowPress Team.
Hello, Thanks for reply. I’m using last the version 1.3.5 already and actived is the child theme version 1.0…..
Best Regards, Jesus
Hello,
You can download and update file functions.js in franco\js\un-minify.
http://hn.arrowpress.net/plugins/franco/functions.zipBest Regards!
ArrowPress Team.
Hello, I´m sorry but the any menu appears on mobile no matter which one..
ps. when i use the main theme i can see the menu on mobile but disappeat with the child…
Hello,
Can you take screenshort so I can check that problem for you?
hello, i fixed but now have problem with checkout, lack “Place order” and payment options https://kahai-oil.de/
ps. no place order on mobile i mean
Hello,
You can add custom style css .form-row.place-order.mobile-hide { display: block; }
Thanks. Can you say please how to active endless loop, repeat loop for the “franco testimonials”. The btn-slide-bottom should start again…
oh jeee every time i go forward comes another thing. When i display banner block accross the site the product page go broken the banner block appears covering the product …. https://kahai-oil.de/product/kahai-oil-anti-aging/ the big brown with title “100% Reines Anti-Aging-Öl”
Hello,
You can create a ticket on our form for assistance. Then, you can provide an account admin so I can check that problem for you? https://arrowhitech.ticksy.com/Best regards,
ArrowPress Team
Hi Thanks, I solved just not using banner block across the site. But a serious issues will be the billing and shipping address i get displayed only one, usually i the users should select if the biling adress is the same as shipping address and done:)) But i get only billing address… I can’t open a ticket because support is expired:(( Just for this please can you please send me an email to connectmartinez@gmail.com for credentials? Thanks i hope this is the last issue…
ps. i mean the check box under the billing address for shipping address and shipping form lack…
Hola vas a sacar actualización para la última versión de woocomerc, se me ha quedado obsoleta 
Hello,
We will check and update in the shortest time.
Best Regards! ArrowPress Team.
Live Demo seems to be offline?
Hello, The demo site is working normally. Please view it again! I hope you like it.
Best regard, ArrowPress Team
When you go to the Demos, and choose Home Shoes, you get the following message http://hn.arrowpress.net/franco-plus/home-shoes
Page Not Found
I downloaded this theme through Envato elements, is there a way i can get the latest update?
Hello,
You can find the latest update in the package you downloaded from Envato Element http://prntscr.com/swx4xo
Best Regards!
ArrowPress Team.
Hi, Is this theme compatible with wordpress 5.4.1 and does it have multi-currency support?
Hello,
The theme is compatible with WP 5.4.1 and we do not support currencies.
Best Regards!
ArrowPress Team.
I got this theme from Elements & it says it comes with support. How can i get the latest update for the theme?
Hello,
You can check out your latest download package from Element.
http://prntscr.com/s4zn2vBest Regards!
ArrowPress Team.
Hello,
we installed the Franco Theme with the child theme, but when the child theme is activated, options theme does not works, and If I activate the main theme, the options works.
Could you help me to understand if there is a particolar way to install correctly the child theme or if there is a bugfix on this?
Thank you!
Hello,
You can go to Franco option -> and click save again.
Best Regards!
ArrowPress Team.
GET http://demo.arrowpress.net/franco_sample/wp-content/uploads/2016/10/logo3.png 404 (Not Found)
Any idea for fix it?
Tell me if you need more details.
Thanks.
Hello,
You can create a ticket on our form for assistance. https://arrowhitech.ticksy.com/Best regards,
ArrowPress Team
I can’t. I’have purchased from Envato elements. No purchase code.
You can send your site information to mail: arrowpress@arrowhitech.com we will check for you
Hi, sorry for the delay. I have send you a mail with the login info. Another problem is the abnormal resource load requested by your theme from the server, I can’t understand what caused it. You can see it from the console in the network tab. Thanks.
Hello, I have been trying for hours to remove your pop up of the women holding a bag.. I remove MC4WP And try making new form but it stays there, I love the theme but this is killing me, please help… this is the site (Franco theme)
http://u66.01a.myftpupload.com/Hi,
You select edit page -> in popup layout select default popup http://prntscr.com/qnb91wBest Regards!
APR Team
I like the header menu the way I have it but I want to right justify that specific menu to the right so it wont overlap the pages logo https://vanillarain.co.uk/BPSA/sea-doo/
Hello,
Can style it again
You can create a ticket on our form for assistance.
https://arrowhitech.ticksy.com/Best regards, Arrowpress Team
The forum is not taking the purchase code I have, and it is not linking to Envato Elements when i click the verify with envato tab, I re-licenced and its doing the same
Hi,
Because you download evato Elements, you can’t create a ticket . If you have any difficulties, please follow the instructions: http://hn.arrowpress.net/franco-gui/ok, here is how you fix it without the nonsense, Go to appearance, then theme editor, then go to the parent theme FRANCO, then scroll down on the right to Header Theme.css then open the triangle and go to header 6, on line 24 change div class=”container” to div class=”text-right” it took me three hours to figure that out, some guidance would have helped
Hello. It’s possible to have the update of WooSwatches – Woocommerce Color or Image Variation Swatches plugin to version 2.7.02? In that version is possible to change the label text of variations. Thanks.
Hello,
You can create a ticket on our form for assistance.
https://arrowhitech.ticksy.com/Best regards,
ArrowPress Team
Getting this error:
Deprecated: Function create_function() is deprecated in /wp-content/themes/franco/inc/functions/widgets/franco_recent_posts.php on line 143
Please tell me how to fix.
Hello,
You can download and update latest version on ThemeForest. We fixed that problem.
Best regards,
ArrowPress Team
Hello, when will u update the WooCommerce templates? I need WooCommerce updated for the event calendar pro plugin, but the template returns a lot of errors. Thank you very much! Camilla
Hello,
I will update as soon as possible.
Best regards,
ArrowPress Team
Ciao. There is a way to modify the social sharing buttons under any post. for e.g. delete the G+ icon or add the Pinterest icon. Thanks.
Hello,
You can hide G + by adding css style. If you want to add Pinterest I will custom code then you will have to pay.
.addthis_sharing_toolbox .f-social li:nth-child(2) { display: none; }
Best regards,
ArrowPress Team
<li><a href="https://www.pinterest.com/pin/create/button/?url=<?php echo urlencode(get_the_permalink()); ?>&media=<? echo wp_get_attachment_url( get_post_thumbnail_id($post->ID), 'thumbnail' ); ?>&description=your description" data-pin-shape="round" target="_blank"><i class="fa fa-pinterest" /></a></li>
If anyone sees any error, let me know. Thanks.
My client does not like the stock availability option and SKU showing in each product, how do i disable it site wide please?
Hello,
You can disable by using CSS:
.single-product .product_meta,.single-product .entry-summary .availability { display: none; }
Best regards, ArrowPress Team
Excellent, thank you
Hi. Is it possible to set the shop page to a single column for the mobile version? (media screen < 480px). Thanks.
Hello,
You can add style css in child theme
@media (max-width: 480px){ .product_archives.product-isotope .item { width: 100% !important; } }
Best Regards!
ArrowPress Team.
Ok, perfect. I had tried this solution myself, but the wordpress customization module keeps showing it on two columns. But it’s just a wordpress error, the CSS solution is correct. Thanks!
Hi. Is there a way to change the size of the image in evidence on the mansonry version blog page? In detail, the image is rectangular at the moment and I would like it to be square. Thanks.
Hello,
For that matter we need a custom code and you will have to pay.
Best Regards!
ArrowPress Team.
Ok, thanks.
[Intervention] Unable to preventDefault inside passive event listener due to target being treated as passive. See https://www.chromestatus.com/features/6662647093133312
e @ SmoothScroll.min.js?ver=3.19.0:1
The error appears every time I move the mouse wheel and scroll up or down.
Any ideas?
Thanks.
Hello,
Can you provide link website so I can check that problem for you?
Best Regards!
ArrowPress Team.
Hello. For the moment I have solved the problem by disabling the smooth scroll. If you want to check or verify, you have received the data to access the site (under construction) by email on 04/09/19 from info@serenitystore.it to arrowpress@arrowhitech.com Let me know if I need to send you the email again. Thanks.
