205 comments found.
Hi id like to ask you if should be possible in the elated portfolio page with the option of portfolio mansory to have the text on top of the Page.. please tell me yes.. thank you
Hello,
Thank you for taking interest in our theme!
Unfortunately, such an option doesn’t exist within the theme. The portfolio item masonry layout will display portfolio info in a sidebar https://prnt.sc/r8k0in.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thank you for your great theme. I have some issues with links to portfolio items in standard gallery. Sometimes they work, mean redirect to page with details, sometime the page content is not updated to clicked url. Can you please help me? Thank you in advance
Hi there,
Please provide your site url so we can investigate.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your reply, the website url is www.irinapadure.com. If you click on any of portfolio item in order to see more pictures and details, the url in browser changes, but page content remain the same. Please help. Thank you in advance
Hi again,
We tested your site and it works normally as you can see in this video: https://www.screencast.com/t/VfDZ9h1yhUCould you please explain your issue a little better?
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again, Please see attached link. https://www.screencast.com/t/gOqcBzvpghs The theme should work for all browsers? Including Last vesrion of Opera? Also the same issues are on any updated mobile devices browsers(Android,iOS). Please help. Thank you in advance
Hi,
Thank you for the video.
This is strange since we tested this in our local installation, and the URLs on portfolio list with filers are working fine.
We inspected your website again, and strangely, there is no errors in the console view.
Please disable Page Transitions from Mikado Options > General https://prnt.sc/r7g4lh and also disable all 3rd party plugins (the plugins that didn’t come bundled with the theme).
Keep us updated on this. Thank you
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thank you for trying to help me to solve my issues. The settings that you advised to do were already in place so the issues are still there. I mean that navigation through site on mobile devices browsers do not work and also on desktop latest version of opera. Please help. Thank you in advance
Hi again,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.. im interested in this theme. I would like to know if would be possibile to swap the menu on the right side (mobile). Would be possible? Thank you
Hi there,
You can have it like this, if this is what you meant: http://prntscr.com/r3jg83If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, do you will update theme for compatibility with new woocommerce version?
Tnx a lot
Hi there,
Thank you for reaching us.
Regarding the WooCommerce last version, the theme should work fine with it, and note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality.
We tested WooCommerce 3.9 version in our local installation, and everything seems fine.
Check out our article on WooCommerce Outdated Files on the link below: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Expected Behavior I want my sidebar Menu to show up on the actual file pages as it does on the category pages
Current Behavior Instead the sidebar does not show up
Steps to Reproduce You can replicate using a test login to the site here: http://cosmeticanswers.solutions/
U: test P: test You can see the sidebar visible here on the category page. This was easily done by adding the menu to the sidebar widget: http://cosmeticanswers.solutions/customer-area/files/my-files/category/december-2019/
You can see the sidebar NOT visible here on the actual file page: http://cosmeticanswers.solutions/customer-area/files/my-files/2019/12/30/test-file/
I am using wordpress. Please help. It appears your theme is using a custom development framework and rewrote the way how sidebars are normally handled.
Thank you for reaching us!
It seems that you are using some 3rd party plugin for file pages. When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for getting back to me. What do I need to do to add the sidebar to the file pages or how much would it cost for your team to do so for me?
Hi there,
We are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
You can read more about it items not included in support here: http://themeforest.net/page/item_support_policy#whats-not-included-item-supportIn case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, i would like to know where to enter my purchase code ? so that i could have the latest upgrade version of the theme. thanks…
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-PluginsIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, we have purchased the theme and there is a problem in mobile system, when we are in the portfolio and some page, going back to previous page will be blank.please help me fix, and please contact us in the support form asap , thank you !
Hi there,
Your request has been answered on Friday. You need to be logged in to be able to see it.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI
i got page not found on order received page.
Please see screen grab
https://prnt.sc/qdhv74I have change update permalink as well. but still got this error
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, the theme be compatible with wordpress 5.0.3?
Hi there,
Yes our theme is compatible with all WordPress versions, 5.0 and newer.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
i gave another chance to install and use Woocommerce with this theme. There is no way it works. Have tried several times, months ago, now… Actually i installed version 3.7.0 and 3.6.0. Neither of them works. I got errors and what’s worse the media gallery disappeared. As soon as i deactivated it everything turned normal. I can always find another plugin but that would be a pitty since this theme comes already with an ecommerce plugin incorporated. ... Now for this i should pay again 6 months of support T_T
Hi there,
Please provide your site url so we can investigate.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
www.marteseneshqiperi.com The website is in coming soon mode. If you need further information let me know. Thank you for your help.
Hi again,
Please reach us at helpcenter@qodeinteractive.com and we will investigate further.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, please I need your support for 2 bugs but your ticket system doesn’t work!
https://mikado.ticksy.comThe button “submit a ticket” appears and disappears and when I log in this section (even if I fill in all the information required) I cannot forward the request.
Could you please check? Thank you
Hi there,
We switched to a different support platform, please take a look at this article on how to submit a ticket now: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-CenterPlease submit a ticket, and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m trying to submit a ticket on the Qode site but it won’t work. Is there someone I can contact? I just updated the theme and the Mikado Shortcodes aren’t working when I put them into the content (for example: the separator and buttons aren’t working when I try to put them into a text box).
Hello,
Thanks for writing in.
The Mikado Support Center has been moved to our centralized support platform. If you wish to submit a new support request, for all new inquiries please head on to our Help Center > https://helpcenter.qodeinteractive.com/
OR you can just email us at > helpcenter[at]qodeinteractive.com and send us your purchase code along with your question and site URL.
Anyhow, it is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install it. Then re-install all required plugins.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have tried to leave a ticket with item support but the dashboard is offline (cloudflare issue??)
My Mikado core plugin will not install properly and I cannot get any of the features of this theme to activate. Every time I attempt to install the plugin it says that it has already been installed – but it is not installed and cannot be activated.
Additionally, wondering if there are any templates for the one page look of the “main home” live preview. I cannot seem to pin down how to recreate this look – but it may be due to the failed plugin. Please let me know
Hello,
Thanks for writing in.
This may be something on your end that needs to be checked, it is not possible to provide exact reason or solution for this without checking within your back-end.
You can try access theme files via FTP and then delete mikado-core folder, located in wp-content > plugins.
The Mikado Support Center has been moved to our centralized support platform. If you wish to submit a new support request, for all new inquiries please head on to our Help Center > https://helpcenter.qodeinteractive.com/
OR you can just email us at > helpcenter[at]qodeinteractive.com and send us your purchase code along with your question and site URL.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I want to show upbar in mobile. how to do ? Please help me
Hello,
Thanks for writing in.
Please note that we disabled it for some smaller screens because there is no enough room for entire top bar content on mobile screens > http://postimg.cc/7bqx2GRF
Anyhow, you can enable it by using this custom css below (add it in Appearance > Customize > Additional CSS field).
@media only screen and (max-width: 1024px) {
.mkd-top-bar {
display: block ;
}
}Screenshot > http://postimg.cc/K16L5DSc
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again. Right From Logo When I add a search opener to the Mobile Logo component, it appears above the logo. Right From Main Menu. In the menu item Right from main menu, search opener is attached but does not appear in the mobile. What should I do ?
As you can see in the following screenshot, that works just fine on our end > http://postimg.cc/y30rkPDV and http://postimg.cc/RNVDMcMz
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Please note that on mobile screens there is no enough room for some widget/s, too wide logo and mobile menu navigation.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Comment removed by author
Hello,
Thanks for writing in.
Could you please be more specific about it?
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, in the slider revolution theme, in “Link & SEO” we can add data-color=”light” and data-color=”dark” for change the main logo of the site but what is the data-color=”???” for “sticky” logo ? thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, actually i bought this theme for my website but there is some problem to upload a google map. Please help me out.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would love to buy this beautiful theme, but I have some doubts: - What kind of support do you use? - What edit do you use? - Most importantly, I would be interested to use the “Before – After” application for my photos, is it possible in this template? or are there options to adapt a plugin?
Thank you.
Hello,
Thanks for writing in.
1. Support is provided only over ticket system – Ticksy. We have a full support center with online documentation and an online support system (TICKSY) for any further questions. Forum threads are answered from oldest to newest and we’re trying to answer as fast as possible (our response time can be up to 24 hours (Mon-Fri).
2. If you are referring to Page Builder (editor) all our themes use WP Bakery Page Builder and all demo content has been built by using that plugin.
3. Please note that our themes use PrettyPhoto gallery for opening images and there is no predefined option to change that without some custom coding. If you are referring to anything else, please be more specific and we will gladly assist you with that.
Also, note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You work with PrettyPhoto, great. But it would be possible to confirm that a “before – after” plugin can be registered either purchase like this (https://codecanyon.net/item/noo-before-after-ultimate-before-after-plugin-for-wordpress / 22728974). I am very interested, if you have to consume it is also good. Would it be compatible? Or with this https://es.wordpress.org/plugins/before-after-image-comparison-slider-for-elementor/ would it be compatible? or https://wordpress.org/plugins/twenty20/?
Thank you
Hello,
Thanks for writing in.
We have not personally tried these plugins yet so can’t really provide you with a solid response, however our theme is compatible with a lot of 3rd party plugins but we simply can’t check all of them.
As mentioned in previus reply, this theme comes with PrettyPhoto gallery and there is no predefined options to chance that.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I bought this very nice theme. I want to customize it and started with home atelier slider text, When I update the home atelier slider text, the text effects are changing also. What I want is to keep the way text appear on slider and change only text. Please advise how I can do this. Thank you a lot for your great theme
Hi,
Thank you for choosing our theme.
Please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agents will help you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
in the template is used WPBakery Page Builder, how can we keep this component updated? it tells me that a new version has come out, but in order to be updated you need to insert a paid code. is the license of this software included in the template?
Hi,
Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
