586 comments found.
hey love this theme, pre-purchase question. Is the PSD or sketch file available with this theme?
Hi there,
Thanks for taking an interest in our theme. You can read more about our PSD files here.
Do let us know if you have any additional questions and we´d be happy to answer them.
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Mikado Portfolio part of
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Hello, I activated my licesne on an ephemeral wp installation and cannot use reactivate it on a new machine with same local domamin `wp-localhost`.
I tried the official channel but cannot submit a ticket due to expired support.
Hi there,
Could you please send us a mail at helpcenter@qodeinteractive.com and our support team can deregister the theme for you.
Please include your purchase code in the mail. Thanks.
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Hi there, amazing theme congrats!
I have a pre-purchase question, the app landing home is a slider? I mean is it made only by using slider revolution?
And if so, is this slider included exactly as i see it in your demo?
Thanx
Hi there,
Thanks for taking an interest in our theme. The page in question is built with our Vertical Showcase shortcode which contains all the elements you can see on that page. Also, once you purchase the theme you always do have an option to import the demo content which will give you access to all the themes pages and settings which you can customize to your needs. So you will as well get that page as it is built once you import the demo content.
Do let us know if you have any additional questions.
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hi, I have a problème with my purshace code. I have this message: code is already registered for other domain
The probleme is that i have register the purchase code on my localhost to build my website and make test. Isend ou my purshace code by e-mail.
Can you help me please
Hello,
Thank you for reaching us
Please understand that each installation requires a separate license.
Here’s our article on how to register & deregister theme:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
If you need additional help, you can submit a ticket on our helpcenter and one of our support agents will assist you.
Support
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The latest version of WPBakery Page Builder is 6.1 but the included version with Foton theme is 6.0.5. This may cause a security problem. Please include the latest version of WPBakery Page Builder and update your theme. Thanks.
Hello,
Thank you for reaching us
We will include the latest version of WPBakery page builder in our next update.
Note that there is no security problem with the version 6.0.5.
Our support agents can provide you with the latest version as well, just send us an email at helpcenter@qodeinteractive.com and include your purchase code.
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Mikado Portfolio part of
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We keep having issues with the theme each time we update it as it overwrites the colors which means we each time have to go through all pages to update them. Now we are having a picky background color that we have no idea where it came from and how to change it taker.io/ar/meal-subscription
It’s really quite frustrating
Hi there,
You should consider using a Child theme as that way your settings will not get overwritten once you update the theme. Take a closer look at our article about child theme As for the background on your Row please try to check your Row settings to detect the color you want to change as in this screenshot.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello I am having a few problems with visual composer not showing up for editing homepage. Plugin is active with no errors not just giving me the option to use it as an editor. Open a ticket but no responds yet regarding my query. Can you help please ticket number ##22277
Hi there,
Support agent has been informed, your request will be answered as soon as possible.
Support
Mikado Portfolio part of
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I answered them, I have not been able to solve this error for nine days and I am stuck with the client. Your response time is too slow despite paying for technical support renewal
Hi there,
We have located your ticket on our support forum and can see that a support agent has been assigned and is working on handling your request. For sure they will answer your ticket as soon as possible so please continue the conversation on the ticket.
Do note that our support teams response time is within 24h as there are many request to handled. Thank you for your patience.
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A query: is it possible to hide the menu and the logo at the top for a single page? I’ve tried all the options that appear at the end, but none hides the menu;)
Hi there,
This is possible only with some custom CSS added. You can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello, the Visual COmposer backend editor disappeared from the pages, I can’t edit them since the button does not appear at the top to edit, only the code appears. My technical support expired, but until 4 days ago it worked normally Visual Composser
Hi there,
Have you managed to resolve this as once we inspect your site we cannot see any errors. However what I do notice is that you do have the latest theme version but you did miss to update Foton core plugin to the latest version 1.2.1 so please follow our guidance here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Internal pages are damaged
Hi there, Sorry but once checking your pages seems to be fine. Anyway I do see that you are using some 3rd party plugins so please try to deactivate those so you will be able to see if some of the plugins are in conflict with the theme.
Thanks.
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I have renewed the technical support but I cannot generate a ticket.
Support for “Foton – Software and App Landing Page Theme” item has expired.
I’m having problems because I don’t see the Visual Composser button on the backend to edit
Hi there,
The screenshots you have provided seems like you did miss to activate WPBakery plugin in Plugins. So please check if it has possible stayed deactivated if you have updated the theme. Also I do see that your support is valid and if you still have difficaulties submiting a request please send us a mail at helpcenter@qodeinteractive.com and our support team will be happu to investigate this on your end. Thanks
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A query: is it possible to hide the menu and the logo at the top for a single page? I’ve tried all the options that appear at the end, but none hides the menu;)
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you, as this is possible with some custom CSS.
Thanks
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Hello, I’ve found that there is only 3 Columns available for pricing tables both in comparison and table. how can I have 4 or 5? is it possible to add more? Thank you.
Hello,
Thank you for reaching us
Unfortunately, the option to increase the number of columns within those shortcodes doesn’t exist within the theme.
Achieving this would require some custom coding and we are not in the position to take on any additional work, since our main focus is providing theme support.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com
Thank you for understanding.
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Hello, I’ve purchased and installed foton theme successfully, but everything is enlarged and all the rev-slider photos are bigger than what it is in demo version. how can I change them? is it possible to have a theme exactly like the demo version? thank you.
Hello,
Thank you for reaching us
This sounds like the Slider Revolution grid sizes are not configured properly. To set up the responsiveness options for Slider Revolution, navigate to Slider Revolution > Globals from your WordPress dashboard https://prnt.sc/qxwtxh.
Set up the following breakpoint values here https://prnt.sc/qxwu58 and save changes. After this, everything should be fine with the Slider Revolution demos.
Hope this helps
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Issue is solved, Thank you for fast response.
We are glad to hear that
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There seems to be an issue, when I share my site on social network sites, the URL, the image that shows up is not my changes to the Foton theme, but your standard Foton image with the Foton logo etc and not my logo, why is this?
Hi there,
Please set your image in Theme Options >> Social Networks >> Open Graph.
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Thanks, but that is/was already set to an image we want to show, the result is the same.
Hello,
For the images and content of sharing, try to install a third-party plugin that is handling Open Graph protocol.
This protocol is a set of meta tags in the head of one web page and is used to define every single piece of data related to sharing – link, title, description, image, etc.
Try using this plugin:https://wordpress.org/plugins/simplified-social-share/
Also Yoast SEO plugin would work, or any of these:
https://wordpress.org/plugins/tags/social-share
Hope this helps
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Hey..As this is a Elementor theme, Can you please tell me which theme you are using to built this landing theme Foton? Is it OceanWP or Astra?
Hi there,
We create our own content. We don’t use any other theme to create Foton.
If there’s anything else, feel free to ask!
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Hi, I purchased this template a while back, but haven’t found a suitable project for it yet. Just wanted to check if the theme has built-in support for sticky footer?
Hi there,
There is no option to have a sticky footer in our theme.
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Is there any way to fix and make the shortcodes displayed visually on Elementor front-end editor?
Hi,
These are WPBakery shortcodes, so you must have probably had both WPBakery and Elementor active during the import process.
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL and one of our support agents will assist you.
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In the app-landing-home topic, how can I change the black color to green, for example?
And lower the transparency? What class is the file responsible for?
Hi,
Thank you for reaching us
To change dark background color, apply the code below from Appearance > Customize > Additional CSS:
.st0 {
fill: #16ffa9 !important;
opacity: 0.5;
}
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Where is the last slide configured? Contact us now and step into the future where does this text change?
How to delete a form? slide completely
how and where is your facebook link located? it is determined when checking the site on pr-cy.ru
Hi,
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL and one of our support agents will assist you.
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Hi, I have open ticket yesterday… Please can you controll this? I need to import demo but I have same error of other buyers: “Sorry, you are not allowed to access this page.”. I have read your demo import guide, also I had delete and reinstall wordpress and theme, check system requirements but not solved problem… If it isn’t possibile to import demo I must request refund… Thanks
Hi,
We couldn’t locate your request in helpcenter. Please provide us with the request ID and we will mark your ticket as urgent.
Thanks
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OK thanks, the ticket ID is #17618
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Hi, I have request a refund… I can’t use your theme. Pease check my ticket. Thanks
Hi there,
We found your request, it will be answered as soon as possible.
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Hi, How to make it work with the Elementor? I download your demo content and all is build with WP Bakery. Do you have any content that built by Elementor for importing?
Hi,
Please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hi there. Can you please update visual composer? The last update is two months old, and you still do not have the 6.1 version. Am I right? Thanks.
Hi,
Send us an email at helpcenter@qodeinteractive.com and include your purchase code. Our agents will provide you with the new version of the WPBakery page builder.
Thank you
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Hi there, can anyone tell me where can I change the color of the BLUE / PURPLE bullet that comes in the header’s menu? And for the text used in the Search module.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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