283 comments found.
Getting the following error: Warning: implode(): Invalid arguments passed in /public_html/wp-content/themes/scape/inc/custom-fonts.php on line 466
Hi there,
Thanks for contacting us!
There’s no implode() function on that line in the latest code as far as I can see, meaning that you are probably not using the latest version. Please update the theme and bundled plugins the their respective latest versions.
If the problem persists, please contact us using the author contact form.
Kind regards,
Whitebox Studio
Hello,
My client’s site is running very slow. I did a GTmetrix report and I got the following…what do you recommend I do?
Serve resources from a consistent URL (F)
The following resources have identical contents, but are served from different URLs. Serve these resources from a consistent URL to save 1 request(s) and 1.5MiB.
http://www.SITEHERE.com/wp-content/themes/THEMENAME/library/css/app.css?ver=1.0 http://www.SITEHERE.com/wp-content/themes/THEMENAME/library/css/app.css?ver=5.3.2Hi there,
This looks strange. Please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Hi, is this theme high resolution and SEO optimised?
Hi there,
Yes, it is.
Best, Whitebox Studio
how can I update for the latest v ?
Hi there,
Please refer to theme documentation: http://docs.whiteboxstud.io/scape/#3-update
Kind regards,
Whitebox Studio
I need to import one of the pages as I cant find one of the designs on the elements library. I am not using the main demo
Hi there,
Thanks for your question!
Please submit a ticket on our Support Forum: https://whitebox.ticksy.com/ticket/2323424
Kind regards,
Whitebox Studio
Is there a way i can set a different header style during Sticky Style?
Hi there,
Thanks for your question!
Unfortunately, the answer is NO, sticky header relies on the header style which is being used.
Kind regards,
Whitebox Studio
Hello, can I remove the breadcrumbs in the hero area without displaying them?
Hi there,
Breadcrumbs can be disabled in Theme Options. If you want detailed instructions on how to do it, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
I didn’t find the switch in the theme option. Can this tell me which option is under? My license has expired and there is no way to communicate on it.
Theme Options -> Page settings -> Hero section -> Typography
Hi, How to use a lightbox in a «images carousel» when clicking on an image? «Open images in lightbox» option set to «Yes».
Hi there,
Thanks for your question!
If it’s not working, please make sure you are using the latest version of the theme. It was fixed in one of the updates.
Kind regards,
Whitebox Studio
I have version 1.4.4. I use the first option on the page http://themes.whiteboxstud.io/scape/main/image-carousel/
Unfortunately, the lightbox does not work and I do not understand what the problem is.
It should be working in 1.4.4. Try clearing your server’s and browser’s cache if you updated recently.
We are going to release a new update in the next day or two. Please apply it when it’s available and see if it works at your end afterwards. If not – please contact us using author contact form.
Best,
Whitebox Studio
Hi there,
Why is it constantly showing the value of «1min» in the div with the class post-entry-footer-section?
For example: http://themes.whiteboxstud.io/scape/main/blog-minimal-1-column/
Hi there,
It’s the reading time calculated automatically based on the amount of content in the post. It can be displayed or switched off in post grid settings.
Kind regards,
Whitebox Studio
thank you very much
The parameter «Estimated reading time» is displayed only with Blog grid type = Side-by-Side (with a Minimal value, this parameter is not).
Also, this parameter is not reset in the settings the next time you open the post grid.
Thx.
It works with Side-by-side AND Minimal styles. Yes, it seems like there’s a little strange behaviour with this option being reset when you next open shortcode settings, but it will be fixed in the next theme update. Also, this doesn’t affect how the reading time does/does not display – it’s working fine. If it doesn’t at your end, then try switching between display/don’t display and back to trigger the change.
Regards,
Whitebox Studio
Hello, We want buy this template HTML Version. Do you publish this template as HTML ? Because we don`t setup website in Wordpress CMS.
Best Regards
Hi there,
Thanks for your interest!
Unfortunately, HTML version of this template is not available, so there’s nothing we can do for you in this regard 
Best,
Whitebox Studio
Hey! Please add support for svg images. Now when using svg error, for example: Warning: Division by zero in ххх/wp-content/themes/scape/inc/custom-functions.php on line 361
Hi there,
Thanks for reaching out!
Please note that SVG upload is restricted by default in WP due to security concerns, as well as themes on ThemeForest are restricted from providing SVG upload support (read more here: https://help.author.envato.com/hc/en-us/articles/360000481243-WordPress-Theme-Security-Requirements).
Therefore SVG usage in Image elements will not always work. When it does not, please use Raw HTML shortcode or 3rd-party plugins to insert SVG images.
Kind regards,
Whitebox Studio
Thanks for the answer.
I know that there are restrictions for SVG. I use the SVG Support plugin for images in the SVG format. When displaying an image, an error occurs for the background image and in the element image. Error: Division by zero in …
Thanks for your valuable feedback!
We will consider adding this type of SVG support in the future updates if it proves to make sense and work with the current setup. No hard promises though.
Hi, i need to modify the activation domain for scape for another site. Grazie
Hi there,
I have a licence for WP Bakery and would like to use their Dynamic Content functionality. Is this compatible with your custom version of Page Builder? https://visualcomposer.com/help/theme-builder/dynamic-content/
Thanks
Hi and thanks for your interest!
If I read it correctly, the link you provided refers to Visual Composer, while Scape uses WPBakery Page Builder, which are two different plugins.
Other than that, Scape relies on a standard version of WPBakery Page Builder, and just adds certain features on top of it.
Kind regards,
Whitebox Studio
Hi, i need to setting the lenght of excerpt. How i can do it? I have try to put in the ‘functions.php’ the code, but not works. And then, not display the icon element in the grid template. If click with mouse to the space by inspection firefox function, the icon there is… but not display. A bug? Thx, Davide
Hi there,
Please submit a ticket on our Support Forum and describe in more details where you want to change the length of excerpt – is it a blog archive page, or a post grid on a single page or elsewhere.
Kind regards,
Whitebox Studio
Is it possible to make a table with pre-built blocks ? Do you have any components that support tables?
Hi there, thanks for your interest!
Scape provides basic styling support for HTML tables, however it doesn’t have an interactive interface to create custom ones. Good news is that there are plenty of 3rd-party plugins for that 
As an alternative, for simple tables you could use a specific column layout, since Scape has a very flexible and responsive margin/padding/border settings.
Kind regards,
Whitebox Studio
i am installing a demo, and it’s taking a really long time. is that normal? it’s been stuck at 12% for like 15 minutes. How long does it usually take to install the demo?
I see that you’ve also created a ticket on our Support Forum. We’ve just replied to you, so please check it out!
issue is resolved after i disabled brave shields, and disabled ad block. thank you
Hi there,
Please make sure you are using the latest theme version – this issue has been resolved some time ago already. If it still persists on your side, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
我已经更新到最新的版本1.4.3
Can you please drop us an email using author contact form and provide a link to your website if possible? We will respond with a solution.
Thanks!
After I purchased the theme, the problem of unsuccessful import data has been useless. Now I see the update before I start installing and deploying. My license has expired.
Yes, your support licence has expired,that’s why I’m asking you to use the author contact form to contact us via email.
Ok i will contact you by mail
Hi there! Does your theme support menus with custom taxonomy?
For example, I’m running a travel agency website and each of the tours is categorized by Area AND Activity type. For example: Ski in Siberia, Trek in Asia, etc.
Can I have a menu that lists both Areas AND activity types?
Just thought I could get away with categories and tags instead of custom taxonomies
Hi there and thanks for your interest!
If categories and tags work for you, then it should be straightforward
Kind regards,
Whitebox Studio
The slider revolution plugin (part of this theme) arrives Locked and Unregistered – and unusable. (yes I have a ticket in)
Hi there,
We have replied to your ticket. Please note that the bundled plugins are not locked. Sometimes plugin authors add special extra features and make them only available through purchasing a additional licence, but the core features are available out of the box.
Regards,
Whitebox Studio.
I need support but I can’t log into the support portal and the ‘forgot my password’ link does not send me an email.
Getting a critical error because of the scape core plugin.
Hi there,
Please check your spam folder – the email could have landed there. If no luck – please send us the email address that you’ve used to login on our Support Forum, and we will reset it for you.
Kind regards,
Whitebox Studio
Can’t activate the theme, my token is valid with required permissions, and purchase code also valid… but response is ” COULD NOT GET RESPONSE FROM THE SERVER. PLEASE TRY AGAIN.”
Pissed off (already submitted a ticket).
Hi there,
We’ve just replied to your ticket, please check it.
Kind regards,
Whitebox Studio
