Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Hi there,

Agent has been informed, your request will be answered as soon as possible. Please keep in mind that our agents don’t work on weekends, and their usual response time is up to 24 hours on weekdays. Also, please don’t reply to your own messages before our agents get to respond, because this will push your requests down the queue and it will take longer for them to get to our agents.

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Please, take a look on ticket #29383 from my partner

You also can check the ticket #29402 .. please, i need a urgent solution!

Hi there,

We have located your tickets and we can see they have been answered. So please keep the conversation with our support agent.

Thanks.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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thanks very much guys.

Hi there,

We are always here to help!

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi,

Check out our article on how to access help center in the link below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center

If you continue to have issues with this, send us an email at helpcenter@qodeinteractive.com, include your purchase code and we will open the ticket for you. Thanks

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Thank you for your help! I just sent you an email.

You’re welcome One of our support agents will be quickly asigned.

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Hello,

Thank you for your purchase!

If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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hello, I just sent a support ticket

Okay, our agents will answer you in a timely matter. Thank you

Support Mikado Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

We switched to a different support platform.

Please submit a request on our helpcenter and one of our agents will assist you.

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Hello,

Thank you for taking interest in this theme.

Please, note we bought most of images we are using on our demo sites on Shutterstock service.

Unfortunately, we do not own copyrights for these images and we cannot sell them. You’ll of course get all images after demo import process on your installation, but if you want to use them on your live website you’ll have to purchase them from Shutterstock: http://www.shutterstock.com/

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Hello,

Thanks for writing in.

Seems like the reason why you’re having this issue are low server resource settings as you can see in the following screenshot >>

Could you please try to increase these (master) values or ask your hosting service to do it for you.

max_execution_time = 300 
memory_limit = 128M 
upload_max_filesize = 128M 
post_max_size = 256M 
max_input_vars = 3000

Then try to upload your theme via some FTP client, such as → https://filezilla-project.org/

This article about it can be helpful → https://dappercodes.com/installing-wordpress-theme-via-ftp/

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com

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Thank you very much, increasing memory limit worked.

You’re welcome.

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Hi,

Please, for any question like this one, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will provide you with instructions.

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Hi,

Please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agents will help you.

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Ok, Thanks, but i would like change myself.

Hi,

Of course, and our support agent can guide and assist you how to change any color in theme.

First, you can try to set up main color for your web site in theme options: https://www.screencast.com/t/vGreOGq1Wxab

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Hi,

You can hide the blog like icon with this CSS code: .mkdf-blog-like { display: none !important; }

https://www.screencast.com/t/MiGzxZoKFm

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Thanks

You’re welcome.

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Hello,

Event list element is listing available events, and not past ones. That is how it is working, but maybe you can contact our support in order to check if this maybe can be achieved with some smaller modification. You can get in touch with them at https://mikado.ticksy.com

Regards, Mikado

Hello,

Thanks for writing in and showing interest in Arabesque.

There are options to set different header types, skins, also to customize menu and menu items. Also in theme options, you can set footer how you like, to have one, two or more columns and you can customize the content inside the footer using widget that we provided and default Wordpress widgets. Yes, Timetable Responsive Schedule For WordPress and The Events Calendar are included.

Regards, Mikado

Hello,

Your ticket is just answered. Please, check response on ticksy.

Best, Mikado

Hi,

Please, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin and FTP access so our agents could check this closer. Thanks

Mikado

Hello, I created the ticket but I have not received an answer, the days are passing and I have to deliver this project on time, I’ll be grateful if you give me an answer as soon as possible, thanks

Hello,

Our agent just answered on our ticket. Please, check response on ticksy.

Mikado

Hello,

It could be fixed with minor custom css like this one here:

@media only screen and (max-width:1200px) and 
(min-width: 1100px){
 .mkdf-main-menu>ul>li>a {
     padding: 0 17px;
 }    
}
@media only screen and (max-width:1100px) and 
(min-width: 1024px){
 .mkdf-main-menu>ul>li>a {
     padding: 0 14px;
     font-size: 12px;
 }    
}

It’s just happening because of lot of menu items on small space, and if we reduce a bit padding between menu items for some resolutions. everything works well

Best, Mikado

Thank you for these great words

Thank you so much for your kind words