105 comments found.
Google page speed is too low! They do not refund. They offer another theme. Like a joke!
Hello,
Google page speed does not actually measure the speed of your site. Speed – the loading time of your site – is the most important metric which counts for user experience and for SEO.
The suggestions of Google page speed are often unrealistic and even impossible.
If you check the demo preview page using Pingdom speed test, it is loaded less than 3 seconds: https://prnt.sc/qtl75m
Best regardsCompeting themes score 98%. Your theme is 28%. I didn’t like it, I bought another theme.
You are not refunding!
Hello,
As the theme authors, we keep to the Envato refund policy http://themeforest.net/page/customer_refund_policy
Thank you for understanding.I have several tickets with you. And nobody answers correctly. It is so hard to make the modification of the Layouts.
Be careful before purchasing, extremely difficult to personalize, slow time answering tickets, also looks like they do not have the knowledge of how to bring support on the theme.
If you do not need many modifications this theme is recommended. If you want to make so many modifications DO NOT BUY IT
Hello Fernando,
We are much concerned about your experience with theme, as it is not clear what difficulties you faced.
All the content including headers and footers is managed in a user-friendly WPBakery Page builder.
All your requests were resolved in a timely manner. Response time is usually less than 24 hours. We just don’t work on weekends, but this info is specified in theme documentation.
Please specify the issues you have in the support ticket at https://themerex.net/support. Our Tech Support team will be glad to assist you with any questions.
Hoping for your cooperation.Hello, When I want to edit the repair services page it doesn´t load in v composer why is that? it shows coding which i have no understanding in how to change or edit. I thought this theme was user friendly. but it is not.
Hello,
By default, WPBakery Page builder is disabled for custom post types.
You can enable it for services custom posts in WPBakery Page Builder> Role manager
If you still have any further questions or issues, please submit a ticket at https://themerex.net/support/ – our Support team assist you.
Thank you in advance.Hi, my web site litespeed linux. Not problem. google pagespeed results are very bad!
Page Speeds Result: homepage, 8 blog page, 17 single blog post, 16
domain : avcilargsm.com
Hello,
Thank you for contacting us!
Website loading time depends on many factors like server response time, image optimization, caching etc. Google page speed does not actually measure the speed of your site. Speed – the loading time of your site – is the most important metric which counts for user experience and for SEO.
The suggestions of Google page speed are often unrealistic and even impossible.
If you check the demo preview page using Pingdom speed test, it is loaded less than 3 seconds: https://prnt.sc/qtl75m
Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Hoping for your cooperation!I can no longer use this theme. I will not use! Please accept my refund. Why do you refuse my refund?
Hello,
As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy
All the refund requests should go through the Envato team:
https://themeforest.net/refund_requests/new Thank you for understanding.I asked for a refund 28 days ago. It has been updated again.
Refund request ID 731e3081-79af-4ae0-b2f0-6d3b5520c0cb
It’s been 4 days you are waiting for me!
Be careful before buying! google pagespeed results are very bad. My money not refunded. They show me the gtmetrix data! The score they got from Google is 28 !!!!! they are a very bad seller.
Hello,
As we mentioned earlier, your website loading time is 1 second according to Pingdom Speed test. While Google PageSpeed does not measure the speed of the website which counts for user experience and for SEO.
The biggest problem on your site is image optimization, please optimize them. Feel free to submit a support ticket at https://themerex.net/support/ – our team will be glad to assist you with theme-related questions or website performance.
All the refund questions can be solved only via your Envato account. Comments are not intended for that.
Thank you for understanding.Guys please do something with fonts! It’s just hard … I’m so annoyed by the installation of fonts and font sizes that there are simply no words. You have the most unsuccessful font change system in your template. I set the font, its size, but it does not apply. I click update – 0 result. I clicked on the wrong button, everything flew! In the settings, I set the necessary parameters, then go to the site, and there everything is completely different. I set the size and font for H2, I go to the site, and there is still a new style for H2 – h2.sc_item_title.sc_item_title_style_default: not (.sc_item_title_tag) I never came across such font settings.
Hello,
Headings – these options are intended for default text and titles (they can be added using Classic editor: http://prntscr.com/mb5p98 ).
While dummy data’s titles (sc_item_title) are implemented using ThemeREX Addons plugin and these styles are hardcoded and can be overwritten using custom CSS and !important
For example, please add this code in Appearance> Customize> Additional CSS:
h2.sc_item_title.sc_item_title_style_default:not(.sc_item_title_tag) { font-size: 3.75em !important; }
change font-size value as you need for h2 sc_titles
Best regardsHello, I would like to purchase this theme but the page speed is too slow..
https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Ffixteam.ancorathemes.com%2F&tab=mobileHello,
Thank you for your interest in our theme!
Website loading time depends on many factors like server response time, image optimization, caching etc. Google page speed does not actually measure the speed of your site. Speed – the loading time of your site – is the most important metric which counts for user experience and for SEO. The suggestions of Google page speed are often unrealistic and even impossible.
If you check the demo preview page using Pingdom speed test, it is loaded less than 3 seconds: https://prnt.sc/qmzhlc
Our Support team will be able to provide you with tips on how to optimize your content and website.
Best regardsHi julia, i bought your theme long time ago. I love it, thank you. one question. is it possible to have webshop with your theme and is the theme compatible with Wocommerce?
Hello,
Thank you for your question!
We’ll add WooCommerce functionality in new theme update, which is in progress right now.
You can check Shop page on demo right now:
https://fixteam.ancorathemes.com/shop/ Thank you for understanding.thank u Julia.. appreciate your fast reply.. great.. so will follow the template.. thx.. :Merry christmas and happy new year
Thanks julia.. One more question pls. is it possible to have double foooter. Now i have one row of footer. is it posible to have another one under the first row footer. Basically two footers?
Hello,
Sure!
Please make sure that you’ve set Footer corporate layout as style for your footer in Appearance> Customize> Footer
After that navigate to Layouts> Footer corporate> Edit and add a row and needed content to your footer: http://fixteam.ancorathemes.com/doc/#layouts_settings_footerthanks Julia, best support, best theme 
Hello, after updating to the newest Version (1.2.2) it still says version 1.2.1. Please help.
Hello Gurprit,
Please submit a support ticket at https://ancorathemes.ticksy.com/ – our Support team check that and provide with fix.
Thank you in advance.Hello,
Great theme. A few of pre-sale questions please.
1. Can you set the mobile logo on the left and hamburger on the right?
2. Can I have square cornered buttons throughout?
3. Do the images come with the demo install?
3. You have a shopping basket, but I cant see a shop. Are you planning to add woocommerce compatibility in the near future?
Thanks
Hello,
Thank you for your interest in our theme!
1) Yes, you can set width for columns on mobile to have logo on the left and burger menu on the right side
2) Sure!
3) All clipart images included in this theme are the copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
If there is a need we can provide you with ID’s for images taken from Depositphotos.
4) We have added WooCommerce functionality in new theme update, which will be released shortly.
You can check Shop page on demo right now:
https://fixteam.ancorathemes.com/shop/ Best regardsWhen are you launching the new update with woo-commerce please?
413 Request Entity Too Large
i have a problem uploading the theme into wordpress. i receive the above error: 413 Request Entity Too Large
Hello,
Thank you for choosing our theme and contacting us!
This error usually happens when you are trying to upload a file that exceeds the maximum file upload limit on your WordPress site.
Please contact your hosting provider asking to increase php limits on your server to these recommended values:
- max_execution_time 600 - memory_limit (up to) 256M - post_max_size 32M - upload_max_filesize 32M
As alternative solution, try to install the theme via FTP:
1) Log into your web server with FTP client software.
2) Unzip the fixteam.zip file and ONLY use the extracted /fixteam theme folder.
3) Upload the extracted fixteam theme folder into /wp-content/themes folder.
4) Navigate to the Appearance > Themes tab and activate the theme.
http://fixteam.ancorathemes.com/doc/#getting_started_theme_installationif you still have any issues or questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – our Support team will be happy to help.
Thank you.
Hi, Can i slow down the speed on the testimonial slider? thanks
Hello,
Let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required. Please submit a support ticket at https://ancorathemes.ticksy.com/
Thank you!Hey guys,
I am creating a custom 404 page but it seems it is not respecting my design: layout and header mainly
What can i do?
My custom page should look like this: https://www.audioyvideoelectronica.com/error404/ But when you get the error look like this: https://www.audioyvideoelectronica.com/dsadaThank you in advance
Hello,
Please submit a ticket at https://ancorathemes.ticksy.com/ – our support team check that.
Thank you in advance.
Hello, How do i turn of all links on layout services? i would like to remove all links and just use as display, thank you
Hello,
Such logic of services shortcode.
Try adding this code in Appearance> Customize> Additional CSS: .sc_services_item { pointer-events: none; }
In case you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ . Our Tech Support team will be glad to assist you.
Thank you!
Hello, How may i change the backgrounds on the layouts on demo theme? thank you
Hello,
The background color/image for the page blocks can be customized in the Row Settings > Design Options tab in the WPBakery backend editor:
http://prntscr.com/p26641Best regards
Hello, I am trying to install the theme (fixteam.zip) but i keep getting a message saying error the link you followed has expired
Hello,
Thank you for choosing our theme and contacting us.
The error message you get shows that you have a low max_upload_filesize on your server. Please increase it to 32M to meet the theme requirements available before the purchase: http://fixteam.ancorathemes.com/doc/#getting_started_theme_requirements
As alternative solution you can upload theme using ftp-manager:
- Log into your web server with FTP client software - Unzip the fixteam.zip file and ONLY use the extracted /fixteam theme folder - Upload the extracted /fixteam theme folder into /wp-content/themes folder - Activate the newly installed theme. Go to Appearance > Themes and activate it.
In case you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ . Our Tech Support team will be glad to assist you.
Thank you!
thank you
You’re welcome
im trying to have the template like your sample site and i need help how do i reach out for this?
Hello,
Thank you for choosing our theme and contacting us!
Our theme includes a simple One click demo data import tool. It allows getting a copy of our demo website in just 1 click.
Before installing demo data, please make sure you have installed all the required plugins, check the Plugins installation section for more information: http://fixteam.ancorathemes.com/doc/#getting_started_plugins_installationTo import demo content into a WordPress site, please navigate to Appearance > Install Demo Data:
http://fixteam.ancorathemes.com/doc/#getting_started_demo_contentIf you have any further questions or issues with that, please submit your request at https://ancorathemes.ticksy.com/ and get qualified assistance from our Support team.
Thank you.
Hello when i try to download the demo data . everything works except the slider revolution on the home page . if gives me a triangle warning .HELPP i tried 3-4 hours trying to fix it but no luck
Hello,
Thank you for choosing our theme and contacting us!
Please provide us with your website details at https://ancorathemes.ticksy.com/ , our Support team take a look and assist you.
Thank you in advance.
my website is on localhost
please help
Hello,
Sorry for delayed reply – we don’t work on weekends.
Please submit a ticket at https://ancorathemes.ticksy.com/ , our Support team provide you with demo sliders and instruction to import manually on your local server.
Thank you in advance.
Is there support for WooCommerce in this theme?
Thanks in advance
Hello,
Thank you for your interest in our theme!
We have not tested theme with WooCommerce together. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/submit/#9465
If additional styles are required for compatibility with theme, our Customization studio can implement that.
Thank you!
Hi,
Is it possible to get a refund? It isnt’t quite what i was expecting. So i am not going to use it.
Kind regards,
Jeroen ten Brink
Hello Jeroen,
It’s a pity to hear that.
As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy
All the refund requests should go through the Envato team: https://themeforest.net/refund_requests/newThank you for understanding.
Hello i have a issue with the site doing identical content from same url please help as its slowing my website because theres lots of stuff there thats slowing the site how do we remove identical resources coming from the same url ? I need to be able to have a fast site please check mine with gtmetrix and see what i mean please
Hello
Just trying to figure out how to fix this identical content and resources etc from happening its slowing my site down a lot need help Asap please as site speed will affect seo
Heres a link to my gtmetrix score and with information that i need help with https://gtmetrix.com/reports/repairhop.com/EXlHeQnz#
And also how do you get the telephone number to show on mobile it only shows on desktop for me this question is not as important as my other question though
My site has lots of duplicate pages and resources and i dont know why and my admins dont know why they have asked me to contact the support for my theme
Patiently waiting for your response me and our dev team
Hello,
Thank you for choosing our theme and contacting us!
Sorry for delayed reply, we don’t work on weekends.
Please provide us with your website details at https://ancorathemes.ticksy.com/ , our Support team take a look and assist you.
Thank you in advance.
