Discussion on Doxwell : Physical Therapy WordPress Theme

Discussion on Doxwell : Physical Therapy WordPress Theme

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75 comments found.

I installed Doxwell theme(https://themeforest.net/item/doxwell-physical-therapy-wordpress-theme/21184020), but when i tried to Import demo setting then it shows loading icon and it keeps loading. I kept it for 2-3 hours and it shows same loading.

Hi, Please send all the issue via our support center. Our team will help you.

hi, from where we can change theme color, couldnt find any option to change theme color, plz help

Hi, Please send all the issue via our support center. Our team will help you.

Theme options menu stopped working, after update to 5.5.1, what is the issue ?

Please download latest file and upload it. We have fixed the issue.

I have already updated the theme to the 1.8 version. It still doesnt work properly with Wordpress 5.5.1 After the 1.8 version is installed with wordpress 5.5.1 the navigation on the “Theme Options” menu stops working. I can´t navigate through the diferent sections of “Theme Options”. Please Fix this, or tell us how to fix it for ourselves.

Please send us a support ticket. Our team will help you.

ticket/2537203 posted 3 days ago. No answer yet.

You will get the reply soon.

Hello, there are a number of serious problems with the theme, from the “Book Appointment” button on the menu that can not be edited, to the “Services” Module that doesn´t add the url for each service correctly.

How long would it take for you to come up with a WP 5.5+ proven version so the theme works correctly?

Please, ¡don´t leave us hanging!

Please send us a support ticket. Our team will help you.

Hello

Yesterday I sent a ticket, please take a look on this: PRIVATE TICKET #2550004

Thank you!

You will get the reply soon.

Hi

I bought this template I have a problem with not saving the changes from the Book Appointment button in the header

How modify text and url for this button ?

I have send a mail to support …

I need help

Hi, i have give all information for fix on the ticket because for the moment the problem is not fix, we can’t find CALL US on header.php, and we can’t modify Appointment button ….. it’s long for fix problem , why you don’t publish solution here, i have see other guy with same problem …. Thx for your help Frédéric

Hi, We have support center and support team. Comment section not for support.

Hi, i understand, but 7 days for fix this little problem it’s long, your support answer a partial request each days and we lost time :-( Thank’s for your help

Hello. We use your wonderful topic. However, we have noticed a problem recently. A mandatory Theme Support plugin, when activated, breaks the mechanism of saving and previewing posts. When it is deactivated, everything starts working fine. ​

I have already tried, but I can’t create a ticket for support. I need help, the Theme Support plugin disrupts the site and there is a question of refusing to use your topic, which I would not like. I have already disabled all plug-ins and only Theme Support affects the problem. And without it your theme cannot function properly. What should I do?

I found out that the problem occurs after upgrading WordPress to the latest version 5.5.1. You probably need to update your theme to be compatible with the latest version of WordPress

Hi, Yes, We are working on it.

I am facing issue with this theme with this theme. I had purcahsed this theme and the support is expired. I suddenly see this fatal error of [07-Sep-2020 18:31:17 UTC] PHP Fatal error: Uncaught Error: Call to undefined function bunch_get_font_settings() in /home/drspiqvr/public_html/drspine.in/wp-content/themes/doxwell/includes/helpers/enqueue.php:87

This error is breaking my client’s site drspine.in

I have tried upgrading manually and there were no issues with the upgradation of wordpress. I have also upgraded php version to 7.4. I tried disabling all plugins and reacticating again. Renamed htaccess and did my debugging. Still the error persists.

For now I commented that function call and the website partially loads. However, its formatting is totally distored.

Please help. What is the issue? Is it KingComposer? Theme?

Also where this function bunch_get_font_settings disappeared?

Please send us a support ticket. Our team will help you.

Hello, are you gonna update the theme anytime soon? there are some issues with Wordpress 5.5 andeve though you are suposed to be on version 1.7, the only available download in envato is 1.5 still. Please help!

I can´t send a support ticket because support has expired. And it is pretty obvious i´m having the same problems as anyone else.

Hi, We will push an update for WP 5.5 soon. You will get the mail.

Hi! Since last update with wordpress the Theme-Option page stop working ? I get error on the jquery.tipsy ?

So now we cant update the theme if that is the problem. Is it possible to manualy update the theme if we download it again ?

Please send us a support ticket. Our team will help you.

Hi, after the 5.5 wp update the theme dashboard is no longer working and the text block is not compatible with King composer , Text Block “Tinymce Error!”

Please send us a support ticket, our team will help you.

We have some issue regarding the main navigation button all button that has sub directories are not clickable or not working.

Please send us a support ticket, our team will help you.

Where are the options to change the color of the theme?

Hi, Please send us a support ticket. Our team will help you.

Can’t import dummy content.

Where are the options to change the color of the theme?

Hi, Please send us a support ticket. Our team will help you.

Hello, I just purchased this item, and when trying to upload to Wordpress I get the notification that the theme could not be installed as it is missing the style.css stylesheet. Is there a simple way to fix this? Thanks

Hi, Probably you uploaded the full pack ? Please check and upload only theme file. Also, you can send us a support ticket https://themearc.ticksy.com/

I just bought this- two installations later- I still can’t load the dummy content. I tried to file a ticket with their support system but it doesn’t list their product in the selection dropdown. I opened the documentation and their support link goes to a dead URL. Not super happy with this theme.

Hi, If you not find the product category, you can select “any item” tab.

Hello, I have purchased your theme for one of my client website project. I think the license provided to me applicable for the single site. I want to make the testing website on my domain like http://test.abc.com and after completion of website I need to migrate this on the client URL like http://xyz.com. Does it create any issue for me as their is two domain involved and the licence applicable for single domain I think. Plz reply back asap. Thanks

Hi, No problem. You will be able to use this theme for 1 final site. Also, no problem with test domain.

Fixed

Buenas compre el tema ayer o anteayer y no consigo que funcione, he tenido que instalar el tema desde ftp y aun asi sigue sin aparecer como en la demo, la pagina de inicio no se ve como en la demo, no me funciona, he seguido los pasos de la guia de instalacion pero al importar los ajustes de la demo no reacciona no hace nada he buscado set_time_limit en functions.php y no esta esa funcion, necesito solucionar este error , un saludo.

Please write in English.

As you know we have a lot of trouble with your theme here: https://themeforest.net/item/modrox-architecture-and-interior-wordpress-theme/21459173/comments

Now we plan to buy this theme. My question is: 1. Is theme panel same like modrox theme panel? -> Theme panel is also very basicly and provide just few options per tab?! 2. Is retina logo for retina website supported here? 3. Child folder in theme package is included? 4. Is serial key for king composer included in theme package? 5. Will every update broke the site like modrox? 6. Do you have the same unfixed (confirmed) bugs in theme panel? 7. We created many tickets and wait some weeks and 3 months without feedback. Do you have better support for this theme? 8. Your theme modrox was many times deleted. What about this theme? Do you work based on envato rules with this theme? 9. You wrote: “This author’s response time can be up to 1 business day.” Is that true?! 10. You wrote “Child theme Included” . I asked a client. They told me there is NO child theme in theme package. 11. you wrote: “WPML Multilanguage Plugin Extended Support” We have an paid WPML licence. WPML Support confirmed us: Doxwell theme is not supported by WPML! I can show you the support email from WPML. So what is true?!

Thank you.

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