39 comments found.
Hello,
I sent you two requests via support and haven’t received an answer
The theme ONO doesn’t work under PHP 8.2. How do I get an update, there is no automatic function? The current version is 1.0.8 Then will the Ono theme work on PHP 8.2? Thanks
Hi there,
Thank you for reaching out to us. We’d like to let you know that we have responded to your previous ticket regarding the ONO theme and its compatibility with PHP 8.2.
To summarize:
Theme Update:
We recommend updating your ONO theme to the latest version. You can download the latest version from your ThemeForest account under the Downloads section. Guidance on Updates:
If you’re unsure how to proceed with the update, please refer to the instructions provided in our ticket response. If you haven’t received our earlier reply, please check your email spam/junk folder, or let us know so we can resend it. Feel free to reach out if you encounter any difficulties during the update process—we’re here to help.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi,
I have some difficults with WPbakery edit page, the visual isn’t conform for the contact form exemple : http://pacaconceptimmo.fr/?page_id=12
Have you a solution ?
Thanks.
Hi,
Thank you for reaching out about the issue with WPBakery on your contact form page. To better assist you, we’d like to investigate directly on your site and replicate the problem.
Please create a support ticket via the link below and include the following details:
Site URL: WordPress Admin Username: Password: Support Ticket System
Once we have this information, we will promptly review your site and provide a solution.
Looking forward to assisting you further!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello!
I have been trying to contact support via email but havent received a response about it. I sent my request on November 23. Its been a couple of days and i need to speed up this process. (I only get the automatic message response on my email, which doesnt help at all).
I constantly get an error asking for the Ono plugin to get an update which never turns off, and i cant edit any of the pages, as if the WPBakery wasnt working at all.
I hope to hear from you really soon via Email. Thanks
Hello,
Thank you for reaching out, and we sincerely apologize for any inconvenience you’ve experienced. We understand the urgency of your request and are committed to resolving the issues you’ve encountered promptly.
Our team is currently investigating the reported error with the Ono plugin and the challenges you’re facing with WPBakery. We acknowledge the importance of a quick resolution and will prioritize your case.
We appreciate your patience, and please rest assured that you’ll receive a detailed response from our support team via email soon. If you have any additional details or specific concerns you’d like to share, feel free to include them in your response.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Yes, that is possible.
Hi,
Have you installed the theme and imported the demo data?
Yes I did
Hello Waiting For Your reply ,48 hours gone no reply very poor service
Hey there,
Sorry for the late reply.
We were troubleshooting on the issue(s) which is why there has been some delay. We have updated your ticket. Please check into it and get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
I’m trying to see the demos, but says “Site Currently Unavailable”. 
Can you fix it? Thanks.
Hey there,
So sorry about this. I have gone ahead and notified the lead team about this so that this is addressed soon enough.
Apologies for any inconvenience caused.
Kind Regards,
John from Fox Themes
Support Team
Hey there,
We’ve gone ahead and fixed this issue.
Kind Regards,
John from Fox Themes
Support Team
Have been trying to contact support via email but not receiving a response. I sent my request on Sunday June 6, 2021, and it is now Friday afternoon and I have heard nothing. Theme is updated to current version. Email sent to hi@foxthemes.me . Please reply to my email! Thank you. – Kiyan
Hey there,
Sorry for the late reply.
We’ve addressed your ticket. Kindly check into it.
Kind Regards,
John from Fox Themes
Support Team
I DO NOT RECOMMEND BUYING THIS THEME, it is full of bugs, the support never helps, it has been the worst used money, several months ago I asked them for help and they did not help me, I had to solve the problems and bugs of their theme myself.
After asking for help many times, I gave them a low and worse score, they wrote to me by email saying to change the score and comment, after that they were just going to help me. A total scam.
Hey there,
We replied to your ticket less than 24 hours ago and you claim that support never helps. Also please provide us with the correct details enquired within your ticket, for efficient support. We also reply to tickets within a time range of 24 to 48 hours.
Kindly exercise some patience.
Kind Regards,
John from Fox Themes
Support Team
Please help, I have a logo problem, there are two logos instead of one and some banners do not appear while others are squashed
Hey there,
I believe you have an active ticket on this which we just replied to.
Kind Regards,
John from Fox Themes
Support Team
Hi dear, I’m not able to set up the portfolio Mansory. Do you have a step by step documentation? Thanks
Hello there!
There is no documentation for masonry yet. Could you please reach us via support ticket?
As Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get ONO – Architecture Support
Best regards!
I’ve done it. Could you please check it (also, a previous ticket from me is still waiting an answer)
Done! Please check!
Thank you!
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues.
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Best Regards,
Your Team.
Hi there. Is this theme fully compatible with Elementor page builder?
Hello apostolos1980,
Thanks for your interest in our Product.
Unfortunately, the Theme has been built on WPBakery Page Builder and is not compatible with Elementor.
Sincerely, Maria
Looks great. I’d love to get this, and I have looked a dozens of themes, but is it possible to create a Single Project Portfolio page with a full screen slider slideshow that allows arrow keys or two-finger keypad scrolling to move through the images? Thanks
Do you mean something like this one?
https://w4.themedemo.co/ono/portfolio-item/eco-urban/
Best regards,
Max
Thanks for getting back to me. Yes, but with an option to make the text go away and the ability to move through the slides with the keyboard, such as with the arrow keys. Like a lightbox slideshow but with project information too. Honestly, in my ideal world, it would be just like a lightbox, but scrolling down just a bit would bring up a site footer like you have at the bottom of the other “Portfolio Details” pages. Thanks again for your attention.
Can I use mailchimp with this theme?
Hi hlzprojekte,
You can add Mailchimp with an additional plugin, as it’s not included into the theme by default.
Best regards,
Anastasia.
Hello. i think your theme need to many improvements, have to many bugs and errors, the most of the configurations not working, is not ready in my opinion, i like it very much but i cant use it now, i hope to update it as soon as possible.
Hi NXS,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get ONO – Architecture Support
Best regards,
Anastasia.
Hi Anastasia, i was try to install the theme in two different dedicated servers but the theme is not working as expected, the most of the theme options not working the headers and pages custom theme options also, i will contact with the support but i have lost already four hours with the theme, in my opinion every theme that we buy must working perfectly on the basics and must be the same as demo show, that theme don’t working for me and i’m use the default installation.
Hi,
Hope your weekend had been great!
We can see your ticket and would process it within the shortest terms!
Best regards,
Max
I’m sending message via Themeforest and you reply on that, I have fresh install of the theme and i’ m sending you the login information to see all the problems that i have with your theme, I’m not see any link to support system and i think the way to contact is from the Themeforest. Anyway i cant use the theme and i like to refund because of the issues that i have. Your theme looks great but is not working for me.
Hi NXS,
You can always reach our support team via emails and tickets.
As far as I can see, my colleague had replied to you about a day ago and you haven’t checked the reply yet. Please check your email activity.
Click Here To Get ONO – Architecture Support
Thanks,
Max
Thank you, i buy this theme to use it, i’m not a beta tester, is not working for me, also i have install and setup the theme and i’m send you all the necessary information with username and password of the administration to see the problems and the only answer that i have is more questions, can you refund the money please? Thank you very much
Hi NXS,
Thank you for submitting a ticket for your request.
Our support team representatives have asked you for some clarifications of the issues you are encountering within the last reply in your ticket.
Kindly check your inbox for the reply.
Best regards,
Anastasia.
Where can I find html files?
Hi buituandai133,
Do you mean the Demo content? You can receive it with the Import Demo Data in the Appearance section.
We do not provide separate HTML templates for the Theme.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get ONO – Architecture Support
Thanks,
Max
Does it support rtl languages?
Hi,
You can use the translation plugins for RTL, they should work fine with the theme.
Best regards,
Max
ono themeforest images do not display
Hi jorddan31,
Please note that all images in ONO Theme can be used only on demo version. You will need to upload your own images for your site, as stated in theme description: https://prnt.sc/q5yeag
Best regards,
Anastasia.
Hi, Is this template compatible with WPML?
Hi,
Everything should work fine.
Best regards,
Max
