1194 comments found.
Hi there is am issue with the portfolio system since updating to the latest version of your theme. I have lodged a support ticket for this and waiting for your support guys to look into this.
I just tested your demo site and the issue is the same there as well, when you click on the portfolio and click the filters nothing happens, my site is the same since updating to 1.0.9
Hello,
Which demo are you testing? Finance, Business …
Thanks
The default one
Let me check. Thanks
Hello, Thank you for telling me if it is possible to cancel your purchase and get a refund of the amount. What is your policy on this.
Hi there,
Why do you want a refund?
Thanks
Because I am disappointed with the template and that it ultimately does not meet my needs, especially for posts, but not only. This is not a criticism of your work. I watched your demos badly and I made the wrong choice. So I turned to another choice. Thanks in advance.
This reason I can not refund. You are downloading and using Consultio. I only refund when the theme has an error and I cannot fix it for you. Thanks
Hi I am using header style 1, but the email and telephone number in the header are not href linking?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, I’m a new user of your theme. Could you explain me how to customize Headers ? Thanks in advance Christophe
Hi there,
You will find the custom in theme option -> header.Thanks
Thanks for Reply, but I explained myself badly. What I want is to create my own header based on an existing header
Do you need to edit php file?
Do you plan to build a Bitcoin/Crypto consulting theme/demo?
I am not sure. Our plans do not cover this theme. Thanks
Upload of Theme is failing. Theme installation failed. 6cb4b042-3813-48cc-82e1-cb497fea928f – 26 Mar 2020
Now getting this message when I attempt to install: The link you followed has expired. Please assist.
If the problem is still not fixed. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi I have enabled full width header on version type 1, but the menu system does not move over to the left the 80px that is currently set within the .css so it looks a little odd being positioned in this far, I have tried appliying the custom .css for this and used the ‘important’ tag but it is not changing it when I add to the custom .css section. Can you provide the custom .css for this please?
Hi there,
Please send me your site link. I will check.
Thanks
Can I sent you think link in a private message please?
Yes, please.
Can you send me your email address please, or do I sent this via the support site to keep it private?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Hi there, when will the next update be released please, I have had some custom changes added to my theme from your support team who say they will all be included in the next update
Hi there,
Update will be available next week.
Thanks
Hi I note that you have released an update, does that include all of the changes your support guys did for me?
Yes, included.
Please backup your theme before updating.
Thanks although the mobile menu doesnt show the telephone number and email as per the custom change?
Do not worry. I will check it again and update it in the package.
Ok great
Also in the header there was going to be an option to href the email and telephone number, will this be included in this version?
Please wait, I need to check it again. Thanks
Hi the favicons are not loading once you enter the URL (www.ability.com.pk) but once you go on a different page and come back to the home page then the favicons load. Kindly assist.
The favicons are not loading when you enter the link to my website. www.ability.com.pk KINDLY ASSIST
Please check this. I mean the icons on search, social media etc
link; https://ibb.co/QfFXtDK
I see, could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, on testing the theme within Google PageSpeed, the site gets a very low score rating and there is over 2.5k DOM elements, will you be looking into making the theme load quicker and perform better on Google PageSpeed as this is an important factor for my client now that they are looking to take out some SEO services and want to rank higher. Google will penalise rankings when a site is slow loading and has a low GPS score, particularly on mobile.
Hi, your template call several http version of thing from your server (http://demo.casethemes.net/consultio-it/wp-json/) and (http://demo.casethemes.net/consultio-it/wp-content/uploads/2019/10/bg-footer-bottom.jpg). It look the .jpg is a fake image with a redirection to the wp-json. That provide http security errors in websites. Could you remove all your http reference and by the way all trojans call from our websites to your own servers to send informations. Thanks. Proof : https://ibb.co/x5RmRLs
Hi, I have just read that Instagram are changing the wasy people connect and that their API is changing on 31st march 2020. How will this affect your these as I am using the IG feed provided as part of the theme at the moment and my clients really wants that to continue working ?
Hello, Don’t worry, it still work. Thanks
Excellent 
HI, I am unable to get the Instagram to work, I have created a new access token but when entering this it does not work. I noticed that many people are saying that IG is no longer working as of today online?
Its OK I have intalled Smash Balloon and got that to work instead.
hello, sorry if I still disturb you. I need to change the font size of the menu and submenu items. I don’t mind doing it. can i help me please? Thanks michela
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, you say than your theme is full compatible WPML. How do we translate header and footer for international use ? I don’t see any option about header. Footer is not using Elementor Project, so WPML is not reconizing your own Footer area.
Some docs are saying to use the String Translation module of WPML but your theme don’t apply the changes. (Note: Page translation is working fine)
Ok, I have found the solution (after 2 hours). It works. Thanks.
Please feel free to contact us with any questions you might have, we’re always happy to help. Thanks
Is it possible to have the black block menu bar on layout header 11 full width please? just the bar itself not the menu links?
Is it also possible to show the top header telephone number and email on Tablets as there is quite a large blank white section on those devices?
Last question it is possible to show the telephone number in the mobile menu above the Free Quote button perhaps?
I have just spotted the option for the full-width header But I notice that this is not the case for the sticky header?
Hi there,
There are many questions asked and we need to solve each problem. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Also…will these theme work with UberMenu plugin?
I am not sure and will install to check. You can install and use, if there is any problem. Please send tickets to the support team.
Hi, is there an option for the telephone number and email address in the top header to have links on them for iPad layout please?
Is that possible, what is the layout you want to add link?
I am using the FINANCE CONSULTING layout
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
I will update.
Thanks for your submission!
Regards
I’ve been waiting for a few days for corrections. Everything reported by Ticket. Standard content import from the Life-Coach template causes the ssl certificate to crash due to invalid resource references without “https”.
I fixed. Please check.
Thanks
Hey its not letting me download the required plugin for Booked?
I included the plugin in the full package (/Plugins)
Thanks
I dont see it labeled in the plugins folder. This is for wordpress, so do you think that it may be causing an issues because of that?
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
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