1380 comments found.
hi, we have altair theme but unfortunately support is gone
but now we found 2 problems:
1. contact form is not working, email is set but all we get is: Oops! something went wrong, please try to submit later. can youhelp me with this or point me where can i find problem?
2. whne set tour page, where can i change format of date?
thank you
Please login with your purchased account so we can continue providing support for you.
Account was property of my previous admin, i have only purchase code. Is it enough for you? I tried login on ticksy but it told me that support is gone for that purchase.
I am not able to install Sample Content. Please let me know what should be done
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Hey can you please tell me that does this theme support wpbakery page builder plugin? can i use it to build some new pages?
Hi,
Thank you for purchasing.
You can use wpbakery page builder too. However if you want to create a pages you saw on our demo site. You have to use content builder of theme.
Hello, why haven’t you answered after 4 days? 2220871
Hi,
Thank you for purchasing.
Could you please contact your webhost to see if there is any backup of your website database from certain time. Then ask them to restore it for you. Thank you for your understanding.
Hello, you are a great team, I am very satisfied with everything. I sent a ticket, can you please answer 2220871
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there.
Hi there,
I’m having a slight/small issue with the Duration Field for Tours. The calculation and correct figure is not appearing. For some reason, they default to 10, regardless of how many days the trip is.
How can I fix this?
Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I want to acquire this template, but first I would like to know if there is a forecast for new updates. I noticed that the last update occurred on V4.4 – 05.06.2019. As there is even a new version of PHP, for example, I am afraid to buy the template and you do not provide any more updates. That would be terrible. I’m waiting, thanks.
Hi,
Thank you for interesting.
We will keep updating theme to make sure it support the latest version of WordPress.
Hi, is RTL Supported i have seen comments about it but they are around 4 years old i just need to double check before i buy the theme please. Thanks.
Hi,
Thank you for interesting.
Yes you can use this plugin http://wordpress.org/plugins/wp-rtl/ for RTL language support.
Hi, I’ve installed the theme and it doesn’t let download demo files. Thanks.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Hi, I am a Travel Agent looking for a good theme to fit my business.
As a travel agent I do not only sell TOURS (this is what i keep seeing on Themeforest), seems to me that all designers have a beautiful look but not understanding what Travel Agents actually sell. We sell Beach Holidays, Ski holidays, Adventure tours, City Breaks, Cruises and so on..
So, is your theme able to showcase Package Holidays ie. 10 night beach holidays in the Maldives (which includes Flights,Hotel Transfer and a meal plane). and when someone clicks to read more it doesn’t show Day1, Day2, Day3 etc..?
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hello, we are tourism agency selling daily tours and activities. There are tons of travel agency themes in the market, it is really hard to check all documentations and descriptions carefully. There are several important features for us. That’s why before purchasing your theme, I have several questions. (maybe it is written in your documentation, sorry for that)
1. Is it possible to add time slots for a tour? For example we are selling Quad Biking activity and there is 3 time slots (08:00, 12:00, 16:00) for each day. Customers should be able to choose related time slot for an activity after choosing a date. For another a
2. Is it possible to get online payments via credit cards? Is your theme compatible with Woocommerce?
3. Do you have blog management?
4. If I purchase, does it includes premium required plugins also? Or should I purchase them separately?
5. Do you have a child theme?
Thank you for your reply.
Hi,
Thank you for interesting.
1, 2 Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
3. Yes we are using default WordPress blog functionality.
4. It’s included a premium plugins Revolution slider. However in order to use additional feature of plugin especially Revolution slider. You have to purchase the plugin license additionally.
5. Yes we provide child theme for you once purchased.
I want to buy this theme because is a great theme. But I have a question: is possible that the Accommodation booking settings,( tours, crouses ), will be dynamically repeated date schedules, for example: on each 12.day (not repeating daily, not repeating weekly, not repeating months)? I want dates is repeating after each 12. for example: 10.jan- 22.Jan, 22. Jan-03.feb, 03.feb- 15.feb. Is that possible?
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Can you tell me where to install plugins and menus? i installed theme
Hi,
Thank you for purchasing.
You can find all plugins from /plugins folder from your theme package.
I just asked you to set up a demo like the one in the preview.and there’s only slider as an add-on.Where is the shop?or wooccomers?please help me to set up like the preview.That’s all I want. #2220871
Our support staff replied your ticket already. Could you please continue there. Thank you for your patience.
Excellent theme. Just included in my blog post related to travel wordpress themes.
Hi,
Thank you very much 
Why I created a tour, I want it to appear on pages but I could’t see it on page and even thebpage doesn’t appear?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
theme is not working
there is no option where to install the plugin or import data please fix it or refund me
your theme is useless
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Pre sale question: how the tours are sorted? By date and time of posting, or by tour data?
I need NOT RECURRING tours, so I have (for example) a tour on date 05 December, and another on date 07 December, and another on date 10 December. How this 3 tours will be sorted? How can I specify year in the tour date?
Thanks for reply me
Hi,
Thank you for interesting.
Currently it sorted by WordPress default sorting. You can use plugin to manually sort them if you like.
Can you point me to plugin you say?
Yes for example this one https://wordpress.org/plugins/post-types-order/
Thanks!
how soon will the elementor enabled version be ready and what is the current page builder for this one?
Hi,
Thank you for intersting.
Currently we have no eta dat for Elementor version release. Will announce here when it’s ready. Thank you very much.
Currently we are using our own drag&drop page builder.
Hi. Brillant work! However, got an issue. After importing the demo, no slide on home page. How can I fix that so i get exactly the same screen as the demo ?
Have dowloaded everything from your links. Still, the revslider is covering the content of the home page. See : http://www.test.radisson.me/homepage/
Hi,
Thank you for purchasing.
Could you please update to the latest version of theme v4.6 it should fixes the issue.
Perfect! with the update, anything goes well. Thank you.
You are welcome 
Btw, Could you help us rate for the theme please?
I need to build a site with different destinations but without date and price because these are single travels. Can you turn off these sections and the serch offer section in the template? Thanks
Hi,
Thank you for interesting.
Yes I can help removing this option for you once purchased.