83 comments found.
Hello, compatibility with WP 6.4.2?
Hi, Our theme is compatible with WordPress 6.4.2. Thank you!
Hi. How about compatibility with WordPress 6.x?
Yes, our theme is compatible with WordPress 6.x. Thanks!
Hi, the theme is killing php 7.4 by: PHP message: PHP Warning: Invalid argument supplied for foreach() in /home/suntres/domains/xtiamjurado.com/public_html/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-wordpress-data.php on line 355’ Site does not work with php 8.1 at all. What to do about that? Kind regards, Erich
Hi, Could you please create a new topic at our support forum farost.agency@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
There is a Vulnerability about KingComposer and there is no update from their site. Are you aware about it ? What is your plans ?
Hi, If you get any issue, could you please create a new topic at our support forum farost.agency@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
Is this theme still being updated as it’s not current in themeforest?
Yes, our theme still support and update. Thank you!
I’ve had someone contact me to fix their website because it is broken, and now they can’t access the login page and a few other pages because of it. Getting a look at things, I see that they’re using this theme and they’re getting the same error string as displayed in the demo here as well. I’m not the one who set this up for them, so I don’t have too much more info on the project just yet. I’m not sure if their web designer gave them the wordpress files or not.
They do have backend access to the server to access existing files. How can I get the proper updates from you, that they need?
Hi, Maybe they bought our theme in the long ago. You need buy the extended support license so we can continue support. Thank you!
How can we go about doing so?
Where can we buy extended support?
I updated the theme and Woocommerce, now I can’t login to backend
You can check replied in email. Thank you!
Hello, your theme hasn’t been updated in a long time. Is it compatible with WP v5.4?
Hi, Yes, our theme is compatible with WordPress 5.4. Thank you!
Hello, is it compatible with PHP 7.4?
Hi, Yes, our theme is compatible with PHP 7.4. Thank you!
I have a problem that I cannot solve: I am stuck at php v7.0.33. as soon as I upgrade to the higher version the site is no longer reachable. I tried with all the versions available on the server, but besides 7.0.33 nothing to do. what do i have to do?
Hi, Could you please create a new topic at our support forum farost.agency@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
SOLVED: Pantone works fine with PHP v7.4.x if you upgrade Revolution Slider to the latest version. Regards.
ok. Thanks!
I request reimbursement of my purchase thank you
thank you for returning my payment the site does not work and is not up to date I request the reimbursement from ENVENTO
Hi, we get 500 error when try import demo data. this issue from your server. please contact with your hosting to be supported. Thank you!
Socials Media Icon there is no instagram. How can i add this?
Hi,
You need go to file source code and custom it.
if you can’t make it, please give me the information your site:link+Admin access and FTP to I can check and make it help you.
Thank you!
Hello I just bought the PANTONE theme unable to download the demo theme ??? Error for IZee Core cannot be activated Help me quickly
Hi, Please give me the information your site: link+admin access and FTP to email: farost.agency@gmail.com to we can check and reinstall theme like demo help you. Thank you!
I sent thank you chris
Hello, Thanks for the installation for IZee Core OK The demo does not work it is important for me to have the demo to start my work can’t download the demo the server is not working? thank you for helping me…...
Hi,
under theme option -> Socials Media Icon there is no instagram. How can i add this?
2- The album page is not showing the list of songs in the album. How can this be fixed?
3- Is it possible to add video album? I have my videos in youtube and want to add them in website as album
Hi, please give me the information your site:link+admin access and FTP to I can check and show solution for you. Thank you!
thanks, what is your email address?
Ok. we received email support. Thank you!
Can you please fix the issues today or kindly refund my money?
I don’t have months to wait for this. Your theme have a lot of issues and your support is not good either. I have paid for the theme and for the support !
Hi, we performed config and give reply in email. You can check. Thank you!
The album page is not showing the list of songs in the album. How can this be fixed? It’s quite urgent. Thank you.
You can check reply in email. Thank you!
I sent you a support ticket request 3 days ago and you haven’t gotten back to me
I haven’t received any feedback yet
Hi, Sorry for the late reply, please check email. Thank you!
You still have not fixed my issue
Hi, in right now, it show like http://prntscr.com/o5ul36. please don’t use link song with https. Thank you!
Hello! How do I change the song on my homepage??
Hi, to change the song on Home page: Please go to Home page -> click “Edit page” and change it in http://prntscr.com/nyo1wl. Thank you!
I installed the theme but cannot seem to download the Demo Content. What should I do?
Hi, We received the email support. please check reply. Thank you!
Thank you for the quick response. My issue has been solved!
Not very pleased with your support. Emailed you guys 8 days ago for help and I have nothing back.
Hi, thanks for your wait time! We performed check and see that: You can edit page http://jennidalelord.com/home because plugin confilct with theme: https://prnt.sc/nk64dq. In our theme, we have support shortcode “Video”: http://prntscr.com/nk65bc , You can use this shortcode Thank you!
Horrible support! I didn’t get any solution to my problems.
Hi, Please check reply in email. we don’t have the information of your site to check issue. Thank you!
im still waiting for a solution
Yes, in right now this problem have fixed. The issue happen from you not our theme. You can check directly in email replied. Thank you!
Can this theme works with Visual Composer?
Hi, Sorry but our theme active with King Composer. Thank you!
Hello there. My current PHP version is 5.6. Could I go to version 7.2?
Hi, Please contact with hosting to change version of PHP to version 7.2. Thank you!
Hi. PHP 7.4.x works fine if you upgrade Slider Revolution to the latest version. Revslider version in theme is out of date.
Hi, Please send 1 request to email:farost.agency@gmail.com so we can check and give you the latest version of Revolution Slider plugin. Thank you!
