85 comments found.
Hi,
The shop page at my site https://berry-beauty.ca/products/ only shows 5 products in mobile instead of showing all. All the options seem to be correct. How do we fix this?
Thanks.
Hello,
Thank you for choosing our theme!
Please provide your website login details at https://axiom.ticksy.com/ and our Tech support will check the settings in the dashboard.
Regards.
I already have. My ticket number is #2197419.
Hi Emily, it has been 24 hours since you guys responded but no action has been taken.
Hi Emily,
Is there an option to add top header in the theme?
Hi,
Let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required. Please submit a support ticket at https://axiom.ticksy.com Thank you!
Hello,
i can not find my invoice anymore, you did help me in the suppport with the shoppingcart and i payed it, please send me the invoice for this or tell me where i can find it.
Max
Hello Max,
We have contacted you via e-mail, please check it and reply back to the manager in charge. Thank you
is there only html template ?
Hello,
Thank you for your interest in our theme!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://axiom.ticksy.com and choose _Request Paid Customization” category.
Regards.
Hi, I have just installed your theme and downloaded demo data, it’s all right, but i’ve problem with Menu Mobile: the menu is not displayed on the smartphone. I have to download specific plugin ? thx for your answer
Hi,
Thank you for choosing our theme!
There’s no additional plugin required to make mobile menu displayed. Looks like something went wrong on your website as mobile menu works fine on our live demo.
Please provide your website URL and WordPress login details at https://axiom.ticksy.com/ and our support team will take a closer look at the issue.
Regards.
I am enthusiastic about the friendliness and professionalism of their assistance. thank you very much
Always happy to help! 
We would appreciate if you rated our theme/service in your Themeforest account > Downloads. Your feedback is very important to us. Thank you in advance!
Regards.
Good day. I plan to buy this topic. What is the average speed on GooglePageSpeed? Can you give links to sites where the topic is already running?
Hello,
Thank you for your interest in our theme!
Loading speed depends on many factors, good server configuration is always necessary. You may check our live demo http://custom-made.axiomthemes.com/ with GTmetrix tool (https://gtmetrix.com/) or Pingdom (https://tools.pingdom.com/#5a8854dcb6c00000)
Unfortunately, we are not allowed to provide the links due to privacy policy.
Regards.
Hi,
I have just installed your theme but there is an error message above the main menu saying: Warning: count(): Parameter must be an array or an object that implements Countable in /web/htdocs/www.websitename/home/wp-content/themes/custom-made/includes/lists.php on line 216
Can you help me solving it?
Hi,
Thank you for choosing our theme!
The error is related to PHP 7.2 version you are using. In order to fix the problem please upload lists.php file to \wp-content\themes\custom-made\includes folder and overwrite the existing file.
Here is the link to download the file – https://we.tl/t-1criTNQqvj
Regards.
Hi Emily, I got an issue and described it for you at support chat, can you please response to it when you can, thank you.
Hello,
Your ticket has been answered, please check it.
Hi, since I upgraded my host to PHP 7 the site redirects to /wp-admin/install.php Does this theme work with PHP7?
Hello,
Yes, this theme is compatible with PHP 7. Switching PHP version should not cause redirection to /wp-admin/install.php. Most likely that the issue is related to a database, please check it.
Regards.
Hi, how add icon cart to header?
Hi,
Thank you for choosing our theme!
By default, there is no option to add cart icon in theme options. As an alternative solution, you may add it to a header widget area.
Regards.
Hello,
Is it possible to display the Mobile Menu icon always by default & hide the default Menu for all resolutions? Appreciate your time, and any help or advice you can offer.
Thanks! God Bless!!
Hello,
You can choose Right menu under Appearance > Customize > Header > Menu position, and it will be displayed as on Home 2 demo page – http://custom-made.axiomthemes.com/sample-page-2/
Hi,
I can’t import the demo data. I get the errors attached in the end of this message.
I’ve downloaded all pugins and added the following in php.ini, recommended in your comment section. Still it does not work.
max_execution_time 600
memory_limit 256M
post_max_size 32M
upload_max_filesize 32M
allow_url_fopen = On;
—
Errors that occurred during the import process: Error load data from the file ‘https://demofiles.axiomthemes.com/custom-made/default/users.txt'. Please, try again!
Error load data from the file ‘https://demofiles.axiomthemes.com/custom-made/default/uploads.txt'. Please, try again!
Error load data from the file ‘https://demofiles.axiomthemes.com/custom-made/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://demofiles.axiomthemes.com/custom-made/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://demofiles.axiomthemes.com/custom-made/default/widgets.txt'. Please, try again!
Hello,
We have sent demo zip files to your e-mail, please use alternative way to import demo data.
Best regards.
Is it possible to have the store but as a catalog of products? without the selling on-line?
Hello,
Thank you for your interest in our theme! By default, WooCommerce doesn’t have a catalog mode, however you can install additional plugins to get this feature.
Regards
Can it be used without configuring the cart and all the payment process? And it would just work fine with the same product page: http://demo.axiomthemes.com/?theme=custom-made , but without the “Buy now” button and without the box to select the number of items. Can those be eliminated?
Yes, they can be eliminated. As a rule, catalog mode plugins include such options as removing Buy now and Add to cart buttons, cart/checkout pages.
For example, you can use this plugin (https://wordpress.org/plugins/yith-woocommerce-catalog-mode/, free version), you will get such options -http://prntscr.com/kgrt5u.
Please note that these settings may depend on the plugin you are going to use.
Hi, do you provide the layered PSD files for the theme with a purchase of your themes? We need to change them for approval from our clients before building the theme? Thank you.
Hello,
Thank you for your interest in our theme! We do provide PSD files for the theme after the purchase. Our Tech support team sends them on customer demand. You only need to send a request at https://axiom.ticksy.com/. Thank you!
Regards
Hi,
I can’t import demo data. There is an error message all the time. All mandatory plugins are running. Thanks for your help.
Hello,
“Error load data from file” shows that the import from external files is not allowed on your server. Please enable allow_url_fopen on your server:
In case you still have any difficulties, please provide your website details in the support ticket at https://axiom.ticksy.com/. Our tech support team will help you finish the installation.
Regards
Hello I have just purchased your theme and the dummy data importer does not work, it shows error:
Errors that occurred during the import process:
Error load data from the file ‘http://custom-made.axiomthemes.com/demo/default/posts.txt'. Please, try again!
Please can you fix this asap as I need to begin development.
Hello,
Please try to import demo data now. It should work fine. In case you still have any difficulties, please submit your request at https://ancorathemes.ticksy.com. Our tech support team will help you.
Regards
Hello. Quick question. I have testimonies for each page. Is it possible to have the testimony change for each page instead of showing the same one? Appreciate your time, and any advice you can offer.
Hello, Yes, you can create Testimonials groups under Testimonials tab, then assign specific testimonials to one of the groups and when adding a testimonials block with Visual Composer – choose the desired group http://prntscr.com/ie8woo – it will display posts from that group only.
Appreciate your time, and help. I have done that, and it works great to show a different testimonial on each page! Is their a way to have the testimonials randomize upon page refresh?
My pleasure to help! Unfortunately, testimonials shortcode doesn’t allow to display posts randomly.
Hello support,
It seems that my Essential Grid Shortcode Generator is not working in Visual Composer. Only the STEP 1 appears, but I cannot press any of the buttons to select a predefined grid. also i clicked on go to support link its shows HTTP ERROR 500 error.i deactivate all plugin and checked Essential Grid plugin also but it still not working
Hello, Please take my apologies for inconvenience caused. Our support system will be up and running in a short while. In order to fix the issue with Essential grid, please follow the nest steps: 1. Enable Debug mode under Appearance > Custom Made Addons > General 2. Upload tinymce-shortcode-script.js file to wp-content\plugins\essential-grid\admin\assets\js folder and overwrite the existing file. You may download this file at https://we.tl/1qcy7tpINf 3. Disable Debug mode. Thank you!
Hi There, Wondering if you guys are releasing any new update? Thanks
Hello,
Theme update is currently being tested and will be released in a short while. Thank you for understanding!
Hello, when buying the extra 12 months support, can I buy another 12 months support in one year again?
Hello, You can extend your support before it is expired.
Please check this article on detailed information about extending support – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support Thank you
Thank you!
You are welcome!
Hi there, Wondering if I can get help regarding WPBakery Visual Composer plugin update? Thanks in advance
Hello,
Yes, sure – please submit a ticket (choose Pre-sales -if your support expired) at https://axiom.ticksy.com/ and we will send it to you. Thank you!
Great! Thanks for the update. Much appreciated.
My pleasure to help!
hi there, It’s a fantastic theme. I have set it up and editing for a while. However, there is an issue with woocommerce plugin. The error is HTTP 500 when activate the theme after click on edit a page. It works fine when deactivate the theme. Any help will be greatly appreciated.
Hello,
Please take my apologies for delayed reply. As a rule 500 server error after activating the plugin is caused by low memory_limit set on your server. Please contact your hosting provider and ask them to increase it. Thank you!
Thanks for the reply and help. It’s working fine now.
Great! I am glad it works now.
