38 comments found.
Hi, please i have raised a ticket for over 17hrs now, no response – i am unable to import all demo
I see that everything is done in this ticket, right https://zooka.freshdesk.com/a/tickets/10255
Hi, the theme its not update since 9 October 20 so the Slider Revolution and WPBakery Page Builder are outdated…. When are you going to release the new version of the plugins that are bundled with the theme? Thanks
We will update it soon. Thanks for your comment.
good day I am having trouble with the portfolio and client logo elements, they are not loading correctly on Safari, is there anything I can do to fix this?
Please use the account you purchased our theme and then create the support request at https://zooka.freshdesk.com
Hello. I am new at using purchased themes. I would want to know how can I create new pages that use all the customized designs that come with the theme I bought. I am really confused on how to pass from creating a page and adding text, to making it look as professional as the theme shows.
Hi,
Please import all demos firstly. If you need any help, just contact our support team at https://zooka.freshdesk.com
Regards,
ZK
Hi, do you include child theme and demo for installation?
Yes, we do.
Hello. I have a basic problem importing the demo version. I wrote to the support on this matter. My submission id: # 9034. Please react.
Hi,
I got your ticket: http://support.zooka.io/a/tickets/9034 please check it.
Hi
I’m trying to activate the slider revolution plugin using the purchase code that came with your theme but I keep getting a “Wrong Purchase Code”, then links me to purchase a the code. Does your theme not cover this plugin activation? Or update? Because when I try to update the plugin it takes me back to activate the plugin. Please advice.
Thanks! P.
Hi P.
The plugins are bundled with our theme, so, you cannot use the purchase code of themes to activate the plugin.
Regards,
ZK
Hi ZookaStudio – is uploading this update theme version going to overwrite my current theme website?
Hi,
You should customize in the child-theme, so, when updating, it doesn’t make any change. Moreover, you should backup your site always.
Regards,
ZK
Where can I locate the child-theme?
You can read the instruction here: https://optimizerwp.com/wordpress-child-theme/ – If you cannot figure it out, you can contact our support team for help: https://zooka.freshdesk.com
Hi,
No update for Wordpress 5.XX ?
We have tested the recent version of Frey and it’s working. You can try it.
Hello,
I’m interested in buying the template but for a couple of days I can not access the live preview.
An ERR_CONNECTION_TIMED_OUT appears.
Can you check it?
Hi,
We are changing the server. It takes some time. Thanks for understanding
Regards, ZK
Hello, I have already tried to contact your support team and without success. It’s been 2 days and no response. Can you help me?
I got it. You’ll get the response today. We were in a long weekend.
PRESALE : Hello I would like to buy this template, but to build models I need psd files template. Is it possible to provide them with the purchase of the template?
Thanks
Hi,
You can purchase the Sketch file here: https://themeforest.net/item/frey-contemporary-architecture-portfolio-sketch-template/20383568
Regards,
TM
I bought your skit on your advice. But these are sketch files, I do not have the software. I do not have the right version of Mac OS to download the free version. Is not it possible to have psd files?
Thanks.
I have told above that’s the Sketch file. And it’s not my file also, the author is other.
Hello I have purchased this theme. I have downloaded the demo but the images didnt got imported. I believe the images are included in the demo then why it didnt got imported? Can you help me? Thank you.
Hi,
We don’t own the rights of images, so, you can purchase them from the original source by searching them on Google Image.
Hi there! I’ve added 3 tickets to the ticket support center @ http://support.zooka.io/ Could you please answer them?
Hi,
Can you tell me your ticket number?
4241, #4242, #4243
We’ll reply to you asap. Thanks for your patience.
Hi great theme! On your gallery pages (http://frey.zooka.io/portfolio-boxed-grid/) is it possible to have 2 sorting levels/categories, similar to http://grafik.select-themes.com/standard-style/standard-two-columns/ where they have a parent and child category? Thanks! Great looking theme.
Hi,
Our theme doesn’t support thisfeature
Regards,
ZK
Is there any way to do it via plugin? Or could I pay extra to have it developed?
Hi,
We can do it for $100.
how do I enable arrowkeys to navigate the FullScreen Portfolio images? Currently only click and mousescroll work
Hi,
I’m not sure which slider you are asking about: http://frey.zooka.io/project-slider/ http://prntscr.com/kcm2dt http://frey.zooka.io/vertical-slider/ This is multiscroll, no prev, next button.You just can scroll http://prntscr.com/kcm2om Regards,ZK
I’m referring to this view: http://frey.zooka.io/portfolio/fullwidth-5/
Any updates?
Hi,
Recently, I still see everything is working fine on our demo: http://prntscr.com/ke33nt If you have this issue, please open a support request at http://support.zooka.io and our developer will check your site for you
Regards,
ZK
Your demo version also doesn’t have what I’m asking for. I don’t want to change slides by clicking the bottom-RHS arrow keys. Instead I want to change the slides when arrow keys are pressed from my KEYBOARD.
Please open a support request and our developer will help you.
Hello, I really love your theme. Before O buy it, please tell me this: Is it possible to make the menu with ABOUT ME ? abd CONTACT ME ? For the moment there is no us….and this is the only thing I would change. Is it possible ??
If you mean it’s Mega Menu for About Me and Contact Me, I would say it’s possible.
Regards, ZK
I am very new of that. This is the first time I ever thought about buying a theme…so, I have no idea what Mega Menu means… I just wanted to know if I can change the name of the About Us and Contact Us page in About ME & Contact ME.
Yes you can change it.
hi! Is there a way to display a youtube video with the gallery images of the single portfolio page?
Yes, I can help you. Please open a support ticket at http://support.zooka.io – so, I can easily contact and help you. Don’t forget to provide your WordPress admin credential
Regards,
Zk
I just installed the latest Version 1.1.3, but unfortunately when i install it is still showing the version as Version: 1.1.2 and asking for to update to latest version, Can you please check this once
Hi,
I’d like to help you via our support channel at http://support.zooka.io – please open a request & we’ll reply you asap
Regards,
ZK
When a blog post is created and you view it, you can see all of the text. However, if you add an image to the body of the post, you only get 500 characters. WTF is up with this theme? This needs to be fixed. What a mess!
I fixed this issue. This theme is terrible, their support was worse. AVOID THIS THEM AND THE DEVELOPER AT ALL COSTS!!!!
Hi,
Can you tell me your ticket number? I’ll check if our developer hasn’t supported you.
Regards,
ZK
