106 comments found.
The update to WP 5.5.3 and SoftLab Theme 1.1.1 causes an error with jQuery: Uncaught Error: Syntax error, unrecognized expression: .menu-item:not(.back) > a[href*=#]
This should not happen with a purchased theme. When will this be fixed?
You just need to update the theme and plugins. This issue was fixed a few month ago.
Thank you for the quick response. All plugins are updated but there’s no way to update the theme via WP Backend. It seems to be done by downloading the theme manually and make a update via FTP, right?
There are a few ways to update it. Yes, you can update it manually.
I just purchased this theme but I cant upload theme on wordpress. the link expired!!! What can I do??
Hi, could you please submit a ticket to our support forum? Our team will help you immediately.
Send me a link to submit a ticket please
where I can read online documentation?
You can find a lot of useful articles on our support forum and some basic doc here: http://softlab.wgl-demo.net/doc/
I can’t edit with WPBakery Page Builder.
Thank you for the submitted ticket!
Hi, first and foremost, your theme looks beautiful! Before buying, I was wondering if it is possible to implement videos via vimeo/yt in the header or as a row element.
Hi, of course, you can implement it without problems.
Why are recent blog posts disappearing like overnight? I can see them when I open the page, but I need to go and save the page, to make the blog post section appear again.
Hi, try to update the theme and the bundled plugins to the latest version. If the is some issue, You need to submit a ticket to our support forum. Our specialist will check it deeper.
I cannot update the theme, because the system does not prompt me to update, like in the cases of other templates. Is there another way? Please give a quick solution to the problem, I am not obliged to pay extra money to buy support for something that does not work because of your template.
You can try to update it manually.
- Download the latest theme version from ThemeForest.
- install this plugin: https://hr.wordpress.org/plugins/easy-theme-and-plugin-upgrades/
- update theme
- update all bundled plugins.
theme is not compatible with wp 5.5.1
You need update theme and bundled plugins.
Hello, I got this error in the wordpress admin: “softlab/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0” How can it be fixed? Best regards!
Hi, this is not an error. This is notice and your theme should work well. Besides, We are going to fix these notices in the upcoming theme update. If you have some more question you can contact us via the support forum.
Hello, your theme crashed if updated to the last woocomerce version. What is going on?
Did you update the theme and bundled plugins to the latest versions?
I really like this theme, but does it compatible with Elementor? If so, that would be much easier for me as a beginner to use!
Hi, unfortunately, this theme compatible with the WPBakery page builder.
You need to update to wordpress 5.5, sites buggy with some features not working
Hi,
The latest theme update contains fixes of these issues. So you just need to update your theme and bundled plugins to the latest version.
This tool allows you to do it easily: https://envato.com/market-plugin/
If there is some issue, You need to install this plugin and try to update theme again: https://wordpress.org/plugins/enable-jquery-migrate-helper/
Hi
I have tried to submit a ticket but when I try to verify my account via your Envato button I keep getting an error.
All I want to know is how to add an icon to a product attributes field, currently I get a broken image icon.
http://rebelcustoms.co.uk/product/t-shirt-with-logo/ ( Select a Size to see the broken image ) http://softlab.wgl-demo.net/product/v-neck-t-shirt/ ( You attributes fields work ok )What am I doing different
Unfortunately, your support period was expired that is why you can’t submit a ticket.
We don’t provide support via comments. You should submit a ticket to our support forum.
Just to confirm, I have to pay for support again for you to tell me why your theme has broke with the update ?
which font do you used for W & .WallApp on contend.
Hi, could you please submit a ticket to our forum regarding this question. Our specialist will help you immediately.
Hello Team, I try to made the last update, im not use the child theme, when i upload the theme, is broken style, (cleared cache is done) do you have any process for update? thanks please assist… where are in fire. best regard,
Hi, did you update all bundled plugins after theme update? You also should have PHP version 7+
Hello – I am curious to purchase your theme for a Crowdfunding site. You have Crowdfunding Visualization Modules on your sales page however, I have no clue what this is? Does your theme have a front-end editor for Contributors to build their own project page for funding and thus able to receive funds individually or split funding? Please help determine if this theme is right for a Crowdfunding site. Thank you.
Hello Where are the home page sliders? i have purchased the theme but from another account. Sent you an email with purchase proof, but no reply. Today opened a ticket with Purchase code and asked for the Home Page sliders. Please tell me about that.
Where are the sliders please. i even created a support ticket and still no reply
Hey there, do you have HTML version of the theme? We need it for a different purpose. If it is there, that’d be great! Please reply here or email me at kawal@ideapps.in
HI,
Unfortunately, we don’t have HTML version of the theme.
Hi. Is is possible to add a parallax effect to one of the sections in Home1 demo? Also, do you happen to have any mac and ipad mockups in the same style as the iphone included in this theme?
Hi there, pre-purchase question. Can I add Try for free button in the top menu? Can I add more than 1 button there?
Congratulations! You can contact us via support forum to get help: https://webgeniuslab.ticksy.com/
hi , if there html template for sale ??
Is the PSD included?
Yes, you can request PSD files after theme purchase.
Hi! Where can I edit the button “try free” (on the main page on the right corner) , I don’t find it 
thank you in advance
Besides, please submit a ticket at our support forum: https://webgeniuslab.ticksy.com/
Hi! Where can I edit the button “try free” (on the main page on the right corner) , I don’t find it thank you in advance
Hi, Could you please submit a ticket at our support forum and provide purchase code: https://webgeniuslab.ticksy.com/
