65 comments found.
Hi There, I see the navigation on mobile is quite buggy. Do you intend to fix it? example: http://enginir-demo.creativesplanet.com/factory/
I see similar tickets already reporting the same issue 4 months ago, so it’s a bit worrying…
Hi,
Actually the menu bug is already solved and released. But we missed to update on live site. We updated now and you can see the problem is solved.
Best regards,Cheers from the Creative’s Planet team
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Hi, by mistake I have purchased two license of the theme. I only needed one. If you see I havent even downloaded it yet. Can you please cancel one license and refund me?
Hi,
Yes we will surely refund it. We provided steps in the support ticket you created. So just follow it and you will get refund.
Best regards,Cheers from the Creative’s Planet team
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Just bought and installed the demo ‘ENGINEER’ version, but the import looks totally different then the live demo. Can you please fix the live demo import?
Hi,
Yes we will fix it. Please create a new ticket on our support site with your site URL and admin login details with this details so we will setup it directly on your site.
Best regards,Cheers from the Creative’s Planet team
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Pls check ticket #919
Hi,
Yes we see the ticket and replied too. We will discuss on ticket directly.
Best regards,Cheers from the Creative’s Planet team
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How change language? i need change NEXT PORTFOLIO for SIGUIENTE PORTFOLIO, change in language in spanish. Thanks
Hi,
This can be translated from POT file directly. If you are not sure how to do this than contact us via our support site so we will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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Menu Bar Not Scrolling on Tablet & Mobile
The menu on my website is not scrolling on tablet, mobile or when you make the screen smaller and I am unable to get to some of the menu items. Can anyone help? My website url is https://thomasinstrumentation.live-website.com/
Hello,
I see that you already created ticket for this. Also we replied to you. We will continue to discuss on ticket system directly so it will be no multiple messages.
Best regards,Cheers from the Creative’s Planet team
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Hello. I’m considering to buy this theme, but I have noticed a problem with menu in mobile version: if I expand, for example, the item “pages”, the menu doesn’t scroll and I have to collapse it again to reach other items. Please, could you check? Thank you.
Hello,
Thanks for pointing this. This was bug in our theme and it will be solved with our next update. But we already solved on our demo site so you can check it’s working now. Please check it now.
Best regards,Cheers from the Creative’s Planet team
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Thank you. Yes, live preview now is ok.
How install demo -content?
Hello,
We have video for demo content setup. Please see this video:https://www.youtube.com/watch?v=LFnCVBX3xLI
Best regards,
Cheers from the Creative’s Planet team
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Thanks, it’s install only themes and plugins, but demo conten not installed
Hi,
This should not happen. We request you to create a ticket on our support site at https://support.creativesplanet.com and send us your site URL and details so we can check it and will correct it directly on your site.
Best regards,Cheers from the Creative’s Planet team
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Thank you
hi will be updated to Gutenberg?
Hi,
Currently our theme supports all default Gutenberg blocks so you can use it by default. We are using more advanced page editor WPBakery Page Builder plugin which supports frontend editor and backend editor both so we haven’t any plan to add advance options in Gutenberg. Let me know if you have any question.
Best regards,Cheers from the Creative’s Planet team
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Hi,
I love the template so much. Sadly after seeing the Woocommerce or setup of the shop, I felt discourage.
Because I’m planning to start off a Solar Panel business and I can’t visualize a way for me to introduce my products and packages.
Hi,
It’s good that you like our theme very much.
Please let me know which part you don’t like so I can enhance it. I request you to contact us from our Email Form on our profile page so we can discuss this further.
Best regards,Cheers from the Creative’s Planet team
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Hello good morning, I am very interested in your template and possibly buy it but before that I wanted to know if there is the possibility of integrating the complement of buying products, quick view of YITH is that it is something indispensable for us that this can happen.
Thank you for your answer
Hi jadeivee,
Thanks for your message. Yes we support YITH Quick View plugin too. Please send us private message via our profile page with plugins that you want so we will show you demo.
Best regards,Cheers from the Creative’s Planet team
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Your website preview seems down or can’t be accessed. Can you fix it?
In addition, the online doc is also not accessible – http://enginir-demo.creativesplanet.com/docs/
Hi,
Thanks for your message. We restored our document link so now it’s working. Please see here http://enginir-demo.creativesplanet.com/docs/
Also our demo site is always up. Looks like server was down for some moment only. Check again and reply
Thanks,Creative’s Planet
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I checked again today the preview website is still off/not working
The online document also doesn’t work, it shows message like:
You have tried to access a web page which is in violation of your internet usage policy.
URL: http://enginir-demo.creativesplanet.com/docs/ Category: Pornography User name: Group name:
To have the rating of this web page re-evaluated please click here.
Hi,
This is definitely a false alarm. We have very clean site and we host WordPress themes only. Which antivirus or Firewall you are using (showing this error)? You can disable or remove the antivirus or firewall as it looks like it’s not working properly. Than try again. Also you can use any proxy site like proxysite.com and surf our website and check it.
Best regards,Cheers from the Creative’s Planet team
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Unable to edit ‘Download our Brochures’ under the services page. Please suggest me how can I change this. Page : https://cscindiaportal.com/service/pan-49a/
Hi,
Please contact us via our support site at https://support.creativesplanet.com/
Thanks,Creative’s Planet
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Hi.. I want to download this but i need only html version.. is there anyway possible to purchase only HTML version ?
Hi,
Thanks for writing. We didn’t created HTML version. We created PSD and WordPress theme only.
Thanks,Creative’s Planet
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hi i tried to change logo size because it is too small, please advise.
Hi,
We are providing option to change size. Just go to “Customize” section and change logo size option in “General Settings” section.
Please contact via our support site at https://support.creativesplanet.com/ and send us details so we will check it for you.
Thanks, Creative’s Planet
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customize section is not working to change the logo size, even it is the same size of the logo as per demo but it shows the same very small logo, how to put the css code at least or where in theme files (editor) i can find it.
hi,
We like to check your site. Please contact via our support site at https://support.creativesplanet.com/ and send us details so we will check it for you.
Thanks, Creative’s Planet
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Still no answer from the ticket i submitted…
Hello,
Sorry for late reply. Currently it’s weekend so there are no staff members available. But I will try to reply you now.
Thanks, Creative’s Planet Team
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Hi,
We replied to your ticket. Please check it and reply at there.
Creative’s Planet Team
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thanks please check my reply…
Thanks 
Good luck!
Thank you
Congratulations! Nice Work, Good Luck With Sale
Thank you
Congratulations! Nice Work, GLWS
Thank you
Great Work, Congratulations GLWS
Thank you
Awesome design. Congratulations! GLWS
Thank you
Thank you
Congratulations for excellent work and sales!
Thank you
