1194 comments found.
I am getting an error when attempting to load the demo site. Something about the SQL server becoming unavailable. I am hosting on SiteGround, Now I have duplicates of buttons.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
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How to customize Header Height, Submenu Text Color and Top Bar icon color? In short I want to customize every section separately. https://prnt.sc/rbvd34
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
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What are the native plugins other Elementor PB and Rev Slider? Are there any custom included elements in Elementor? Are any icon packs included?
Hi there,
The theme include Rev Slider and Elementor free installation, easy custom elements. Default icon pack of Elementor, Material and Flaticon.
Thanks
Hello! Pré-sale: Compatible whith Visual Composer? Thanks
Hi,
Theme only compatible with Elementor.
Thanks
Hi I just bought this item and it has presented me with some problems, for example, some images are not visible, when editing with element, the images of Slider Revolution and some features of the page are seen as the images of the testimonies. but when saving the changes and viewing the site as a user, do not see the images, leaving a blank space.
Could you help me with this?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
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I need help! I can’t see the background image on the home, created with the revolution slider.
Can you give me some advice please?
Thanks!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
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hello I bought the theme, there is an update on revolution slider but it asks me to buy a pro license. Is the extension not provided when purchasing the theme? Thank you so much
Since we bought an extended license for Slider Revolution, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin via email.
You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Hi After the template is installed, the site is white. Displays 504 Gateway Timeout Errors when installing demos and installing plugins. What is the problem? Do I need to write a license?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
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Is this theme compatible with Polylang or other free plugins to create a multilanguage website? Thanks for your time
Hi there,
The theme support most of the free plugins.
Thanks
Hello, I want to use revolution slider module and i was required to enter my purchase code (0bedaf22-12b6-42db-b307-048acccbedad). it is giving invalid.
kindly resolve this
Hi there,
Purchase code cannot be activated. Since we bought an extended license for Slider Revolution, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin via email. You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Thanks
Hello, Thank you for your theme. I have one question about the header on mobile/tablet. I can’t change its color. When I change the layouts, the header’s color on mobile/tablet still always white. And another one question: How I can change Logo Max Height for Tablet & Mobile? The button in the Theme Option which changes height of logo on mobile doesn’t work. Thank you.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I am adding new blogs to the theme and creating the images as 1920×1280 as per the demo image size, but when I add the image as a featured image they are auto-resizing to 960×335 om the front end of the site, how do I make them equivalent to around 960×550 please?
Hi there,
Where is the front of the display? blog archive or single post?
Thanks
Hi, it is the single post, the correct size shows on the small thumbnail blog carosel
You can find here: consultio/functions.php/line 77
add_image_size( ‘consultio-large’, 900, 313, true );
Thanks for the info, if there is a custom .css option of doing this I would prefer so I dont have to adjust the functions.php each time I update the site?
I will update the option in the upcoming version. Thanks
Hi, has this fix been included in the update from 27th Feb?
That update did not include your issue, sure next update. Thanks
Hi, can you please tell me why the theme does load so slow?
I test it with a nearly blank page and it takes 3,66 seconds to load! Your demo pages needs 5 seconds. https://www.screencast.com/t/TvY9GrZneInWThat´s way to much, sorry.
Usually such a page should not take any longer then 1.2 seconds. I am not on shard hosting, i use cloudways and get usual all my full develop pages in 1 second to load.
When i change the theme, the page loads in 1.2 seconds by the way.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
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Regards.
Hi, purchased the theme just now. I can’t change the colors of the theme once the one click or manual import is done. Buttons are still red and orange gradient as well
Please assist
Hi there,
Did you change the color in Theme Option -> Colors? and clear browser cache.
Thanks
pre purchase question, could i cancel the effects with mouse ?
Hi there, It is possible, the option is available in the theme option.
Thanks
hi, how can i add a category to the service grid, which is added with elementor
and how could I edit the text? because I want to add my own services
You can find it in the post type service.
Hi Team,
Let us know how can we update the theme or add new theme templates without affecting the existing layouts?
In new theme updates there are new templates, so kindly let us know how can we update and explore a new template?
We are waiting for a reply.
Hi there,
When you update the theme you need to reinstall the demo data.
Thanks
Hey, i have purchased this theme and now i m using it in a site but there is problem in contact form. I can not getting any mails filled in contact form used in site. Can you help me with this issue?
Hi there,
Did you change the default email to your email in the form?
Thanks
I’m getting an error above the menu that says: p-content/plugins/elementor/includes/base/controls-stack.php on line 1184
Any idea what that is about? I can submit a ticket if that helps? You still have my login. Thank you.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I have opened a ticket. Thanks for the help.
We have done everything we can possibly do (per your request) to solve the error messages on the site. I’ve put all my notes into the ticket system but I need a response we can hopefully try and make the theme work.
Hi, i installed the Finance demo content. There are missing some elements, texts and icons. Also the slider and the footer are not showing. How to fix this?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
