503 comments found.
I am trying to make an account to send a support ticket and it tells me that the purchase code is not valid.
I send here the support request I need to show the operation of various chatbots individually, each chatbot must be associated to a link and when clicking on the link an iframe must be opened in a popup
as an example http://prntscr.com/r27otc
when you press the button of chatbot 3 you must open the iframe with the code of chatbot 3
I have not found documentation on how to do it.
Can you give me useful written information?
(I searched YouTube and the videos are not educational)
I await your response
Cheers
Hi
You can drop us mail from our profile contact form as well, So we can guide you in detail with mail communication.
https://themeforest.net/user/r_genesisThanks
Hi, I bought the builder and I searched for configuration videos, really a person with extremely little common sense who made them, using a super high definition monitor that does not allow you to see anything on a normal screen.
This puts barriers and makes a good product like yours force to have a long learning curve.
Most of the videos are useless, you would have to redo all the videos using a person with criteria to make them.
regards
Thank you for purchasing our item and suggest us improvement on our help docs. We will forward this comment to our support members.
I liked the old version more, how can I go back to the other version
??????
Hi
Old version updated with new version one please use new version.
Thanks
Hello,
The docs talks about a PSD folder. I can’t find it. Where is it?
Thanks!
How can we update to novibuilder 0.9.8
Hi
It’s not possible to directly update, It’s require major coding changes.
Thanks
Will you update the novi-builder part in the near future?
Yes, we will update our item very soon
This sounds great!
How do I fix this? The default form is sending out random emails that look like this:
A customer has sent a message from your website. Here are the details: R: R k: k 8: 8 R: R F: F :
Please review your form code and make sure you use proper email setup, you can also use google recaptcha as well.
http://help.rgenesis.com/knowledge-base/forms-structure/ http://help.rgenesis.com/knowledge-base/insert-google-recaptcha/Thanks
Loader doesn’t work good. It stopped on 99% (not always, but some users see it).. How to repair it?
Hi, Your ticket system can’t validate my purchase code for some reason, so I have to ask my question here:
When I try to upload a picture I get the following error: “Request failed with status code 500.”
Is it some .htaccess issue or server setup?
Yes, There are some issue with your server settings, Please refer your server error log. You can cross check builder in your localhost as well.
Thanks
PreSales: Save me some time. I need a landing page with Hero Shot section at top of a landing page that allows placing loopable video playing in Background under the Headline and Call to Action buttons.
You should know what I mean. Video Background is Commonly seen in sliders. Plz just say Yes or No. If Yes do you have a link to a demo. Appreciate it. This saves me time looking at every demo.
Hi
You can check these below demos that might fit with your requirement.
http://landingpages.rgenesis.com/demos/index-agency-03.html http://landingpages.rgenesis.com/demos/index-agency-02.htmlThanks
Okay, I’m a buyer. Well done.
To any one reading this comment… this is the kind of theme developer the rest should aspire to be. I’ve been buying on Envato for years. These guys just saved me loads of time. That sends a big message.
There is an issue creating Support Account – “unable to validate purchase code”. Two questions while I wait. What is the html data variable for self-hosted videos on the video background? Prefer not using Ytube.
Your demos are loaded up with every option, so i’m seeing long page-load even offline HDD. Do you have a pre-prepped stripped down basic page? I need the bootstrap, jquery, maybe animate, and owl.
Hi
Thank you for purchasing our item.
We apologies for incenvence, You can also drop us mail from our profile contact form as well for email communication.
Please find your answers below.
1) You can also use your own mp4 video
Example refer HTML code from index-agency-03.html
Find below code<div data-bgholder="video" class="videobg z2 full-wh" data-videoid="dorZ3vag5PI" />Repalce with
<div data-bgholder="video" class="vide-widget z2 full-wh" data-vide-src="images/senja-landscape/senja-landscape" />
“data-vide-src” should be your video file name without extension.
Reference video https://coverr.co/videos/Senja%20%20Landscape--3c5358bb-27fc-4a74-be8d-3aaf2fa35a7d 2) You can refer below article for all JS and CSS files http://help.rgenesis.com/knowledge-base/minify-css-and-js-files/Thanks
Hello, I am unable to register for support. The message that appears is that my purchase code is not valid, but bought here by mail and never used. How is this possible? Can you solve it for me please?
I await your return.
Thank you.
Hi
We apologies for inconvenience, Our support system working fine, alternatively you can also send us email from our profile contact form as well.
https://themeforest.net/user/r_genesisThanks
my file is not active, I can’t use it
plugin installation failed. I can’t use it for a long time
Hi
We apologies for inconvenience, If you are pointing our very older builder than it is not possible to use, You can use updated novi builder which we included with our item.
Thanks
where can I find it??
You can download item update from your account download section.
Hello. It’s so cool.
Can I use it in Word Press?
Thank you for interest in our item. Unfortunately it is HTML landing pages not WordPress theme.
Thank you for your reply. I have a question for you. Can I create a landing page and place it on the server with ftp?
Yes, you can create landing pages using builder, Our landing pages is simple HTML landing pages so you can upload it using FTP easily, there is no installation process for HTML landing pages.
Do I get source code for the php builder ? Is it in php ? Also, does the export file from the builder already in zip file or separate html/css/js files ?
Hi
Thank you for interest in our item. You can get all information about builder from below URL. We are selling HTML landing pages not builder. Our item included below builder with our landing pages.
https://codecanyon.net/item/novi-visual-page-builder/20530305Thanks
Is it possible to convert the HTML (with css, js, images) to a single HTML file so that it can be used as Email Template?
Unfortunately, It is not possible.
After delete block: UnknownError had occured. Uncaught TypeError: Cannot read property ‘getComputedStyle’ of null
How i fix it?
Ticket system say: Unable to validate Purchase Code Purchase Code is correct ((((
Hi
Thank you for purchasing our item, We apologies for the inconvenience. Our support system working fine without issue. You can also drop us a mail from our profile contact form for detail email support as well.
Thanks
Request failed with status code 404. How i fix it?
I fix this problem. /etc/apache2/mods-available/alias.conf Comment all options. This config rewrite /icons
Popup in your template not working with additional links. Junk template code
Hi
We apologies for inconvenience, We already sent reply on your ticket please check.
Please also check our help documentation before posting tickets, You can find help from below article on set-up popup. you need to apply class “set-popup” to activate popup script.
http://help.rgenesis.com/knowledge-base/set-popup/Thanks
Hello good morning, I liked the builders, but tell me what is the difference between this: https://codecanyon.net/item/novi-visual-page-builder/20530305?_ga=2.131509576.61200546.1567083549-1817916966.1566471335
It’s this one? https://themeforest.net/item/rgen-landing-page-with-page-builder/13244840
Which is the most advantageous to buy? I want one that has many features
Hi
Thank you for interest in our item.
We purchase an extended license of Novi builder (https://codecanyon.net/item/novi-visual-page-builder/20530305) to offer FREE builder with our landing page HTML item. It is not necessary to use a builder to modify our landing pages.
Please keep in mind that WE ARE SELLING LANDING PAGE HTML TEMPLATE, NOT PAGE BUILDER TOOL. The page builder is a special add-on tool which we are offering as FREE for our customer’s easiness to make changes in our HTML landing pages.
If you are looking for some page builder tool that you can purchase it from codecanyon.net, not from landing page category.
Thanks
The “Try Builder” button is linked with a YouTube video. I´d like to try the real tool before buy! What´s the true link to Builder, please?
Hi
Thank you for interest in our item, May be you clicked on “Take quick tour” Button. Please click on “Try Builder” button.
Alternatively you can also use below URL to test our landing pages with Novi Builder.
http://landingpages.rgenesis.com/page-builder/Thanks
Great! That´s ok! Another question: How can I install it after download? I have a host with a WP blog installed. Can I use this same host to install RGenesis?
Hi
It is just HTML page builder so you just need to upload builder folder on your server to run.
http://help.rgenesis.com/article-categories/r-gen-landing-pages-4-0/ https://novibuilder.com/documentation/Thanks
