836 comments found.
Hi,
We have a few questions: 1- What version of PHP does it support? 2- Is it compatible with last version of WordPress and WooCommerce? 3- Does it support SSL certification? 4- How does the booking calendar work? -Can we e.g. book not for one day but three days instead?
Thank you in advance, Kind Regards, Burak
Hi,
Thanks for contacting us. Please find the answers below:
1. It supports php versions from 5.5 to 7.4
2. Yes it is
3. Yes it does
4. Dedicated calendar booking is not part of the theme – all booking forms on the site are built using CF7 plugin. If you need calendar booking with booking management, you will need to use a third party plugin of your choice.
Kind regards,
BoldThemes team
Hi, on section one of the home page I have a background image that looks ok on desktop but too big on mobile. I was looking on other questions similar than mine and I see you referred to the following link https://boldthemes.ticksy.com/article/7161/
I tried this and nothing happens. Maybe its not the right link. Please advise how to make this image mobile friendly.
Thanks
Hi,
The link you have referenced seems to be ok. Can you please submit a ticket at our support site with the url of the page with the issue and wp-admin credentials, and our support team will take a closer look at it?
Thanks in advance.
Kind regards,
BoldThemes team
Hey how can i change the default language to english?
the website is in Arabic language its hard for us to edit how to make english as a primary language please help
Hey man, the bold builder is really not responsive we’re really disappointed with the builder, can you please initiate a refund? that would be really helpful we are not able to design the website’s home page itself 1st the language issue second the builder.
Hi,
Your refund request has been approved.
Kind regards,
BoldThemes team
spanish
?
Does the site contain a control page for each doctor?
Hi,
Thanks for contacting us.
No, doctor pages are static pages – there is no custom post type associated with the doctor. Also, booking forms are CF7 forms, there is no booking management packaged with the theme. You would have to use third party plugin for that
Kind regards,
BoldThemes team
I imported the RTL version but layout is totally bad and still LTR. can you help what is missing?
Hi,
Thanks for the purchase.
It depends on which demo you have imported – some of them have RTL import, some don’t. For those that do not, you have to change the alignments and rearrange the page elements within the content on your own according to your needs using Page Builder.
General interface elements such as menu and the widgets, as well as blog and sidebar layouts should be fine out of the box (provided that you have changed language to one of the RTL based languages on Settings panel).
Should you need any support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hello,
just a simple pre-sale question. Is there an option to add video-background to your slider and make it play in infinite “loop” all the time? Meaning, there is a single video-background which is infinite loop (repeat) and then there are multiple textal slides which scroll over that looped video. Is this doable?
Also if not, is there an option to use some kind of more advanced slider like layer-slider or revolution slider and use it as transparent header background as seen in some of your demos?
Kind regards, Tomaz.
Hi,
Thanks for contacting us.
Yes, you can set looping YouTube video as section background and use the transparent slides over it. Please note that you can not use local video for that purpose and that YouTube video will fall back to background image on mobile devices.
Also, you can use layer slider or revolution slider – but not as a background – you have to set everything you need within the slider and place it in full width section using its shortcode.
Kind regards,
BoldThemes team
I need to receive a payment at the same time someone is booking, can this theme do that?
Hi,
Thanks for contacting us.
Unfortunately, Medicare theme does not offer the required functionality out of the box. You would have to use third party plugin for that.
Kind regards,
BoldThemes team
Hi,
The theme looks great thank you.
There is some random text on PAGES Header section reference link ( https://snipboard.io/sNajSn.jpg ) and there is no option in any possible way to delete/edit this text at backend editor, see no option to edit that text ( https://snipboard.io/8gLJMB.jpg )
Tried all possible ways but couldn’t able to find a option to edit/delete that text.
Let me know how can I sort out this issue.
Thank you
Hi,
Thanks 
What you need is to edit the page excerpt – please refer to the following article for instructions: https://boldthemes.ticksy.com/article/7341/
Kind regards,
BoldThemes team
Theme doesn’t support ssl 100%. Pages do not open after installing SSL.
Hi,
Unfortunately that is not correct – Medicare fully supports SSL.
Please inspect the access and error logs on your server to check of there is some hosting / server level cause of the issue.
Kind regards,
BoldThemes team
hi, my url: https://mimosaevdesaglik.com/
Hi,
The so called time to first byte on your web server is around 1 minute which is really long.
Once the first byte arrives everything else is loaded in less then a second and everything is loaded properly – which means that the theme supports ssl
Please contact your hosting provider related to the responsiveness of the server – this is not a regular situation.
Of course, if you opt for a refund and decide not to use the theme, please submit your request here: https://themeforest.net/refund_requests/new and we will approve it
Kind regards,
BoldThemes team
Hi, I bought the medicare theme. I installed and activated all plugins. I imported the demo I selected (clinical) .but the pages load too late. I have to wait 2 minutes to see a page. WHY I HAVE THIS PROBLEM. It is impossible for me to edit the site in this way.
Hi,
If you take a look at network tab of Developer Tools in your browser, you will see a detailed log of all files transferred over the network while your pages are loading – it can provide the precise indication of where the bottleneck is.
You can also share your url with us and we will take a closer look.
Kind regards,
BoldThemes team
Hi,
107824722 this is my order number. I am currently working with Cosmetic surgery medicare theme. The pages that theme itself have are mobile friendly, but the other pages I create on my own are not (just showing an empty page on mobile and some tablet versions). Please help!
Hi,
Can you please send the url of the site, the url of one of the pages with the issue and wp-admin credentials to info@bold-themes.com and we will take a closer look at it.
Kind regards,
BoldThemes team
Hi, just update the theme but I see some problem… can you telle me why?
Hi,
Can you please verify that you have installed the latest version – 1.7.3?
Thanks in advance.
Kind regards,
BoldThemes team
you have backend/admin panel demo ?
Hi,
Thanks for contacting us. Unfortunately, we do not have backend/admin panel demo. On the other hand, you can browse our online documentation: http://documentation.bold-themes.com/medicare to get the idea of what is under the hood.
In addition we offer money back guarantee, if it turns out that the theme does not meet your needs, we will refund you.
Kind regards,
BoldThemes team
I have this error too, version : v.1.7.0 Fatal error: Uncaught Error: Class ‘BT_Twitter’ not found in /Applications/MAMP/htdocs/kohospital/wp-includes/class-wp-widget-factory.php:71 Stack trace: #0 /Applications/MAMP/htdocs/kohospital/wp-includes/widgets.php(115): WP_Widget_Factory->register(‘BT_Twitter’) #1 /Applications/MAMP/htdocs/kohospital/wp-content/plugins/medicare/medicare.php(5210): register_widget(‘BT_Twitter’) #2 /Applications/MAMP/htdocs/kohospital/wp-includes/class-wp-hook.php(288): register_bt_widgets(’’) #3 /Applications/MAMP/htdocs/kohospital/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(’’, Array) #4 /Applications/MAMP/htdocs/kohospital/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /Applications/MAMP/htdocs/kohospital/wp-includes/widgets.php(1765): do_action(‘widgets_init’) #6 /Applications/MAMP/htdocs/kohospital/wp-includes/class-wp-hook.php(288): wp_widgets_init(’’) #7 /Applications/MAMP/htdocs/kohospital/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #8 /Applications/MAMP/htdocs/kohospital/wp- in /Applications/MAMP/htdocs/kohospital/wp-includes/class-wp-widget-factory.php on line 71
Hi,
We are sorry to hear that. Please update the theme to the version 1.7.1 published 2 days ago. It should resolve the issue.
Kind regards,
BoldThemes team
Hi, it’s crashin after install :
Got error ‘PHP message:
PHP Fatal error: Uncaught Error: Class ‘BT_Twitter’ not found in /wordpress/wp-includes/class-wp-widget-factory.php:71 Stack trace: #0 /wordpress/wp-includes/widgets.php(115): WP_Widget_Factory->register(‘BT_Twitter’) #1 /wordpress/wp-content/plugins/medicare/medicare.php(5210): register_widget(‘BT_Twitter’) #2 /home/cpp-sud-mediterranee-v/wordpress/wp-includes/class-wp-hook.php(288): register_bt_widgets(’’)\n#3 /home/cpp-sud-mediterranee-v/wordpress/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(’’, Array) #4 /wordpress/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /wordpress/wp-includes/widgets.php(1765): do_action(‘widgets_init’) #6 /wordpress/wp-includes/class-wp-hook.php(288): wp_widgets_init(’’) #7 /wordpress/wp-includes/class-wp-hook.php(312): WP_Hook->apply_fil…’, referer: /wp-admin/themes.php?page=tgmpa-install-plugins
Hi,
Can you please tell us which version of the theme are you currently running?
Kind regards,
BoldThemes team
where is admin and user demo ?
Hi,
Thanks for contacting us. Unfortunately, we do not have admin and user demo – please feel free to take a look at our theme documentation – http://documentation.bold-themes.com/medicare/ to get idea of what is under the hood.
Kind regards,
BoldThemes team
Great theme! But are the social media icons just below the map and above the footer editable? I cannot find how to edit these anywhere.
Thanks in advance for the help!
Daniel
Hi,
Can you please send us the url of the site so we can take a closer look at the layout you are using?
Thanks in advance.
Kind regards,
BoldThemes team
It is the Cardiology Theme. The social Icons below the map at the bottom, just above the footer.
Hi,
If you go to Appearance > Customize > Header and Footer you will find the field called Footer Page Slug. This is a slug of the page which holds the content of the area above the footer.
If you edit this page (by default it is called Footer) you will find the icons.
Should you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you. This will help us to properly track your tickets and respond in a timely manner.
Thanks in advance.
Kind regards,
BoldThemes team
Perfect! Thanks so much!
Great theme, but I cannot find where you are able to edit the headline on the doctor pages. It reads,
“Some up and coming trends are healthcare consolidation for independent healthcare centers that see a cut in unforeseen payouts with a growth of independent practices.”
It is located at the top but does not appear to be editable? Thanks in advance for your help with this!
Daniel
Hi,
Related to the text from the headline, this it is page excerpt, please refer to the following article: https://boldthemes.ticksy.com/article/7341/ for instructions how to find it and change it.
Kind regards,
BoldThemes team
Hi. We need to translate the website and we are using Polylang. All is fine except the logo and site identity (title and tagline). We can’t translate these ones. Any possibility for this? Thanks
Hi, it does not seem related to our theme, have you tried to translate title and tagline as described here: https://polylang.pro/doc/strings-translations/ ?
Well we managed those two, and also managed a workaround with SEO plugin, but the logo is still a mistery, as we need to use different logo images per language.
Unfortunately this is not currently supported by our theme.
