326 comments found.
Really looking forward to an update so i can implement this theme. Do i still require Product Vendors or can it run from Woocommerce?
Can you give a rough ETA for updates? 2 weeks, 2 months, 6 months?
Hey there,
Yes you would need the Product Vendors plugin especially in order to be in a position to implement Vendor functionality within the site. About the update, I’m still not in a position to provide an exact ETA to this but it should not take long before we release one. We are currently working on the Tasti demo.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Has there been a change in ownership or key personnel at Astoundify? Is that why you no longer offer the 30 Day No questions asked money back guarantee?
Hey there,
In relation to your question here, yes refunds have to be subjected to further review and must comply to the Envato refund policy.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks. You should probably remove the guarantee from your product as it clearly is a lie.
Theme looks stunning! But reviews are driving me away from purchasing the theme. There are also a few bugs i saw in the theme. Is there a date when an updated version of the theme is releasing with new demos and bug fixes? Would surely want to purchase it then.
Hey there,
We are currently working on fixing most of these bugs. We will be releasing an update once these are done.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community</p
Approximately by when would it be released?
Hey there,
Unfortunately as it currently stands I may not be in a position to provide an exact ETA as to when the update shall be released. However, once it’s ready, we will be notifying our users.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I need you to private message me as i have some very detailed questions about the capacity of your platform.
To effectively assist you with your inquiries, we suggest getting in touch with our support team here: presales@astoundify.com
We look forward to assisting you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Esperemos avances
Thats great ya completed the new ownership deal. Now let’s get to the future. #updates
@powerbroker4: As you’re a quite active user here. I would suggest that you really leave this template “behind you”. I was monitoring the activity here closely as the theme itself looks stunning. And I was close to buy it too. But there’s no progress at all – no updates, nothing. Have a look at i.E. Dokan or similar solutions. Grab a nice WooCommerce theme from here and you’re all set.
Hey Axxo,
With respect to your suggestions here, Vendify is actually here to stay. The company was undergoing a restructuring phase hence the delays. We are working hard to close any active bugs at the themes right now as well as adding new skins and demos to the theme. I would recommend checking out the Astoundify Company Status.
I hope this helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
When you to a url inside the products to be forward it doesn’t work. You get an error message when you click on the buy button.
With respect to your query here, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/Also please share with us a screencast on the replication process to this.
That way, one of our support personal can offer you guidance on this matter 
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Maybe I didn’t explain correctly.. If you want to make a product Amazon ready as an affiliate and use URL too forward. Will not forward. Do check your theme to see if it’s the same.
Hey there,
Thanks for keeping in touch with us.
In this case, would you mind sharing a sample screencast on this form your end? I do not seem to encounter an issue with affiliates.
I look forward to your reply.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi,
I just bought this theme expecting to have the Favorites and Private messages plugins included, but they are nowhere to be found (except in your store). As they are included in the price box on the website, I expected to have them bundled. Am I missing something? If this is just false advertising or I don’t hear from you soon, I’ll be requesting a full refund.
Also, submitting a ticket doesn’t work. I opened two, but don’t see them anywhere.
Sorry if this is my mistake.
Hey there,
In relation to your query here, it seems that you may have missed installing the plugins from the Getting started section. These plugins are actually free. We have however addressed this within your ticket.
Please let us know if you have any further questions on this within the ticket and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello,
Thank you very much for the response. It seems I’ve stumbled on a bug in the “Getting Started” page and that’s why I couldn’t download the plugins. It’s all fine now with the link you provided and I will give you more details in the ticket.
Hello I would like to know if it is compatible with easy digital downloads, my site is working with easy digital downloads if this template is compatible you bought rubber this template is very cool.
Hello I would like to know if with your template you can create marketplace.
Hey there,
In relation to your question here, yes you can use Vendify to create a marketplace. However, Vendify supports WooCommerce not Easy Digital Downloads.
Should you have any other questions please let me know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I have a pre-sale question please. Does your theme allow me to define subscriptions plans for the vendors to create an account on my market place or is this only possible using a third party plugin like WooCommerce Subscriptions?
Hey there,
With respect to your question here, unfortunately this is currently not supported in Vendify.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I know you guys are busy working on another theme but can ya take a look at this – Your theme (Vendify) contains outdated copies of some WooCommerce template files.
Hey there,
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Alternatively, you may send us a direct email to support@astoundify.com so that we are in a better position to assist you on this.
We look forward to hearing from you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I just want you to update the theme for everyone, also take a look at the WooCommerce product – External/Affiliate product – Its not working with your theme.
Hey there,
We will be updating the theme to rectify the outdated template files warning.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, any updates soon?
Hey there,
Thanks for raising this question.
The company is undergoing a restructuring phase, hence the delay in the update releases on the theme. We however already have a sub-version ready. We are in the process of integrating the royale demo and testing it out, then we can have the full update released.
If you wish to discuss further on this, please let us know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, is this theme compatible with Dokan? Many thanks
Hey there,
In relation to your question here, we recommend using WooCommerce Product Vendors because it works with our Frontend editor for WooCommerce unlike Dokan.
Dokan doesn’t offer a frontend WooCommerce editing experience like what we have created in our dashboard, and doesn’t offer all of the same options we have.
If you have any questions or if I can be of any further help, please let me know!
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello Vendify Team, does vendify support RTL?
Hey there,
In relation to your question here, yes the theme supports RTL.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Glad I didn’t waste my money on this theme
Hi Does this theme support wpml? Thank you
Hey there,
With respect to your question here, yes you may use WPML but as it currently stands the theme is not fully tested out for full WPML support. We are also looking into fully integrating all Strings for Translation, specifically Vendor dashboard Strings.
If you have any questions or if I can be of any further help, please let me know!
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Just Sad 
It’s sort of sad to see (and I’m sure this comment will end up being flagged and removed) but the new “Astoundify” (no longer the original folks who built the innovative themes and plugins that have inspired many other developers to iterate and optimize on their originality and ideas) – the new “team” who now own these themes are cannibalizing their credibility with vague, opaque and meaningless promises of improvements that never arrive – this theme has not been updated in close to 6 months – that is a lifetime for a new product that was released with the promise of continuous iteration, improvement and new features that have never arrived. As someone who owns and runs a popular multi-vendor marketplace – and has a subscriber list of many thousands of people who are building “marketplace” style sites – this theme would make for an easy recommendation – but I can’t, in good conscience – recommend a theme/developer who is simply so clueless about how to run a brand and a business – and to make commitments to customers and clients – that it’s cringeworthy and embarrassing to read these comments every week and see how many folks have purchased this theme – and have been left completely unsupported, with a subpar product – and zero support – as a thank you for their trust and investment. You guys should be ashamed of yourselves – it’s human being 101 to be able to say – THIS is when we are going to release X update – THIS is why the last update didn’t arrive – THIS is our commitment to you as clients and customers – and THESE are the features you should expect next – and by THIS date. For anyone who wants simple recommendations for alternative themes/plugins that accomplish what “Vendify” promised to do way back when – feel free to email me and i’m happy to share alternatives from folks who actually support their work – and appreciate their customers. (I expect this comment will be removed – but if so – i’ll send it to my email list and post on our FB page to ensure it’s read – Ian http://facebook.com/themindfulmarket
@powerbroker i was just about to buy it u got any others that you recommend
