154 comments found.
Hello, We try to use both sticky header and sticky infobar. however, in order to do that, convert plus needs to be configured for them to work. https://prnt.sc/wbcof4 what should we do here?
Fixed header class is .scroll and offset class can be used .inner-page-wrapper You can find class using browser inspect manager.
PS. Please purchase support extension
i have 2 menu icons on mobile displaying the same menu items. why is that? i don’t see anything in the theme or menus in WP to see why that is. can you please help thanks. website is: selfimagemedia.com
Please turn off the toggle icon in Cool Megamenu settings & save to solve the issue.
PS. Please purchase support extension to get further support
How can I activate WPBakery Page Builder? clicking on the activate license button does nothing
You can activate plugin from Plugins area in admin panel. Please ignore the notice for activation you are seeing
it does not allow me to enter the activation license
You dont need to put activation license to use WP-Bakery plugin with our theme. WP-Bakery is a third party plugin and we have its extended license and we provide the full version of this plugin.
For activation license, You will have to purchase plugin but as like other customers, we suggest not to buy it because that will only help you to get automated updates of the plugin
Hello, i have this error when i try import demo data: Error: error (0)
https://prnt.sc/ugoeozCan u help me? thank you.
solved, was SSL, thank you.
Great 
hello, my header menu content is not full width along with my site content (as if they had padding on the outside). Is this because of an update? My Theme also wont update for some reason
Please email me with wp-admin access information, so I can check all of your issues now.
PS. Please purchase support extension as its expired
HelpAfter the last wordpress update I can’t customize the theme. Even menu selection doesn’t work
Please upgrade theme & theme required plugins to work on your site.
With the update to WordPress 5.5, a migration tool known as jquery-migrate will no longer be enabled by default. This may lead to unexpected behaviors in some themes or plugins who run older code. This plugin serves as a temporary solution, enabling the migration script for your site to give your plugin and theme authors some more time to update, and test, their code.”You can email us with wp-admin access info on jakjim@gmail.com, so I can help you with that.
PS> Please purchase support extension so we can provide you regular support guidence
It works now! thank you!!
Glad to hear that Please rate us 5star if you like our work and support. You can rate us from below link
Hi there, I am using gravity forms and would like the forms to look like the Prego forms. What is the easiest way to apply the style of the prego forms to my gravity forms.
Please use input field class form-control. If you have already made the form, send me the link, so I can check it now.
Thank you for your reply. I am a little unclear about your direction. What do you mean to use the input field class form-control?
Please send me wp-admin access info, I can help you to setup design for you. email > jakjim@gmail.com
Text formatting like bold, li tags etc.. not working in WP Bakery any help on this issue? thx
Looks like we missed this comment, Sorry for that
Tag formatting is only allowed in rich text editors. If you want to format text in input or textarea field, use highlight text( use third bracket {....}), there are typography options to customize highlight text.
How can i disable text and blocks animations? in theme options although it’s disabled, animation still exists.
If you turn off animation in theme options, animation will be disabled globally.
I think CSS files are loaded from other third party plugin. You can email me with wp-admin access information to jakjim@gmail.com, so I check it.
But you can turn off animation in editing each element.
Hi. How can i disable the “back to top” button?
You can turn off this from Theme options > Footer options
Hello Pergo team!
I’ve page load issues, and several tests reveal theme JS & CSS taking precedence over content loading. Strange enough, I also have image files from the team page appear in the tests, even though they are nowhere on the actual page.
Is this some thing you’ve addressed in the documentation?
Thanks!
Normally CSS is loading in Head & JS files are loaded in before end of body tag.
You can choose custom archive page for custom post type in Theme options > portfolio & team options.
We built pergo page speed in mind, if you have this issues. Share wp-admin with me. I can check it for you.
PS> Please purchase support extension
Getting 404 on your site while trying to import demo content
Please share your site admin and FTP server details, You can share details through our profile page contact form
https://themeforest.net/user/jthemes/Can I use Pergo in projects for sale here at CodeCanyon?
What exactly you are trying to do? Please explain me. You can send me email on jakjim@gmail.com and share all details
Sent 
I replied back
I sent a message on Skype.
Pre-purchase Q: How does this theme go for speed? What is the code quality like?
We built Pergo with page load speed in mind.
You can fully customize theme using child theme filter & hook.
Otherwise you can customize theme from theme options.
Dear how i can set 2 column on woocommerce product to see on mobile phone. Tnx Alex
Do you use child theme? If you are using child theme, you need to update woocommerce_content function. We will be add more responsive options in next update. If you want this now, email us with wp-admin access info, I can do it now for you.
btw Have you purchased our theme?
Hello,can i use elementor to edit your pages ? thanks
No our theme uses Wp-bakery as page builder
Our following theme is using Elementor https://themeforest.net/item/xooapp-app-landing-wordpress-theme/22793550Hi, I’ve tried to contact you multiple times on the email provided, but never heard back! I’m having issues with the logo, where is does not display correctly, appearing too squashed on mobile and misaligned on desktop. I have not made any CSS changes and followed the guidance in your documentation.
Could you please advise ASAP?
Please share your site URL here, so I can check it now. We did not get any email from you. If you want to email us, use our profile contact form – https://themeforest.net/user/jthemes#contact or send it on jakjim@gmail.com
PS. Please purchase support extension too
Thanks – I’ve repurchased the support. The email I had sent was to jakjim@gmail.com.
I’ve emailed you again and also contacted you through the link you gave, just incase.
Appreciate you getting back to me about this quickly.
Answered on email
Hi, is it possible to plug and pull sections from different templates we like into the webpage that we are creating? For example, I am creating a landing page for a mobile app but in your demo, blog is not shown. But in other demos for Pergo i see a blog. Can i still do that for a mobile app landing page?
This is easily possible to save existing section/row. Templates allow you to save predefined sets of elements as a template and then reuse it when you’ll need it next time.
Please checkout this documentation – https://kb.wpbakery.com/docs/learning-more/templates/
Hope you purchase our product
i need your help i can’t import the demo templates i am getting the error 404 can you please be so kind and support me on getting this done?
i already emailed you my wordpress account details
Please send me FTP access information, now wp-admin panel is not loading properly. I need to check it in details.
i just fowarded you the ftp credentials to akjim@gmail.com email
now it’s working can you please install this teme instead the current one i changed my mind regards and thanks the template i need : http://jthemes.org/wp/pergo/demos/classic-business/#1#pricing
Updated, Please check your site now
Hi, how i can replace front main header on page startup 1 ?
Yes you can
how to replace it
Have you purchased our theme? Please share purchase code and message us from the profile you purchased our script so we can provide you proper support
